Four of us stayed for bike week. We were charged $283.00 a night when we checked in the card on the back of the door stated $200/night. I contacted the Manager (Cort) who was rude and uninterested in helping. I contacted Robin (605) 229-8071 at Corporate who passed the buck back to Cort, (Manager) (605) 787-4844. I spent more time on the phone trying to get my money back that I did work that day. NOBODY would help yet rather kept passing the buck. When I finally called Court (Manager) on the property, he told me my credit card was credited, IT WAS NOT, it was another party in another room. I've since tried numerous times to contact him, left message NO CALLS RETURNED! The woman that answers the phone says he's not in (doesn't matter if I call in the morning, afternoon or evening) he's never available! I wish I had a job I got paid for and did NOTHING!! NEVER again will I or anyone I come in contact with stay at a Windham Hotel IT'S NOT WORTH IT!! The staff at the hotel is wonderful and kind, it's the management and upper management that's not worth anything. Unfortunately, Management and Corporate has left me with no other alternative to get my money back but to take Legal action to get my money back.
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- Also Known As:
- Ramada Rapid City West Hotel Rapid City
- Ramada Black Hawk
- Black Hawk Ramada
- Ramada Hotel Rapid City