My initial thoughts about this property were great due to the excellent servIce I received when making my reservations with employee, Michelle. She was very accommodating and informative.
Two days later we check in. I have no idea the name of the girl who was at the front desk, but "Surly" should have been her middle name. Not a smile, or a greeting, nothing. We tried to humor her to get a smile and it was like talking to a brick wall. She wasn't rude, but for being the first person a customer sees ... it wasn't pleasant.
The next morning, we use the breakfast room. It was rather busy when we got there, but thinned out quickly around 10am. I realize that that is when the service ends, but we already had our breakfast and were almost done while talking and watching the TV news. An employee came in, shut the door to the room, turned off the TV without saying a word, and then broke down breakfast service, turned off the lights and left....WHILE WE WERE SITTING THERE. Not one word. I have managed Choice Hotels breakfast service and while the food needs to be taken out, we never had a problem with folks sitting and talking while finishing up. The rudeness was unbelievable.
We're in our room right now getting ready to checkout. I hope the cleaning lady doesn't come in and strip the bed while we're still in the room!
- Official Description (provided by the hotel):
- Conveniently located off I-90, see our updated rooms, indoor pool with 150' waterslide, small childrens pool with slide. Locally owned and operated. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Mitchell Hotel Mitchell
- Mitchell Days Inn