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“Great Hotel and Location”

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Holiday Inn Express Hotel & Suites Rapid City
Ranked #22 of 51 Hotels in Rapid City
Certificate of Excellence
Lincoln, Nebraska
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Hotel and Location”
Reviewed August 27, 2013

This hotel is a convenient location to all the attractions and has plenty of food choices. It is right off Interstate 90 at Exit 59. They upgraded us to a king suite that included a refrigerator, microwave, and bar sink. It looks like the hotel has been renovated and is well kept and very clean . Even the shower pressure was great which you never find at hotels. The room is big and cozy and the staff there was very friendly. Its about 30 minutes to Mt Rushmore and about 40 minutes to Crazy Horse. We never tried the complimentary breakfast offered every morning so I can't comment on it. We always went to Denny's across the street which was excellent with a very friendly staff or Perkins that was down the street. Would definitely stay there again.

Room Tip: An upgrade to a king suite is definitely worth it.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nkeec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    88
    77
    29
    16
    8
See reviews for
85
66
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Dundas, Minnesota
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 20, 2013

We found nothing special about this HI. We had a 2 queen bed room that was typical. Nothing special for being a rewards member. Seems that it is the choice of the individual hotel owners on how they treat rewards members.

The price was OK, but I really would expect more for what we paid.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 1, 2013

I'm very picky on cleanliness and this hotel was clean and comfortable. Hall carpet had a few spots and the second floor lounge chair needs attention but everywhere else was clean and comfortable. Nice pool area with lots of plants and comfortable seating. Small pool. Affordable washer and dryer. Good breakfasts- especially croissants when they have them. Bath and Body shampoo, soaps, lotion were nice touch. Stayed 5 days saw lots of staff cleaning public areas. Impressed. Will stay here again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 22, 2013

Our stay was at the Holiday Inn Express & Suites, 645 East Disk Drive, Rapid City, SD 57701, located just off I-90 at Exit 57. We liked the Hotel from the time we drove in. It was easy to get to from I-90 and the Outside of the Hotel looked very nice. We checked in and then the luggage carts were conveniently located at the front door. Our room was very clean and nice. The beds were very comfortable with four pillows that you could choose Firm or Soft. The Bathroom was very nice with a great shower. The room included a large flat screen TV which received HD programing. Our room included a coffee maker, microwave and mini refrigerator. The Hotel has a very nice indoor swimming pool. The complimentary hot buffet breakfast was great. Very Convenient to a shopping mall and restaurants. Close to Mt. Rushmore, Deadwood and Sturgis.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwhite610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Level Contributor
90 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed July 13, 2013 via mobile

I have stayed here in the past (a couple of years ago), and was a bit nervous/surprised at the poor TA reviews. So what did I find: a) we checked in at 4:45 pm and had to wait about 15 minutes for staff to ensure our room was ready. I observed staff cleaning other rooms at nearly 6 pm. b) The elevator floor is as dirty as people describe! Can't believe management does not attempt to clean/repair ... "attention to detail" issue c) no "perks" for PC members d) They DID give me my room preference, but the toilet leaked in the room ... room was otherwise clean though. E) Breakfast was very good. Fresh pasteries, friendly staff ... that said, I did go down about 10 minutes before they officially opened to beat the "tour bus" group booked for 6:30 am.

This is one of the most expensive HI Expresses I have stayed at and while I appreciate they are busy ... that does not change my expectations. We used to stay exclusively at HI Exp hotels, but this particular HI Exp is another reason we have begun trying Hampton's in locations where the HI Exp is rated "average or lower" (< 4*). Strictly "average" overall though "hats off" to the breakfast staff, and friendliness of the evening check-in staff.

Stayed July 2013, traveled as a couple
Helpful?
2 Thank wallywanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, July 31, 2013
Dear wallywanna,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate the compliments on our breakfast and evening staff.

However, I would like to apologize for the inconvenience you have encountered in your room and I deeply regret the dissatisfaction you had during check in. This is definitely not up to our standards and we are constantly working on improving the quality of service provided.

We appreciate the candid feedback and welcome any opportunity to improve. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 29, 2013

Holiday Inn Express is one of our family's favorite hotel chains, but we found this one to be very disappointing. When you first arrive, it is somewhat hard to find, but it appears very nice. But, when morning comes, things turn when you find out that there is no breakfast selection hardly. Of HIE's famous cinnamon rolls, the number varied from one to three, and once there were no more, there were no more. Oh, and the cinnamon rolls are cold also. The pancake machine makes one pancake, which isn't even round, and then stops. The other items are also in short supply, and rarely refilled. If you can't make it down by 8 o'clock, don't even bother. We were not impressed and will not be staying here again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MOTHEROFTRAVLERSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, July 15, 2013
Dear MOTHEROFTRAVLERSON,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize you were not satisfied with our breakfast selections. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 24, 2013

This is a decent HiE. Breakfast was busy and crowded, attendant couldn't keep up. Pool was really cloudy, but there are 2 x hot tubs for some reason. There are a few chain restaurants and a gas station within walking distance. The stand out fail here was the internet access. They have an arcane code system that only works once-- device goes dormant at night, then you need new user name/pswd in the morning... only place I've seen something this backwards. I'd probably stay at different Holiday Inn in RC if I was going to really need internet access, but this is fairly convenient to I90.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GAKSAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, July 10, 2013
Dear GAKSAK,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rapid City

Property: Holiday Inn Express Hotel & Suites Rapid City
Address: 645 E Disk Dr, Rapid City, SD 57701-7812
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rapid City 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2013 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service and all rooms contain two line speaker phones. For the family, we have our large indoor pool with water feature, hot tub and a newly expanded fitness room. Our Express Start breakfast bar has something for everyone to start your morning off right. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn
Holiday Inn Express Rapid City

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