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“Unexpected Comfort at Comfort Suites” 5 of 5 bubbles
Review of Comfort Suites Hotel & Convention Center Rapid City

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Comfort Suites Hotel & Convention Center Rapid City
Ranked #1 of 51 Hotels in Rapid City
Certificate of Excellence
GreenLeadersBronze level
Duluth, Minnesota
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Unexpected Comfort at Comfort Suites”
5 of 5 bubbles Reviewed October 16, 2013

What an incredible staff! Everyone was so friendly, it was like they were family. Our room was spotless and the housekeeping staff was attentive to our every need. The room amenities were exceptional and the bed one of the most comfortable of any hotel we've ever stayed in, with choice of soft or firm pillows. The complimentary breakfast far exceeded our expectations and Janet and Charity made sure everything was kept well stocked. Cannot rave enough about how excellent this Comfort Suites experience was, head and shoulders above similar hotels.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank polishhulagirl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Director of Sales at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 17, 2013
Hello polishhulagirl33!!! Thank you for the wonderful review of our award-winning hotel. We are so glad you enjoyed your stay with us and enjoyed all of the amenities of the hotel and your spacious suite. Our staff does a great job with making our guests feel at home. I'll be sure to give your accolades to Charity and Janet! We look forward to welcoming you back!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,427 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
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English first
Omaha, Nebraska
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

I stayed here from October 4th-October 6th. Let me start out by saying, whoever worked those days deserves praise and a raise! My caravan of five cars barely made it to the hotel before the the blizzard hit. The hotel was quick to accommodate us, and bring a sense of calmness to our fluster. They provided a meal the first night, due to bein stranded in the hotel. Unfortunately, the lights ended up being out for well over 24hrs. The staff was well equipped with candles and plenty of cheer. Not one moment did they ever let us know if they were tired, hungry, or stressed. I've seen them make everyone in their presence feel good. They helped rescue two dogs on the verge of death, helped heal a man with hypothermia, provided something to eat for all guests, played music in the dark night, give extra attention to everyone, update road conditions, and make us all feel safe. I have never ever experienced a blizzard like that one. Thanks to them, it wasn't as traumatic as it could or should have been. To everyone that worked those days, thank you! I will be recommending your hotel brand to everyone I can. You are what a hotel should be!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AcrossisAcross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 17, 2013
Hello AcrossisAcross! Thank you so much for the wonderful review of our hotel. We would like to thank you and our other guests with us that weekend, as well, for your patience and understanding during such a crazy time! Even though we worked hard for those few days, we had a great time and couldn't imagine being stranded with a better group of guests. We hope we get the opportunity to have you stay with us again. You're like family!!
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New Lenox, IL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

Great hotel. Staff very nice. Try to stay here during our annual trip. This trip stayed at Baymont Suites when coming back through when the room rate was $80 more than 2 weeks prior. Pretty room. Nice size room for 3 women. Comfortable beds. Nice laundry. Very good breakfast and very nice servers.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank S F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 17, 2013
Hello SF! Thank you for the review of our award-winning hotel! We're glad you enjoyed your stay with us and were happy with the spacious sized suites and comfortable beds. We hope you get the opportunity to return to the area and choose to stay with us again. See you next year!!
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Pierre, South Dakota
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

I could not have been more impressed with this hotel! The staff found out that we were in Rapid City for our anniversary and had a special treat/surprise for us in the room. The staff was fabulous and very friendly! We stayed in a king whirlpool suite and it was very clean and spacious. The whirlpool/ jacuzzi tub was awesome, the bed was extremely comfortable, it had a refrigerator and microwave which was very nice. The breakfast was very good. We were so pleased with every aspect of this hotel and we will definitely stay here again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TTThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 15, 2013
Hello TTThompson!!! Thank you for the great review of our hotel! We're so glad you enjoyed your stay with us and that you loved your little surprise waiting for you in your room. We enjoy putting a personal touch to all of our guests' stay. We can't wait to welcome you back. Happy Anniversary!!!
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Austin TX
Level Contributor
206 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

We moved here from a hotel in Custer SD since it would save us almost an hour in travel time leaving town. We got a MUCH nicer room for just $3/night more, plus it had a fridge and microwave. Tons of space, a sitting area, large bathroom. On top of all that, there was a very nice breakfast. We'll stay here next time we're in the area.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BabsinTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 14, 2013
Hello BabsinTx!!! We wish you had known about us earlier too! Thank you for the great review of our award-winning hotel! We're glad you enjoyed your stay with us in your spacious suite! Come back soon so you can fill up on our deluxe breakfast again. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mermaid Waters, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Had to check in without booking due to being evacuated from other hotel due to rising flood water. Staff we so friendly and accommodating. Rooms are great and very clean, the cleanest in our seven week stay in USA. Bed comfy as well. Breakfast is basic but good. Our only issue and its ours alone probably is the temperature of the room, they are very warm even with no heating. Yes you can turn on air-conditioning but that was a little bit noisy and would not be the quiet sleep without ear plugs that we were so looking forward to. We cooled the room before going to sleep. We were still happy with our accommodation.

Room Tip: Make sure you dine at the restaurant Dakota across the car park.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Holidays097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 14, 2013
Hello Holidays097!! Thank you for taking the time to review our award-winning hotel. We're so glad you were able to make it to our hotel safely and that you enjoyed your stay in one of our clean and spacious suites! We hope you make it back to the states soon. We'd love to welcome you back!
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York, Pennsylvania
Level Contributor
138 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

For a Comfort Suites, this is like a five star hotel in that it provides all a traveler would want. It's not luxurious but has a huge, extremely well appointed accessible room, great front desk staff, particularly Dave, and a very good breakfast. It's 25 miles to Mt. Rushmore via nearby major highway, has the fine Dakotah Steakhouse just across the parking lot. Beds, temperature, cleanliness are top notch. Would definitely recommend this if you are staying in Rapid City.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dar019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, October 14, 2013
Hello dar019!!! Thank you for the wonderful review of our award-winning hotel! We're so glad you enjoyed your suite and our deluxe breakfast. Our front desk staff does an amazing job of welcoming our guests and making them feel at home. We hope you get the opportunity to travel back to the area. We'd love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Hotel & Convention Center Rapid City

Property: Comfort Suites Hotel & Convention Center Rapid City
Address: 1333 N Elk Vale Rd, Rapid City, SD 57703-9504
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Rapid City
#1 Romantic Hotel in Rapid City
#1 Family Hotel in Rapid City
#3 Green Hotel in Rapid City
#5 Best Value Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Hotel & Convention Center Rapid City 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Platinum Award Winning all-suite hotel is sure to make your stay a comfortable and memorable one. We offer a great breakfast with various hot items served daily in a large dining area. All rooms have pillow-top beds, sofas that pull out into full size beds, flat screen TVs, a refrigerator and a microwave. The Dakotah Steakhouse is just a stroll across our parking lot - directly in front of the hotel. Easy access off of I-90 means you are close to many shopping venues, only 5 minutes to historic downtown Rapid City and not more than 30-60 minutes away from Mount Rushmore, Crazy Horse Memorial or any attraction, park or national forest in the Black Hills or Badlands. No need to pack & unpack your bags every night. Our spacious Convention Center is perfect for family/military reunions, dinners, wedding receptions, meetings, conferences or seminars. ... more   less 
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Also Known As:
Comfort Suites Rapid City Hotel Rapid City

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