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“Very nice - would stay again!”

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Hilton Garden Inn Rapid City
Ranked #4 of 51 Hotels in Rapid City
Minneapolis, Minnesota
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very nice - would stay again!”
5 of 5 bubbles Reviewed May 25, 2012 via mobile

Very nice hotel and great location for numerous restaurants! Gayleen, Front Desk Manager, was very nice and attentive. Hotel is relatively new and very clean - no complaints with this property, would definitely stay again!!!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H-D_Biker_Jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debb B, General Manager at Hilton Garden Inn Rapid City, responded to this review, May 28, 2012
Thank you for choosing to stay with us while in the Beautiful Black Hills of South Dakota. We look forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,172 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Louisville, Kentucky
Level Contributor
146 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed May 24, 2012

I just had the opportunity to spend one night at the Hilton Garden Inn in Rapid City SD. The hotel is fairly new and as a result my GPS would not locate the address. However, with a quick phone call, the front desk staff provided me with a near by business, which allowed for easy access. As I mentioned the hotel is fair new so the carpets and furnishings are in excellent condition. The room contained a micro-wave oven and a small fridge. There was also a large flat-screen television and an oversized chair. The bed was a select-number mattress and the pillows were nice and comfortable. The bath room allowed for plenty of space for the over-night bag. The shower was spacious with new shower head. The Hilton Garden Inn has a small bar area and restaurant. I had breakfast at the hotel and the cook prepared everything just the way I asked.

While there are many reasons to stay at this hotel, but perhaps the best reason is the staff. I was greeted at the front desk by a new staff member that was actually in training. After a couple of minutes of confusion, Joni took over and placed me in the wonderful room I mentioned above. Joni provided me with suggestions for dinner and even offered to print my boarding pass for my flight the next morning. I stay in approximately 200 different hotels a year (a true road warrior), and I can honestly say that Joni provided me with the best customer service I have ever experienced. She was not only competent, but also personable and highly professional. I was able to express my gratitude to the hotel manager and plan to contact the corporate Hilton offices to inform them of just was a great stay I had at the Hilton Garden Inn.

This hotel is approximately 15 miles from the hotel, but a free shuttle service is available. I am sure there are many hotels in the Rapid City area, but you will not go wrong with this hotel. When you check in at the hotel, ask for Joni-you will receive excellent service!

Room Tip: Ask for Joni-she is excellent ask the front desk
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLJ021251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed May 16, 2012

The hotel was Great! Not so easy to find, due to construction, but worth it! The hotel is new, Very clean and super nice. Spacious room, Very clean and sleep number beds. Super nice hotel. Great bar and restaurant. Staff was friendly, helpful and offered ideas and suggestions for places to visit in area.

Room Tip: Not on a busy road, so I would think all rooms would be nice and quiet. We were on the south side a...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 6, 2012

Loved it. Great location. Close to food places and attractions. Staff was awesome.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soulmusiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 29, 2012

This was a delightful hotel. The room is a combination living & bedroom,two HD TV's,microwave & ref. Very friendly staff,plus check out their breakfast,it says $9 buffet,but they have priced it ala cart,so it is very affordable. It is in a very good location over looking the plains,but right next to the Mall and restaurants,just off I-90.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jadRetied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
127 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 23, 2012

What a nice hotel. It's a fairly new property, but it's extremely clean, pleasant, and well run. The staff is friendly, the facility is spotless, and the rooms are just right. Did I mention the staff? They are amazingly friendly and helpful. The breakfasts are well organized and quite tasty, and the servers are fun and do a great job. The desk people were exceptionally accommodating and helpful. I look forward to staying here often.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belle Fourche
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 11, 2012

This hotel is like the places you see in the movies. Great Rooms, Service, Staff Friendlyness, Pool, Dining, and Fair pricing. There beds are amazing and decore would rate with the top hotels in the world. I would recomend this Hotel to anyone coming to Rapid City.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rapid City

Property: Hilton Garden Inn Rapid City
Address: 815 E Mall Dr, Rapid City, SD 57701-7871
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 
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Also Known As:
Hilton Garden Hotel Rapid City

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