The front desk ladies need more training!! They charged our card, which at first they said they hadn't, so we paid cash, plus a $50 deposit!! So it was a total of over $400 that they had billed us!! We had to go talk to the girl at the desk, who apperently didn't know much about what she was doing. Then we waited in the hallway for the maids to clean our room, after a long period of time waiting we go back to the room only to find they had taken our towels and not replaced them with clean ones, nor was our room clean!!!! Their laundry cart was right there in front of our room but nothing was cleaned and the bed wasn't made!! Ruined all my afternoon plans! I went to the front desk to ask for towels and let them know what was going on, and it was like she didn't hear a word I had just said...and told me to let the maids know in the hallway, in a soft-nice, but FAKE tone of voice! Rude. They need to be trained better on their customer svc skills. I worked years in this industry and customer svc and they wouldn't even be hired or fired! No one knew what the heck to say or how to solve a problem!!!
- Official Description (provided by the hotel):
- We are conveniently located off I-90 (Exit 59) in Rapid City, South Dakota. While staying at the AmericInn Rapid City hotel, make time to explore the area, including a visit to the incredible Mount Rushmore, the equally inspiring Crazy Horse Monument, Wind Cave National Park, Custer State park, South Dakota casinos and the stunning Black Hills National Park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Hotels.com, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your AmericInn Lodge & Suites Rapid City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Americinn Lodge & Suites Rapid City Hotel Rapid City
- Americinn Lodge And Suites Rapid City
- Americinn Hotel Rapid City
- Americinn Rapid City