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“Clean...but not good info upon arrival.” 4 of 5 bubbles
Review of Travelodge Rapid City

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Travelodge Rapid City
Ranked #37 of 51 Hotels in Rapid City
Russell, Kansas
Level Contributor
158 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Clean...but not good info upon arrival.”
4 of 5 bubbles Reviewed September 17, 2013

It is an older motel, was very clean but customer service was very lacking. The young man, who acted like he could have cared less about anything, that registered us did NOT tell us that there were coupons for every day at the restaurant next door. We would have saved $50. which is no small amount. When we finally found out about it, upon check-out, we asked if they could give us a discount on the room because we weren't told about it. The gal told my husband "No". We were very disappointed. We had stayed there for 6 nights...would have thought that they would try to do something to make it right!!!! Location was good (although it was very hard to get out onto the main road in front because of traffic). We didn't mind the older décor, since it was clean, as we were out riding our motorcycle through the Black Hills. We had our vehicle with a trailer on behind that we had to park clear at the front of the buildings, as most of the parking by our rooms were taken by employees of the motel and adjacent restaurant (the one that we didn't get the coupons for!! I killed several spiders inside the bathroom (right next to the entrance door to the outside, which could be why they were so bad...and.....with wet weather I know they get worse.). Internet service was usually very slow, we were in unit B. When I saw a guest picking up breakfast food in the lobby, with his fingers and looking it over, then setting it back down....that did it for me. We ate every breakfast next door at the EXCELLENT restaurant and dinner several times because of the good food and service extended there. Since the motel didn't try to make it right with us on the food coupons, not sure if we'd ever go back there......not good customer service. Will definitely go back to the Black Hills to visit again, beautiful!! My rating of this motel would have been much better, if they had had better customer service. Clean rooms only go so far, especially with the lack of updating.

Room Tip: There are several units to this motel. Some are higher up on hills. If you don't like walking...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Momma12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 25, 2013
I am sorry you were disappointed with the service provided by our staff during your stay at our Best Western. Our staff takes great pride in providing our guests with the best possible customer service, and I am sorry we failed to meet your expectations. We sincerely hope you will give us another opportunity to make things right for your the next time you are in this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
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English first
Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 15, 2013

We stayed here for 6 nights. The room was pleasant and clean. When we checked in the young man acted like he could have cared less if we stayed. We received 2 coupons for breakfast next door and were suppose to be told that we could receive them every day of our stay. Didn't find this out till check out.....they didn't offer to compensate us in any way. Very disappointed.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank James L F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
We appreciate hearing from our guests and sincerely apologize for the inconveniences you encountered during your stay at our hotel. I am sorry that you did not receive the coupons for breakast at the Colonial House Restaurant during your stay. I have addressed that issue with the front desk; and, hopefully, it has been resolved. We strive to meet or exceed our customer's expecations, and I am sorry, that in your case, that did not happen. If I can be of any further assistance, please let me know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fallon Nv, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 11, 2013

Good location for visiting Mt Rushmore, Crazy Hourse monument, Deadwood SD, Custer State Park. Very interesting area lots to see and do, Best Western located on Mt Rushmore Hwy. 5 days were too short of a stay We wtll go back to visit the Bad Lands, Devils Tower.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
Thank you for taking the time to review our hotel on Trip Advisor. We are conveniently located to most of the attractions in the Black Hills, including Mt Rushmore, Crazy Horse, Custer State Park, and Deadwood. The Badlands and Devils Tower are a must see. Come back and see us again when you return to see the sights you missed on your first visit.
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Whitstable
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed September 8, 2013

This was our third hotel (although it was more of a motel) on our road trip and I think we had been spoilt by having newly refurbished rooms in the previous two hotels.  The room was tired and shabby and very much in need of the planned update later in the year.  The room was mostly clean although the sealant on top of the tiles in the bathroom was grubby and needed a good scrub.  The shower head would also have benefitted from a de-scale and the towel rail kept falling off the wall.  We were in the block next to the reception, right next to the Mount Rushmore road, and we were concerned that it would be too noisy but it did quieten down later in the evening.  The air conditioning unit was effective but very clunky.  However, the beds were comfortable and the wi-fi worked very well, which may be due to our location near the reception.

