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“Pricey for the quality”

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Hampton Inn Rapid City
Ranked #6 of 51 Hotels in Rapid City
Certificate of Excellence
GreenLeadersGold level
Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Pricey for the quality”
4 of 5 bubbles Reviewed August 23, 2012

We had an absolutely wonderful time in Rapid City. This hotel met our needs; however, I was expecting a little nicer property for the price we paid ($360 for only two nights). We could stay much cheaper at a much nicer hotel in Hawaii! So I was really expecting a much nicer property than what it was. It was actually probably one of the middle of the road Hamptons instead. The hotel is about an hour drive from Mt. Rushmore, Crazy Horse and Custer State Park. It's also about an hour from Wall Drug and the Badlands so it is a good location. There is only one small elevator which we seemed to almost miss every time because it was such a small area for it. Breakfast seating has much to be desired! This is the area where most improvement is needed. For a family of five, I was not sure any of us were going to be able to sit to eat and especially not together! The bfast bar area is extremely small and tight. Seems they could get rid of the large chairs and add many more smaller chairs and tables to accommodate everyone. However, the staff is unbelievably helpful and friendly!! The bfast ladies were great and never slowed down the entire time. The swimming pool with a fun waterside was a blast for the kids!! They loved it and may say that was their favorite part of the trip! The fitness room was a very small room on the second floor which I found strange, but it was adequate. Overall, it was a good stay and will return to this property with hopes it won't cost so much in the future!

Room Tip: The pool area is two stories. I would request a room on the opposite end from the pool area.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank Runnermom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, September 13, 2012
The staff at Hampton Inn Rapid City would like to thank you for taking the time to review our property. We are dedicated to making your stay wonderful. The suggestions and comments provided are much appreciated. The renovations in the lobby and breakfast area were intended to increase seating as the lobby seating now includes additional tables. We sincerely hope that you visit our property in the future as we are constantly working to better our facility and service. Thanks again!!!
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636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
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Franklin, TN
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed August 22, 2012

We stayed at this hotel two weeks ago at the beginning of August right before the Sturgis rally. We came to the area for a last minute family vacation before school. This was the worst portion of our trip. When calling ahead my wife was told the rate was $198/night with no word of the surprise ahead of us. Upon checking in we were told it was $198 for the night then the rate would rise to $314 the second night. I told the clerk we were not informed of that and she said we could talk to the manager, Dawn, the next morning. The following morning I spoke with her about the issue. She said she would be fired if she changed the rate and invited us the explore other hotels in the city. She said she would waive any 24 hr notice of room cancellation, implying to me that we could check out anytime. We finally found lodging elsewhere then checked out at 4pm. That night we were called by the clerk saying our CC would have to be charged for the room. I informed her that the manager said we could check out at anytime. Again she told us to discuss with the manager. A day and a half later we talked by phone and again, the manager would not budge refusing to acknowledge the 24 hr cancellation notice. I had to ask for her boss' contact info a couple of times and finally she provided it. I called him, left a message and have never received a call back. Our story doesn't end here. That day we checked our CC account and found that the hotel had charged us twice for the room. I called the manager back and she said it would be reconciled - no apology given. A few days later and still not credit on our card. Another call to the manager with assurances it would be reconciled. I just checked today and it has been corrected. What a pain! This has been the worst experience I've ever had with a hotel and I will be lodging a serious complaint regarding this experience with Hilton. I see below that another customer had a similar experience with his rate being raised. Seems there is a consistent problem with management. Otherwise, the pool was nice, the room was average and the breakfast was below average. Overall I'm shocked that this hotel bears the HIlton name.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
2 Thank TravelingFranklinFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, August 24, 2012
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. I apologize for the miscommunication regarding your room rate . Your satisfaction is very important to us . Thank you for your feedback and please call me directly so we can sort this out. I look forward to speaking with you
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Rock Hill, Sc, Usa
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed August 18, 2012

This is the second of three Hamptons that we stayed in on this trip. It was the most expensive and least appealing of the 3 but the stay was great. Parking lot is apparently shared with 1-2 other hotels, reducing drive up appeal. Our room view was barren vacant lot and interstate. I guess the price ($145 approx) was due to tourist demand.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
Thank 21degree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, September 13, 2012
The Hampton Inn Rapid City would like to thank you for your review of our property. We pride ourselves on clean, spacious, and updated accomodations as well as great customer service. Our staff is dedicated in making your stay enjoyable and memorable. We would love having you stay with us in the future when traveling in the Black Hills. Thanks again!!
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La Palma, California
Level Contributor
70 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed August 6, 2012

I spent three nights here with my family while visiting the attractions in the Black Hills. Nothing in particular stands out about this hotel, which is a good thing. I've stayed in many Hamptions over the years and have come to expect a quality room and friendly service at a reasonable price, and this property definitely delivers all of that.

