It is an older motel, was very clean but customer service was very lacking. The young man, who acted like he could have cared less about anything, that registered us did NOT tell us that there were coupons for every day at the restaurant next door. We would have saved $50. which is no small amount. When we finally found out about it, upon check-out, we asked if they could give us a discount on the room because we weren't told about it. The gal told my husband "No". We were very disappointed. We had stayed there for 6 nights...would have thought that they would try to do something to make it right!!!! Location was good (although it was very hard to get out onto the main road in front because of traffic). We didn't mind the older décor, since it was clean, as we were out riding our motorcycle through the Black Hills. We had our vehicle with a trailer on behind that we had to park clear at the front of the buildings, as most of the parking by our rooms were taken by employees of the motel and adjacent restaurant (the one that we didn't get the coupons for!! I killed several spiders inside the bathroom (right next to the entrance door to the outside, which could be why they were so bad...and.....with wet weather I know they get worse.). Internet service was usually very slow, we were in unit B. When I saw a guest picking up breakfast food in the lobby, with his fingers and looking it over, then setting it back down....that did it for me. We ate every breakfast next door at the EXCELLENT restaurant and dinner several times because of the good food and service extended there. Since the motel didn't try to make it right with us on the food coupons, not sure if we'd ever go back there......not good customer service. Will definitely go back to the Black Hills to visit again, beautiful!! My rating of this motel would have been much better, if they had had better customer service. Clean rooms only go so far, especially with the lack of updating.
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- Also Known As:
- Best Western Town And Country Inn
- Best Western Town & Country Hotel Rapid City
- Best Western Rapid City
- Country Inn Rapid City
- Rapid City Best Western
- Rapid City Country Inn