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Comfort Suites Hotel & Convention Center Rapid City
Ranked #1 of 51 Hotels in Rapid City
Certificate of Excellence
GreenLeadersBronze level
Winnipeg
Level Contributor
133 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“OK Stay”
3 of 5 bubbles Reviewed July 4, 2013

The service at this hotel is very good. We had issues with the room that we brought forward to the desk clerk (Aleah) who did a very good job addressing. The shower curtain was not long enough to stop the water from flowing all over the top of the bathtub. we had to cut the shower short and use all the towels we had to clean up the water. The breakfast was OK but very busy as one would expect at this time of year. The room was on the smaller size compared to some of the other chains we have stayed with over the years. We would recommend this hotel to our friends and family.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank don38506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 5, 2013
I apologize for any challenges you experienced during your stay with us. I'm glad Aleah was able to handle your situation for you. We take pride in knowing our staff will go the extra mile to ensure our guests have the best stay possible. The summertime is the busiest season in Rapid City and the Black Hills. Our experienced breakfast attendants plan to be busy every morning in the summer months so they ensure our breakfast items are well stocked for all appetites.
Please let me know when you're planning on returning to the area. I would love to personally welcome you and guarantee a perfect stay! Hurry back!
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1,454 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
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English first
Atlanta GA
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 3, 2013

We stayed here for our last night in SD. It was clean and I liked that I was able to do laundry at the on site facility before heading home the following day. It was kinda noisy since it was close to 4th of July and the hotel was pretty full. The bed was comfy and the sheets were very soft for hotel sheets. Normally they feel a little scratchy to me. Also liked the heavy comforter on the bed, I like some weight on my legs when sleeping and usually hotels don't have but a flimsy bedspread.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brookej79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 5, 2013
It's nice to be able to do some laundry before you get home after an activity-filled vacation. I'm glad we were able to provide that service to you at the hotel instead of traveling to find a laundromat nearby.
There's also nothing like sleeping in a nice comfortable bed with clean sheets in a suite with tons of space! Waking up refreshed to a deluxe breakfast with hot items daily is the perfect end to a wonderful vacation in Rapid City and the Black Hills. Hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

Started our holiday in this hotel and finished here. Out of the 7 different places we stayed, this is undoubtedly the best of them all. so clean and comfortable, the staff were always pleasant and cheerful. The reception staff were very helpful with a special thank you to Cindy. Cannot praise it enough.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nebraska
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

We only had 1 night on our way to the Black Hills but the hotels was clean, spacious and the staff professional & friendly.
They served complete breakfasts with everything you'd want. The pool room was warm & the water nice.
Easy off & on to the Interstate & Hwy 16

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank joyceh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 5, 2013
The next time you're in the area with your family, why not take advantage of our Family Fun Package? It includes one of our spacious Business Suite including table, Wet Bar with Refrigerator & microwave, a sitting area, 2 queen beds in separate room and full size sofa sleeper, popcorn and six-pack of soda, and a DVD player to watch your own movies. Everyone can play in our indoor pool and hot tub and enjoy our deluxe breakfast in the morning. This sounds perfect!
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 1, 2013 via mobile

Since being on the road for more than ten days and staying in different hotels almost every night, this stay was refreshing. Comfortable beds, breakfast, convenient location for day trips. There are plenty of restaurants to choose from in the area also. Nice friendly staff, and the ac was working like a charm. Highly recommend this stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UptightMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy C, Guest Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 5, 2013
We are so glad your stay with us was a welcomed change from the hotels you've stayed in. That's what sets us apart from the ordinary. Our all-suite hotel goes a step further to make your time with us extra-ordinary from large suites with a sitting area in each suite to a deluxe hot breakfast, indoor pool and hot tub. The warm cookies served in our lobby by our fantastic staff puts us over the top. Hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenoir, North Carolina
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 30, 2013 via mobile

Clean hotel with a free hot breakfast. Rooms were cooled by AC. Our unit had a problem, but was quickly fixed. Very good resturant next door. Great location for Badlands, Rushmore, Crazy Horse and Custer State Park.

Stayed June 2013
Helpful?
Thank Jeff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate B, Public Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 1, 2013
I'm very glad you enjoyed our breakfast... always included in the price of your room! I am also pleased that we fixed your ac problem quickly! The team members here truly care about providing a wonderful experience for our valued guests.
Stay with us again soon,
Kate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

What a great hotel tpo stay at while in Rapid City. Easy access to main attractions in South Dakota. When we arrived, the staff greeted us with a smile and began assisting us with our Mt. Rushmore tour. They arranged for our shuttle to Fort Hays. The facility is clean and the rooms were large enough for the family.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kate B, Public Relations Manager at Comfort Suites Hotel & Convention Center Rapid City, responded to this review, July 1, 2013
The staff here LOVES this area and loves helping our guests plan their adventures in order to get the most out of their vacation to the Black Hills!

Stay with us again soon,
Kate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Hotel & Convention Center Rapid City

Property: Comfort Suites Hotel & Convention Center Rapid City
Address: 1333 N Elk Vale Rd, Rapid City, SD 57703-9504
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rapid City
#1 Business Hotel in Rapid City
#1 Romantic Hotel in Rapid City
#3 Green Hotel in Rapid City
#5 Best Value Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Hotel & Convention Center Rapid City 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our Platinum Award Winning all-suite hotel is sure to make your stay a comfortable and memorable one. We offer a great breakfast with various hot items served daily in a large dining area. All rooms have pillow-top beds, sofas that pull out into full size beds, flat screen TVs, a refrigerator and a microwave. The Dakotah Steakhouse is just a stroll across our parking lot - directly in front of the hotel. Easy access off of I-90 means you are close to many shopping venues, only 5 minutes to historic downtown Rapid City and not more than 30-60 minutes away from Mount Rushmore, Crazy Horse Memorial or any attraction, park or national forest in the Black Hills or Badlands. No need to pack & unpack your bags every night. Our spacious Convention Center is perfect for family/military reunions, dinners, wedding receptions, meetings, conferences or seminars. ... more   less 
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Also Known As:
Comfort Suites Rapid City Hotel Rapid City

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