When booking online we were advised that the room came with a continental breakfast.  As others have commented, this turned out to be a Danish pastry and coffee in the reception area - not my idea of a continental breakfast!  When we asked at reception if that was it, we were advised that we could have breakfast at the Colonial House restaurant at the front of the hotel and, as we were Reward Members, we each qualified for a $5 discount at the restaurant.  Why were we not advised of this on checking in and why were we not given vouchers for both mornings of our stay at that time - we had to ask if we qualified for the vouchers on the following morning.

The location of the hotel  was ideal for our trip to Mount Rushmore but, until the rooms have been updated and the 'breakfast' is properly described, I would not recommend a stay here.

Stayed September 2013, traveled as a couple
Helpful?
Thank Angie49a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
Thank you for taking the time to share your concerns on Trip Advisor. This fall we will begin an extensive renovation of the property. The renovation could continue into the spring of 2015. I am sure you will be pleased with the results once completed.

In January.we discontinued our traditional continental breakfast. We now offer breakfast at the Colonial House Restaurant. Our owners felt that our guests might enjoy a made to order breakfast in a relaxed setting. I am sorry that the staff did not make you aware of the vouchers for breakfast at the restaurant. I will be sure to speak to them about that.

We appreciate your business, and we hope you will consider staying with us the next time you are in this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Despite the slightly older buildings Town 'N Country proved to be a clean and very pleasant experience. We were upgraded to a family suite and had a ton of space with 3 queen beds, one in a separate room (excellent choice for a large family though we are a small one). The price was reasonable and competitive. The restaurant adjacent to the hotel offered an excellent selection which was very affordable with the hotel vouchers. The highlight was by far the people. There was a young man at the front desk, Tom, who really knew his stuff and was all about customer service. One particular housekeeping staff member that we had the pleasure of interacting with was Forrest. He was friendly and thorough and did his job with a smile. We are so appreciative as it is these things that make a stay so pleasant. We stayed three nights and it was an easy drive to all the attractions. We would also like to recognize that the staff at the restaurant was fantastic as well. Thank you for a lovely vacation!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wisconsinite136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
Thank you for the great review and compliment! We are so pleased you enjoyed your stay here at the Best Western Town ‘N Country. We try our best to provide our guests with excellent customer care and we are so happy that we were able to accomplish that for you while you were with us! We would love to have you stay with us again any time you are coming through the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 28, 2013 via mobile

Location of hotel was great. my family & I were on vacation so we had about 3 rooms. they were great except the bathroom floors still had a ton of hair on them. also, if your pool is going to be open after dark put some lights up there. other than that good stay. thanks

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kayla_berry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
Thank you for choosing to stay with us. We appreciate your business. I am sorry that you had problems during your stay. The pool lights have been repaired, and I have spoken to the head housekeeper about the hair that was found on your bathroom floor. We do hope you will consider staying with us again the next time you are in Rapid City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

We were on vacation in South Dakota and our plans changed unexpectedly. After a sudden illness to one of our friends our final destination changed and Town & County Best Western in Rapid City was right there to help us. Our friend found himself in the hospital in Rapid City for five days so we all decided to stay in the area near him. We called the Best Western and explained our situation and they were most accommodating to us. We had to moved our friends possessions to the hotel and they held them, till the time of check in for us. Plus when we were on the phone with them to make a reservation, they overheard a conversation I was having on another phone about our medical emergency and they told us we needed the medical rate. So they gave us a medical rate for the 4 days we were there. This hotel is only about a mile from the hospital which was very helpful when we needed to bring items to the hospital for our friends or to stop and check on them. Luckily every evening I would come in and say we need to extend our stay and they were always able to accommodate us. When it was time for our friend to get out of the hospital they were able to change the bedding for us for that night. The hotel was nothing fancy, rooms were a little tight around the bed area, but it served our purpose,always clean. The staff was very helpful and friendly to all of us in our party. we would stay again just because of them.

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTC, General Manager at Travelodge Rapid City, responded to this review, September 16, 2013
Thanks so much for taking the time to write this wonderful review. I'll be sure to pass on your kind words to our staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Rapid City

Property: Travelodge Rapid City
Address: 2505 Mount Rushmore Road, Rapid City, SD 57701 (Formerly BEST WESTERN Town 'N Country)
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #37 of 51 Hotels in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Travelodge Rapid City 2.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Town And Country Inn
Best Western Town & Country Hotel Rapid City
Best Western Rapid City
Country Inn Rapid City
Rapid City Best Western
Rapid City Country Inn

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