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“Below average for Holiday Inn Express”

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Holiday Inn Express Hotel & Suites Rapid City
Ranked #20 of 48 Hotels in Rapid City
Certificate of Excellence
Cheyenne, Wyoming, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Below average for Holiday Inn Express”
Reviewed October 8, 2012

I typically stay at HI Express. I must say, I am disappointed in this location. The front foyer is nice, but the rest of the place needs to be updated. The hallway carpets are worn and appear dirty, and when we checked in, there were sacks of trash littered throughout. I am currently sitting in the room, and there is an odd smell to it. Perhaps it's a pet room? Just doesn't smell clean. I noticed hair in the shower when I showered for the first time, and the drain is very slow. I won't stay at this particular location again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, October 20, 2012
Dear Yvonne B,

Thank you for taking the time to write us a review. I am pleased that you found our staff service good enough for your needs. I want to assure you that we work very hard to ensure our facilities are superior and we strive to be the best Holiday Inn Express around. Please accept my sincerest apology for falling short of your expectations on this day, especially with the room accommodations you received.

We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    90
    79
    29
    17
    8
See reviews for
88
67
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
florida
Level 6 Contributor
115 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed October 3, 2012

This was a nice hotel...Lovely decor and appeared clean. My one problem was the bed - it wasn't very comfortable in my opionion...maybe it was just our room...but it hurt my back in the morning.

The bathroom was nice and the Shower head was terrific..really strong..

Room was a little oddly put together...the couch/sitting area was separated from where the TV was located. You could twist the TV around and could watch it from afar...Even though it was somewhat doable - I didn't love that...

Everything was very clean. Breakfast was standard - and good. Staff very helpful.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fltam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Level 5 Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 17, 2012

Very helpful staff at the front desk, check-in and check out were speedy. Breakfast in the morning was great, but breakfast room is not that big, so it is better to go early, at least you get to sit down, but apparently one can take breakfast to the room as well.
Rushmore mall and several restaurants are nearby, withing walking distance, but if you need to get further away, rental car/taxi are the only options. Nothing much to do in the hotel, there is a pool, but I did not swim. Instead used vending machines a lot.
I booked via Booking, got the room I wanted- it was quite a distance from elevators though. I stayed for three nights.
I did not experience much noise, apart from motorcycles outside- Sturgis motorbike weekend was ongoing.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SatAtmaKaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 4, 2012 via mobile

Very nice hotel, comfortable beds and helpful staff. Clean and had a great shower. A few restaurants adjacent to parking lot so easy to walk to. Breakfast was good and offered quite a few choices and had good coffee. A little high in price but it was a Friday night & Labor Day weekend.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wintertraveler64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Richland, Washington
Level 6 Contributor
300 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 27, 2012 via mobile

Have been staying at the expresses on his vacation. So far they have all exceeded my expectations. Hotel as a whole was clean and well appointed. Breakfast is as usual for these properties. No managers reception which I've started to like because it adds to the value of the stay. However it is made up for with a 15 % discount at tgi fridays when you show your key. The hotel is located close to the highway and very close to the mall. Also several of the most popular restaurants such as olive garden are at the mall. Was somewhat surprised that the king room didn't gave a fridge.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2012

It's the building that makes it a sleepless night. Walls shake with every guest coming and going from their room and the shower from the room above hammers.
The hotel is very clean and the staff are friendly.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, August 16, 2012
Dear Donwen,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am pleased to know that you found our staff friendly and our property clean. Let me take this opportunity to apologize for the inconvenience you experienced. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Although your stay was not 100% satisfactory, we would hope that you give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 23, 2012

My brother made reservations through Orbitz at several Holiday Inn Express properties. Each time the manager or clerk on duty was resentful and went out of his way to tell us that next time you must book directly to get your non smoking room. Here in Rapid City, though the non smpking room was requested on June 8 or so, when we arrived on July 21, there were only smoking rooms. This is an older Hoiliday Inn Express and has many smoking rooms. I am allergic to cigatette smoke and though they put some machine in the room, the masking odor was probably as bad. I had to suffer for the night since this is high season and I am traveling with others. I know for a fact that had we booked directly through the hotel, we could have had the non smoking rooms. This was a poor experience and I luckily sweated out all the bad humor during my trip to Mt. Rushmore. Last night they were able to change my room but still this entire hotel reeks of cigarette smoke. The hotel is old and you can hear the plumbing from all the rooms on either side.The airconditioning noises make it advisable to either leave it on all the time or turn it off.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grannynanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Hotel & Suites Rapid City, responded to this review, August 7, 2012
Dear grannynanny,

Thank you for taking the time to write us a review. I am pleased you liked our location. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations on this day, especially with the room accommodations you received during your stay.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Rapid City

Property: Holiday Inn Express Hotel & Suites Rapid City
Address: 645 E Disk Dr, Rapid City, SD 57701-7812
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rapid City 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2013 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service and all rooms contain two line speaker phones. For the family, we have our large indoor pool with water feature, hot tub and a newly expanded fitness room. Our Express Start breakfast bar has something for everyone to start your morning off right. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn
Holiday Inn Express Rapid City

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