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“2 nights in Hill City, SD”

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Best Western Golden Spike Inn & Suites
Ranked #1 of 12 Hotels in Hill City
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
7 reviews
6 hotel reviews
“2 nights in Hill City, SD”
Reviewed August 5, 2013

Hotel room was clean, comfortable and well appointed. Very convenient to all Hill City attractions. I thought it was a bit overpriced but hey, it's the height of tourist season and apparently motorcycle season. Breakfast was fairly good and made the price of the room a bit easier to handle.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DBH1Mega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, August 8, 2013
On behalf of the entire staff at the Best Western Golden Spike we would like to thank you for staying with us. Your business is important to us and your comments help us to continue to improve. We are glad that overall you enjoyed your experience. We hope that you will stay with us again in the future.
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717 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
florida
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 3, 2013 via mobile

We have been sting at the Golden Spike for 4 days now and the hotel has been great. The hotel is spotless and the staff is great. The breakfast is decent, not fabulous. The breakfast does change each day which is nice. The hotel has washers and dryers for guests to use, which is nice. The pool area is clean and well lit. My Only complaint is the pool is a little cool, but once you start swimming it is fine. I have not tried the hot tub yet. The parking lot is large and well lit. Overall the hotel is excellent. One final note, I am here during bike week, on my bike, and the hotel is very quiet.

Stayed August 2013, traveled with family
Helpful?
Thank meddiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, August 5, 2013
We are glad to hear that you are enjoying your stay here at the Best Western Golden Spike. It is good to hear that the rooms are quiet and comfortable for you. We would also like to thank you for your comments regarding our breakfast, as it helps us to improve. Thank you for staying with us.
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Sioux City, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed August 2, 2013

Love this hotel. Rooms are spacious and decently priced. Staff are helpful and the breakfast is excellent. It's location is great, as it is centrally located in the Black Hills, so can sight see most of the Hills. We have stayed here 2 separate times now and would rate it as one of the best places to stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stacy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, August 3, 2013
On behalf of the entire staff here at the Best Western Golden Spike we would like to thank you for staying with us. We are glad that you enjoy the location and accessibility to the Black Hills area. It really is a beautiful place to vacation. We appreciate your business and hope to see you again in the future.
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Surrey british columbia, Canada
1 review
Reviewed July 31, 2013

Hotel was ok, rooms were nothing special just typical. highly overpriced if paying full rate restraunt sucked, food was poor quality and menu was very limited . staff were courteous and helpfull location is good for various attractions in the area

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, August 1, 2013
Thank you for taking the time to share your thoughts regarding your recent stay at the Best Western Golden Spike. We are sorry to hear that the rooms and restaurant were not up to your standards. We thank you for your comments as they help us to improve. We appreciate your business and hope to see you again in the future.
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Leonardtown, Maryland, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013

Our room smelled to high heaven of vomit and some type of orange based cleaner. Hotel was full so we could not change rooms but were told to write it up on the night register and there would be a room for us to switch to in the morning. In the AM there was not a room available and we were told it would be ready in five minutes, after 30 min of waiting, we had to go to meet relatives at our scheduled fun for the day. assistant manager said there may be a reduction in the room rate to compensate us for the inconvenience. When checking out the Hotel Manager, a most unpleasant man named Weber, told us their would be no discount and that we did not comply with filling out a report to have the room ready. When confronted and challenged to meet the asst manger's promise he threatened to call police and have us removed from the premises! Good luck working with this man who should not be employed in a customer based industry!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 903Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, August 1, 2013
We would like to thank you for your comments, but our records do not match up with yours. We apologize that your room smelled, and because we were full that night we could not move you right away. The person on duty offered to clean the room and remove all linen and replace it with new. He also offered to spray the room for you. He was told not to. The next morning we worked to get a room ready right away. After you came to the desk, the front desk person went and got housekeeping in a room for you immediately. Ten minutes later she came to your room to notify you that it was ready and found that you had left. We are sorry that this was inconvenient for you but we tried several times to assist you and all attempts were turned down. The only time that it was said that the police would be called is after you threatened to make a scene in the parking lot. Again, we are sorry that this stay was not up to your standards and we apologize for the inconvenience.
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Lincoln, Nebraska
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2013

We stayed here for 4 nights during a trip to visit family and to see the Black Hills. Our room was immaculately clean. We are a family with two small kids and we brought our dog. I could tell that the carpet had been recently cleaned and the cleaning people were welcoming, helpful and accommodating. There is a dog walk area and it was well maintained. The breakfast was hot and plentiful. The staff throughout the hotel were smiling, happy people. This hotel is in a great location in Hill City. Up beyond our hotel you can see the Hills all around. The Main Street is about 4 blocks away. The pools were well maintained. The work out room was fine. A half block away is a small grocery store, so if you forgot anything you could walk to it. They have a coffee house and restaurant on site.

Room Tip: Our room on the ground floor was easy to park in front of and easy to unpack our belongings.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eetrnloptmst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, July 31, 2013
Thank you for taking the time to share your thoughts regarding your recent stay at the Best Western Golden Spike. We are happy that you enjoyed the cleanliness of your room. Our housekeeping staff works extremely hard to keep everything clean. We are also thrilled that you enjoyed the other amenities provided. Thank you again for staying with us and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 28, 2013

This hotel was super. The town of Hill city is very nice and friendly. The hotel is pet friendly for a small fee and they also have a great pet area. They have 2 pools and 1 hot tub wich are pretty nice. The rooms were comfy and very clean. The free breakfast was also very good. The hotel is 20 min from Mt Rushmore, I would definetly go back.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe W, General Manager at Best Western Golden Spike Inn & Suites, responded to this review, July 30, 2013
Thank you for taking the time to share your thoughts regarding your recent stay at the Best Western Golden Spike. We are glad that you enjoyed the hotel as well as the amenities provided. Hill City is a wonderful location and we are thrilled that you enjoyed your vacation here. We hope that you will chose to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Golden Spike Inn & Suites

Property: Best Western Golden Spike Inn & Suites
Address: 601 Main St, P.O. Box 555, Hill City, SD 57745-2002
Phone Number:
Location: United States > South Dakota > Hill City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hill City
#2 Romantic Hotel in Hill City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Golden Spike Inn & Suites 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Golden Spike Inn And Suites
Best Western Golden Spike Hotel Hill City
Best Western Hill City
Hill City Best Western

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