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“Just OK”

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Thunderbird Lodge Mitchell
Ranked #3 of 18 Hotels in Mitchell
Certificate of Excellence
Missouri
Level Contributor
303 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Just OK”
Reviewed July 1, 2013

One night stay on our way to Rapid City. Saw the mixed reviews and thought we would give it a try.

The Good: Awesome girl checked us in and was very friendly and helpful. Allowed us to see the romm before we booked. The location is great, right off I-90 close to everything. The are remodeling so we had a nice flar screen TV, micro and frig. Aske for and received a quiet room.

The Bad: Parking Lot was terrible. I know they are working on fixing it up. but it looked liked it was carpet bombed. The towles were too small and thin. Not sure why places skimp on these things, they really matter. Breakfast was a joke. It was the size of a walk in closet and with 6 people in it, we didn't even bother to see what they had.

The Ugly: The beds and pillows. Why spend all the money on fixing up a room and have a terrible bed to sleep in. It was one of the worst I have ever seen or laid on. Please, please, burn it and replace it with a least a cot and sleeping bag, it would be a big imporvement.

Room Tip: Check the beds before you move in.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt C, Owner at Thunderbird Lodge Mitchell, responded to this review, July 3, 2013
Thank you for staying with us on your trip through Mitchell. I'm glad you were pleased with our staff as customer service and cleanliness are our top priorities. I, too, agree that our parking lot needs attention. That is why on Monday July, 8th we are scheduled to have it not just "worked on", but completely removed with a new 3" layer of asphalt laid down. Unfortunately, the weather in South Dakota all but requires us to do work like that during the "tourist season". It will look stunning when it's completed in the next week or so.

I'm sorry you missed our breakfast too! We just added yogurt, fresh fruit, and hard boiled eggs to a menu that already featured waffles, fresh donuts, cereals, and beverages. People seem to really enjoy the new items!

As far as the beds and pillows, we always encourage guests that are traveling to come check out a room before they register for the evening. We are confident that we provide the best value to price available in Mitchell!

Thank you again for staying!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Any
English first
Yankton, South Dakota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 19, 2013

Beware! Do not look under the mattress cover! It looked like someone ha gutted a deer on the mattress! Actually both of them. Dried ancient blood on the side of the box springs and everywhere else. I was stuck there for 4 days during Dakotafest ...it sucked! Tang and powdered donuts for the "breakfast" even the coffee was weak and lame. Staff was indifferent and seemed bored. I estimated the beds to be over 20 years old and sprung! Tourist trap that gives South Dakota a bad name. Stay anywhere but here!

  • Stayed August 2012
    • Value
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    • Rooms
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Helpful?
3 Thank Monte J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt C, Owner at Thunderbird Lodge Mitchell, responded to this review, June 26, 2013
Monte-

I apologize that your room last year was not up to your standards. Since you've last stayed, we've made significant upgrades to the property. Some you'd notice right away, and others you might not. The exterior has been updated with new shingles, new sidewalks, and in the next two weeks we'll have a brand new parking lot. On the inside, our guest rooms feature new paint, bathroom fixtures brand new 32" flat screen TVs, and much more. We've also upgraded our breakfast selection that you were disappointed with. We're proud to offer hard-boiled eggs, yogurt, and fresh fruit to go along with waffles, donuts, cereals, etc.

Again, I'm sorry you were disappointed with your stay in 2012, but rest assured I've made changes that I think you'd enjoy if we were fortunate enough to gain your business again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton, California
Level Contributor
1,349 reviews
224 hotel reviews
common_n_hotel_reviews_1bd8 793 helpful votes
Reviewed June 16, 2013

Heading East'ish from Rapid City we spent a night in Mitchell. What a nice little city! We chose this lodging for the generally good TA reviews and we were not disappointed. My favorite part? The freezer section in the fridge. I know that sounds small, but it is so handy when you live on the road to keep your perishables safe. The room and site were very clean and Matt, the owner, was very helpful. Suggested a great dinner place and told us about the Corn Palace! Who Knew?? For less than $60 total we were very happy here.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ruthandvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 10, 2013

Didn't expect a lot but really enjoyed our stay. Room was just what we wanted, nice door to the parking lot. Several restaurants next door. Good breakfast included. Very friendly and helpful staff. Enjoyed watching a truckload of hogs out front (local color).

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Gwen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 27, 2013

Had a very sudden change of timeframe and needed to find a place in the Mitchell area that night as I was driving. The property is easy to find and pretty much off the interstate. Its a low key property, nothing fancy, though they have their own liquor store of sorts on the property. Room was exactly what I needed, a clean quiet place to lay my head for a few hours before setting out again early that next morning. Would stay here again if I was in the area.

  • Stayed May 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Avarel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intl falls, mn
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 14, 2013

This is one we were happy to find. $52 total, clean, large room with two beds, pleasant decor, nice clerks, hot tub, micro and fridge in every room, continental breakfast. We checked out the Best Western which was significantly more, and could not find a reason to pay for it. The Thunderbird Lodge is a good example for the franchises!

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Caroln G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Georgia
Level Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 5, 2013

I cannot say enough awesome things about this hotel. The staff was awesome. The room was super comfy. The price was wonderful. The breakfast was good.

If you're pulling off of 1-90 for the night, or have made the mistake of traveling to Mitchell, SD to see the worst tourist trap in the lower 48 states - stay at the Thunderbird Lodge!!

  • Stayed April 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank JamesPMason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thunderbird Lodge Mitchell

Property: Thunderbird Lodge Mitchell
Address: 1601 S Burr St, Mitchell, SD 57301-4788
Phone Number:
Location: United States > South Dakota > Mitchell
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Mitchell
Price Range (Based on Average Rates): $
Hotel Class:2 star — Thunderbird Lodge Mitchell 2*
Number of rooms: 48
Official Description (provided by the hotel):
Thunderbird Lodge is a locally owned and independently operated motel. We are dedicated to hospitality and service at an incredible value. We feature an expanded continental breakfast, on-site Liquor Store, hot tub and sauna, and clean, comfortable rooms. ... more   less 
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Also Known As:
Thunderbird Hotel Mitchell

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