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Hilton Garden Inn Rapid City
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Reviews (1,291)
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All reviewsfront deskgreat hotelnewer hotelroom was cleanblack hillsbusiness tripmt rushmoreeasy accesswould stay here againup to dateconvenient locationsouth dakotafree breakfaststaff was friendlyhgifirmnessbeds
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1,161 - 1,166 of 1,291 reviews
Reviewed April 14, 2013

Would definitely stay here again. The hotel is very clean and tasteully decorated. The staff were all very friendly and for the most part helpful. The gal at the bar was a little unattentive, but overall the stay was excellent!

Room Tip: The hot tub was out of order when we were there, so we were disappointed about that.
  • Stayed: April 2013, traveled with family
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Thank Wendy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded April 16, 2013

Dear Wendy V.

Thank you for the great comments about our hotel. Yes, unfortunately the hot tubs heat exchanger went out and the new one was supposed to be overnighted. You guessed it, of course, it was during the snowstorm. So please accept my sincerest apology. We look forward to having you as our guest again the next time you are in the beautiful Black Hills of South Dakota.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

I've stayed at this hotel several times in the past 6 months and have been very pleased to always find a clean, comfortable room waiting for me. Always greeted as a Diamond member (and thanked!), the staff goes out of their way to make your stay as enjoyable as possible. Would highly recommend this hotel when in the area - breakfast and dinner are always above average and after a long drive it's nice to not need to go out to find a good meal.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded April 12, 2013

I sincerely appreciate your taking time to write a review. Our staff is always eager to please and exceed our guest expectations and they appreciate the comments on a job well done. I will pass your review on to them. Thank you also for your loyalty to our hotel and your HHonors Diamond membership.

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Reviewed April 9, 2013

I stayed overnight at this Rapid City hotel several months ago. I've done a lot of traveling since then, but no other hotel has compared with Rapid City's Hilton Garden Inn. It is the nicest hotel I've ever stayed in.

The rooms are very spacious and the beds are extremely comfortable. The pool and hot tub were relaxing and mellow. The room service food was delicious and prompt. The bathrooms were large and impeccably clean, fresh and new. The service was perfect. Everyone was very helpful and competent.

This hotel also has a snack nook where I was able to find my favorite Haagen-Dazs Greek frozen yogurt. I was in heaven! I would recommend this as the best hotel in the Rapid City area.

  • Stayed: November 2012, traveled solo
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Thank Molly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded April 12, 2013

Thank you for the great review and taking time out of your busy schedule to respond. I am so glad that you were able to enjoy some self indulgence time while you were a guest of ours by enjoying the hot tub and the frozen treat. We look forward to having you as a guest again!

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Reviewed April 7, 2013

Front counter personnel was awesome, staff in the restruant was great. Food, best I have had at any hotel, excellent breakfast. The rooms, clean, comfy, tv service great selection, great picture after a hard day out and about. The gym has some free weights which is rare for hotels. On the down side, pool is a little small, that's it. It's great not worry about the hotel ammendies when you book. Thankyou Rapid City Hilton staff for making my family vacation easy.

  • Stayed: April 2013
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Thank Jspeiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded April 9, 2013

Thank you for your kind words on your stay at the Hilton Garden Inn, Rapid City. We are extremely happy that you enjoyed your stay with us; our staff strives to satisfy every guest that comes through our doors. We look forward to seeing you again on your next trip to the beautiful Black Hills of South Dakota.

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Reviewed April 2, 2013

When we checked in the front desk let us know about a special price for breakfast if we paid for breakfast with our room. Kids twelve and under eat free. It was a nice buffet breakfast with some cooked-to-order items as well.
The hotel was decorated nicely and was very quiet. The room was good-sized with two beds, a desk, and a chair with an ottoman. The hotel is located close to the mall and many restaurants.

  • Stayed: March 2013, traveled with family
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Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this reviewResponded April 9, 2013

Thank you for the wonderful review. I am glad that we not only met, but exceeded your expectations! We look forward to seeing you again on your next trip to the Black Hills of South Dakota.

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