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“Excellent Customer Service”

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Cambria Hotel & Suites Rapid City
Ranked #2 of 48 Hotels in Rapid City
Certificate of Excellence
Page, Arizona
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent Customer Service”
Reviewed February 13, 2014

It is so nice to walk in and really feel welcome. Cambria has excellent customer service; from the front desk, to the restaurant, to the bar. They are truly happy to see you!! Rooms are modern, clean and quiet. This is why they are rated the #1 hotel in the area. We will be back.
Thank you

Room Tip: A little out of the way from Downtown, but worth the quiet area!!
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  • Stayed February 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank ShellyAz1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
Thank you for being our guest. We believe we are #1 because we have the greatest guests in the city, and they are a pleasure to serve. We truly are happy to see you, and seeing you truly makes us happy, so come back and see us again soon.

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (198)
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Kuna
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2014

Clean, beautiful rooms! Very hospitable staff that goes out of their way to accommodate. Nice that you can get a drink at their bar while enjoying one of the most scrumptious burgers I've had in some time! Their free 24hr shuttle is a major bonus as well.....Roger, our shuttle driver went out of his way to take VERY good care of us....I'll be sure to stay here every time I'm in the area.

  • Stayed February 2014, traveled on business
    • Value
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Helpful?
Thank Crooked8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
We love to boast about our burgers, and as I consider myself a burger aficionado I eat them at nearly every restaurant I go to. We believe our burgers to be the best in Rapid City. We are so glad that you were able to enjoy one. Roger was VERY pleased that he made a positive impression, as he loves to interact with our guests. We look forward to your return visit.

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, South Dakota
1 review
Reviewed February 10, 2014

We stayed at the Cambria while we were in Rapid City at the Black HIlls Stock Show!! It was so nice and the staff was great!! The pool was open 24 hours and the kids could swim late, which was nice. The room was clean and the beds were very comfy. We will definitely stay there again. I don't usually take the time to write reviews, however this one deserved a great review.

  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank RoseMarie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
We are pleased we were able to make a positive impression and earn such a nice review. Our 24 hour pool is in place because we feel that our guests should be able to enjoy their downtime when it is convenient for them. Thank you so much for choosing to stay at the Cambria, and please come back to stay with us again.

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erhard, Minnesota, United States
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 7, 2014 via mobile

My friend and I shared a room so it was very reasonable. The little restaurant has marvelous pick-your-own omelets. They're cheaper than the buffet and you get fresh, hot, made to order yumminess. Coffee was superb. The wait staff and cook were attentive, efficient and friendly. Our room was so clean and pleasant and the thermostat/heater worked perfect which is important in the winter. We'll be back next year.

Stayed February 2014, traveled with friends
Helpful?
Thank BertFromErhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
Thank you for staying with us during the Stock Show. We realize that this is an important event for our guests, and we are always determined to provide our guests with an excellent value during special events. We look forward to your return next year, and we promise to make your omelet just the way you want it!

Warm Regards,

Sam Cannon
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Newcastle, Wyoming
1 review
Reviewed February 5, 2014

I'm not one to write reviews often, but this hotel deserved a big thumbs up! From the minute you arrive, you feel like you are welcome to stay, and actually enjoy the escape! The staff was courteous and pleasant and extremely helpful. It is new, clean, modern, and provides 24 hour pool & fitness room which is a bonus! The pool and hot tub area is exceptionally clean and the air is ventilated, you can be in there with the kids and not suffer like in some hotel pools. We enjoyed great food and half price drafts in a fun friendly atmosphere...the burgers were huge! Seriously, one of the nicest hotels we have stayed at!

  • Stayed February 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank CampPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
We are so pleased that you felt we earned such glowing feedback. We not only want you to feel welcome, we want you to know you ARE welcome. We hope you can return and stay with us again in the future.

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2014

The staff here is what really sets this place apart. They are attentive to every need and are willing to accommodate. We used this facility for a large meeting and they were able to meet our needs and our expectations. The social event that we scheduled with them was handled well and the food was great.

Room Tip: Seriously consider using this location as a business meeting place. They have what you need.
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  • Stayed January 2014, traveled on business
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Helpful?
Thank thebombj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, March 15, 2014
Thank you so much for allowing us to host your meeting, and for recognizing our efforts. We truly appreciate the positive feedback, and hope we get an opportunity in the future to be your host again.

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pierre, South Dakota
1 review
Reviewed February 2, 2014

we had a great weekend and the hotel was wonderful. The service was great and the staff was wonderful. only one little thing. Our family has 6 people and we used the pullout couch and the mattress was the worst I have seen. I should have asked to have other blankets to cushion the feeling of all the springs. My daughter slept on it the next night with our 7 year old and she had to move to the chair because of the bad matress. Other than that we loved the hotel

Thanks

Room Tip: replace the mattress on the pullout couch
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam C, General Manager at Cambria Hotel & Suites Rapid City, responded to this review, February 17, 2014
Thank you so much for staying with us, and for the feedback. We agree that the sofa sleeper mattresses are not the most comfortable, but next time just let the desk know you will be using it and we can bring up some extra padded mattress pads. We hope you get a chance to come back and stay with us .

Warm Regards,

Sam Cannon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambria Hotel & Suites Rapid City

Property: Cambria Hotel & Suites Rapid City
Address: 3333 Outfitter Rd, Rapid City, SD 57701-7937
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 48 Hotels in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambria Hotel & Suites Rapid City 3*
Number of rooms: 111
Official Description (provided by the hotel):
Rapid City's newest all suites hotel featuring sophisticated technology, free wireless internet access, state of the art fitness center, indoor pool, "Reflect" restaurant and lounge, Wolfgang Puck coffee in room and at Barista Bar, Bed and Bath ameneties in room, extra plush pillow top mattresses, free shuttle to airport and 5 mile radius."Grab and Go" and Refill Sundries food areas available 24 hours.All suites equipped with 2 flat screen HD televisions and microwave and refrigerator ... more   less 
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