I stayed here for four nights and was very pleased. The staff was very helpful to me and fixed any problems immediately. The first night I did not have any cold water in the bathroom sink but it was fixed immediately when I reported the problem.
The bed, sheets and pillows were exceptional. The room was clean except it did need a more thorough dusting in some corners and the lamp in the corner.
My biggest complaint was the staff in their small cafe as they were on the rude side. Consequently we did not eat there after 2 incidents. There was not a continental breakfast set up at all.
I have looked at some of the pictures by other reviewers and some of them are not at this hotel. There is an exercise room but it is difficult to spot as off the side in the pool area. There was a problem with the door but there was always someone to help me get in and it was being fixed on the day I left (parts had had to be ordered).
As with any hotel, there are bound to be some problems but everyone was very helpful and ready to fix any problems.
Good place to stay if visiting Rapid as it is close to town and there is a nice park right across the street.
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- Also Known As:
- Holiday Inn Express Rapid City Hotel Rapid City
- Holiday Inn Rapid City
- Rapid City Holiday Inn