Our room with two queen beds was good sized and included a mini-fridge, which was nice. The beds were comfortable and we all slept well during our 3-day stay. The complimentary breakfast was quite good - in fact one of the better Hampton breakfasts I've had. I have found that although the Hampton breakfast fare is pretty much standard at all of the properties, some do it a little better than others, and this was one of the better ones.

There was an indoor pool with a water slide, which our 6-year old daughter had a great time playing in. The only thing is that in the 90+ degree heat it was a little steamy in there for anybody who wasn't actually in the pool.

As for the Black Hills attractions, this Hampton was about an hour driving time from Mt. Rushmore and Crazy Horse. Not too bad, but the only way you get closer is to stay in a smaller, independent motel in towns like Keystone or Custer. Downtown Rapid City, where most of the good dining options are, is only a 5-minute drive.

I have only two minor criticisms of this hotel. First of all, it has only one elevator, which can be a little irritating in the mornings when everyone is up and about and housekeeping is trying to do their thing. Second, the breakfast area is a little too small for the size of hotel it is, sometimes making it hard to find a table. Other than that, we thoroughly enjoyed our stay here and would definitely stay there again if we ever return to Rapid City.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jandrfas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, August 8, 2012
The staff at the Hampton Inn Rapid City would like to thank you for your review. We are committed to offering our guests the best stay possible. Your opinions and suggestions are taken very seriously in our goal of providing top-notch service and accomodations. I assure you that both of your suggestions will be considered in our daily routines. Thank you again for taking the time out of your day to help us improve.

Dawn Kelly
General Manager
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Washington Terrace, Utah, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 6, 2012

The room was alright for a king size bed, the fridge was broken and the water pressure was not good. Not worth the 199.00 a night. After traveling 10+ hours, I initialed the paperwork for the room. My wife and I do not remember the clerk stating about a room price change on Saturday. When we received our bill, the room almost doubled in price. I talked to the manager and she stated all employees are supposed to tell about rate changes. I told her we were not informed and If I would have known that, there would be no way we would have stayed there 2 night. I asked about the 100% Hampton Inn guarantee, and she said that was not covered.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, August 8, 2012
On behalf of the Hampton Inn Rapid City, SD we first want to thank you for choosing our hotel for your stay. We pride ourselves on top-notch service and accomodations. Our front desk staff is highly trained in rate change procedures and notification. This particular guest stayed on the transition of the Sturgis Motorcycle Rally. In our pre-rally meeting, this policy was of top priority as it is in all Black Hills hotels and motels. In reviewing the registration card for this guest, the rate change was both highlighted and signed according to procedure. This guest both initialed all areas regarding rate change. There was no notification of the protest until after the guest stayed at the higher rate. Hampton Inn Rapid City is happy to offer the 100% Guarantee when service issues arise. This issue involves procedures and policies. Any service issues would have been handled accordingly. Thank you kindly. Please feel free to call me at 605-348-1911 with any additional questions.

Dawn Kelly, General Manager.
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South Dakota
Level Contributor
235 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 bubbles Reviewed July 6, 2012

To say it's an average Hampton is not a bad recommendation. It's just that nothing stood out.

On the plus side, the room airconditioning did manage to keep up even in the 107 degree heat on the night we were there. Plus it was convenient to the freeway as well as a Starbucks in the nearby mall for a morning jolt before resuming our trip.

If you have a room facing East you do have a view out toward Ellsworth AFB but because there is so little air traffic there, it really isn't that special unless you happen to spot one of the bombers based there.

To their credit, signs were posted that an upgrade was in process. Given the crowded nature of the breakfast nook, I'm sure that will be an improvement.

