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“Pleasant 3*; avoid restaurant/room service”

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Holiday Inn Rapid City - Rushmore Plaza
Ranked #5 of 48 Hotels in Rapid City
Certificate of Excellence
Walnut Creek, California
Level 6 Contributor
328 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 726 helpful votes
“Pleasant 3*; avoid restaurant/room service”
Reviewed July 17, 2004

I stayed for four nights in July '04. The lobby is attractive with a multi-story waterfall, although it does smell of chlorine. The rooms were spacious and had every amenity I would expect in a 3* hotel. There was both a work table/chair and a coffee table/sofa. The free 24-hour internet terminal downstairs was a nice bonus. We ordered room service because the price was reasonable, but the 2nd day it came 50 minutes late without an apology (we refused it), and the 3rd day it never came (or came over an hour late, when we left for the day). I also had the experience of water never coming despite asking two people. The hotel management was accommodating, but the food service people seemed like bumbling fools. I paid an entertainment rate and might have given a more neutral rating had I paid the "going rate."

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4 Thank lebelgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Las Vegas, Nevada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 12, 2004

Looks nice when you walk in. Open atrium with waterfalls, light & bright. But that's where it ends. Need help with your luggage? No bell service, dear. Help yourself. Ask a question? You get an "I don't know" answer. Rooms not bad but they have the cheapest paper goods in the bathrooms & not a drop extra. Tiny soap, no maginfying mirrors, and 1/2 box of tissues. The restaurant service is pitiful. Toast arrived more than halfway thru my eggs. Water never arrived. The help is nice but not trained. Maybe that's just how is is in Rapid City.

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2 Thank cosmo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rapid City - Rushmore Plaza

Property: Holiday Inn Rapid City - Rushmore Plaza
Address: 505 N 5th St, Rapid City, SD 57701-1157
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rapid City
#3 Business Hotel in Rapid City
#7 Family Hotel in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Rapid City - Rushmore Plaza 3*
Number of rooms: 205
Official Description (provided by the hotel):
Whether you want to relax in luxury, site see, shop, or be entertained-the Rushmore Plaza Holiday Inn is the place where first impressions are just the beginning. Legendary service, memorable events, extraordinary! You ll have room to work, relax and make the most of your day. Amenities such as free high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or relax with a cool one at the Fountain Court Lounge. And when it s time to dine, we have your favorite dish in the Grille. Located only minutes from some of the most spectacular sites in the world including, Mt. Rushmore National Memorial, Wind Cave National Park, Badlands National Park, Crystal Cave National Monument and Crazy Horse Monument puts us in the center of all the attractions. In addition, to those sites, Sturgis home of the Sturgis Motorcycle Classic and Deadwood are also only minutes away. ... more   less 
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Also Known As:
Holiday Inn Rapid City - Rushmore Plaza Hotel Rapid City
Rapid City Holiday Inn

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