Spent 3 nights there while on a bus tour, Had two dinners there, Felt that the food could have been better, The foyer floors seemed to be old wood that needed a good cleaning. However a great place to stay on a budget and again, great folks running the place.
Thank you for your review of our hotel. The Ramada Summerset/Rapid City West takes great pride in the product and services provided. Guest satisfaction is our top priority. We are sorry you were not satisfied with the quality of the meals provided. In regards to flooring, we actually just replaced the floor last year. The flooring chosen was actually luxury vinyl tile designed to mimic the look of aging wood floors. We chose this floor type as our décor is rustic with a lodge-like feel. I am sorry it is not of your liking. Our staff is very dedicated to providing a friendly and inviting atmosphere. Again, thank you for your review.
This is a hotel built by accountants. Everything looks fine, as are the staff, but wait...
The pool is at least 5 degrees too cold, as also noted by other guests in the pool, the hot tub temperature was about where it should be. Breakfast was the usual collection of cold cereal, baked goods, scrambled eggs and sausage, with coffee and fruit drinks out of a machine.
On to the accountants, why would they spend money on sound-proof walls? The walls are thin enough that when the neighbors were talking, I knew about it. There is a freeway 100 meters away, and I heard it all night. There was somebody hard at work on the plumbing at 5:30 in the morning, I heard that too.
The staff was nice, and the property looked to be well maintained. If I needed to, because of the noise, I'd stay at this hotel again, but I'd look elsewhere first.
Thank you for your response. We are sorry you were not completely satisfied with your stay. Just to assure you, there is no way that we would have anyone working on our plumbing at 5:30 am . We do not authorize any such work until 8:30 am. This is hotel policy. If you would care to discuss any of your complaints via voice with me you may call me at 605-787-4844. I will gladly address all issues you have listed. Thank you again for your feedback.
Overall great experience. Helpful staff at check-in. Convenient location right off I-90. Nice decor. Basic comfortable room. Breakfast was OK: biscuits and gravy and hard boiled eggs. I would definitely stay here again.