All in all we were happy to have found a room through the Hilton call center as we travelled in the blazing heat of the summer of 2012.

We slept well.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IowaGrandparents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn K, General Manager at Hampton Inn Rapid City, responded to this review, August 8, 2012
Thank you kindly for your recent review of the Hampton Inn Rapid City. Our staff appreciates the input as we strive for excellence. The comments and suggestions are taken very seriously. Our recent renovations will alleviate much of the congestion in the breakfast area. Since your stay, our seating space for breakfast has increased. We would love if you would stay with us again as to enjoy our beautiful and spacious changes. Thank you again.

Dawn Kelly
General Manager
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Rye, New York
Level Contributor
126 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 12, 2012

We stated at the Hampton Inn, Rapid City, SD for 3 days as a central point for day trips. The lobby and eating area was just renovated and very nice. The hotel was clean and friendly.

We took day trips to Badlands National Park, Mt. Rushmore National Monument and received touring recommendations for the Black Hills and Custer State Park, which should not be missed for the Needles Highway (Unbelievable Needle Rock Formations) and many buffalo.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Hal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Rapid City, responded to this review, June 29, 2012
Thank you for your positive response. The team at Hampton Inn Rapid City appreciates when their efforts are noticed. We are very happy to be able to accomodate you centrally to all the Black Hills has to offer. The staff is a always friendly and eager to help. We hope you will join us again in the future as our renovations will offer an even more beautiful atmosphere. Thanks again!!!
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Additional Information about Hampton Inn Rapid City

Property: Hampton Inn Rapid City
Address: 1720 Rapp St, Rapid City, SD 57701-6970
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Rapid City
#15 Romantic Hotel in Rapid City
#16 Family Hotel in Rapid City
#20 Business Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Rapid City 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Hampton Inn by Hilton Rapid City WELCOMES you! We are right where you want to be in the heart of shopping, restaurants, with easy access to tourist attractions, and minutes from our thriving downtown. Unwind at the Hampton Inn Rapid City hotel with everything you need for a successful and enjoyable stay for business, pleasure, or just passing through. Relax in a comfortable guest room featuring clean and fresh Hampton bed(R), selection of premium channels and free-high speed internet access. Feel welcome at our Rapid City hotel with a Hampton's free hot breakfast to help you prepare for a busy day ahead. Stay active in the fitness center and take a refreshing swim in the indoor pool with a 102' water slide with NO HIDDEN RESORT FEES. Catch up with work in the onsite business center and hold board meetings, business events and elegant receptions on 2,100 sq. ft of flexible meeting space. Detailed Amenity Descriptions: Clean and fresh Hampton bed! Sleep deep, and awake relaxed and refreshed. Each duvet and our crisp white linens are washed fresh for every guest, and our comfy pillows ensure you'll be dreaming in no time. Enjoy a swim! At the Hampton Inn of Rapid City, enjoy our spacious pool area! Cool off in our full sized indoor swimming pool, warm up in our oversized hot tub, relax on a lounge chair, or enjoy a big splash with our 102' waterslide with NO HIDDEN RESORT FEES. Free hot deluxe breakfast! At Hampton,we know that breakfast is the most important meal of the day. Start your day off right with a free hot breakfast featuring a variety of delicious options. Free Wi-Fi! On the road does not mean offline. We offer convenient internet access in every guest room and throughout the hotel, making it easy to work, check your email, and stay connected with friends and family back home. Hilton HHonors. As a proud member of Hilton Worldwide, we reward and recognize members of our guest-loyalty program. Hilton HHonors members earn free nights, exclusive benefits and members-only privileges. Let's get together! We have beautiful and professinal meeting and reception space available including a boardroom, 2100 sq. ft. ballroom, and 2 1050 sq. ft. meeting rooms. FREE Additional Amenities • Fresh baked cookies daily • 24 hour Business center with free printing • 24 hour Fitness center • 24 hour coffee / tea station • Free ample parking • Complimentary USA Today! • Refrigerator • Microwave • Iron and Ironing board • In room coffee maker • Hair Dryer • Free local calls • Freshly cleaned duvets • Award Winning Hampton Beds • Premium HD channels ... more   less 
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Also Known As:
Hampton Inn Rapid City Hotel Rapid City
Rapid City Hampton Inn

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