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“Great hotel to visit Mt. Rushmore, Crazy Horse, Custer State Park, and Mammoth Site”

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Holiday Inn Express Hotel & Suites Hill City
Ranked #2 of 12 Hotels in Hill City
Certificate of Excellence
Gaithersburg, Maryland
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great hotel to visit Mt. Rushmore, Crazy Horse, Custer State Park, and Mammoth Site”
Reviewed August 18, 2014

This hotel was so clean, had breakfast included, and a strong wi-fi. The hotel is within walking distance of the town's center which made it convenient for dinner and shopping. Each room had a good sized mini fridge which is helpful when traveling with kids.

  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank CheetosHu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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    32
    11
    4
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Saint Cloud, Minnesota
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 17, 2014

When we book a room at a Holiday Inn Express hotel, we do so because we know what to expect. That wasn't really the case this time. The hotel is fairly new. The rooms are small, but clean. Beds are good. As others have stated, the breakfast area is very small, but the food is good. The hotel is minimally staffed; we had 4 guests staying, but were left 3 bath towels for 2 days in a row. The pool area is small and the hot tub was in need of cleaning. The price was a bit high, even for the area. A steam strain, for tourist rides, does pass by the hotel with whistle blowing at 7:30 AM each day, but I honestly don't think that's a big problem unless you sleep late and it looked like a fun time. There is free Wi-Fi, but it could work better.

Pros:
Location - Close to Mt Rushmore, Keystone, Custer Park and such

Cons:
Small rooms
Minimal staff
Hot Tub in need of cleaning
Price

Room Tip: Ask for a room at the back of the hotel if you want to sleep in.
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank SkiCrazyMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, September 2, 2014
Dear SkiCrazyMN,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and room cleanliness.

However, we’re sorry we fell below your expectation regarding housekeeping and pool area cleanliness. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 13, 2014 via mobile

Rooms were clean. Staff was very friendly. Breakfast was very good. Get there early. There is not a lot of places to sit. There is a train that runs along the front side rooms. If you are a late sleeper, you might want to get a room on the opposite side of the tracks. It did not bother us

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123jopat456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, Colorado
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 12, 2014

Having never been to South Dakota and wanting to see as much as possible in the short four days that we had, choosing a hotel was like a shot in the dark. Thankfully, the shot was a bullseye.

We were a little surprised by the price at $170/night, but in doing some research, it was pretty comparable to other similar hotels in the area at this time of year. As it turned out, Hill City is a great central location if you want to visit Rushmore and attractions close to nearby Rapid City. HIll City has a charming little Main Street with souvenir, clothing, and candy shops. We recommend Desperados Restaurant, though, make reservations. The food is great. The wait was a bit long.

Kids loved the indoor pool, hot tub, and full breakfast buffet. The workout room has a nice treadmill and eliptical and is usually empty. Rooms were clean. Wifi worked great. There is a Subway and a hamburger place across the railroad tracks. The 1820 Railroad goes by several times a day, though we never really heard it. It doesn't operate at night, so don't let it disuade you from booking. There is also a nice winery about a half mile down the road.

We'd stay again.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Warrensmom2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Dodge
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 6, 2014

It was a comfortable, clean, and nice place to stay. However, the breakfast area was VERY small. There were good selections for the breakfast. The beds were super comfortable and it was very quiet, dispite the motorcycles going by on the highway. I thought the price of the rooms were too high. You could walk downtown to go eat supper, but the traffic was horrific and it was hard to cross the streets. I will not stay here again. Instead, I will go to Rapid City for a more affordable place.

Room Tip: Get a room away from the main highway.
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  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Cheryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springdale, Arkansas
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 4, 2014

We stayed two nights here during the motorcycle rally. The hotel appeared new - we were surprised to learn it is ten years old. Our room was spacious and clean. The entire staff was super friendly and hospitable. We were able to walk to downtown Hill City for dinner. This is a picturesque little town and close to the Black Hills attractions. We will definitely stay here again!

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank wezoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, England, United Kingdom
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 3, 2014

Well after a great day out at Custer State Park and Crazy Horse we arrived, a great location within walking distance of the town centre. Rooms were standard HIE, modern and clean. However we had no hot water. Staff were quite dismissive when we enquired as to when we could expect normal service to resume. It has a pool, complementary coffee etc. Breakfast room is too small - people ended up eating the very basic breakfast on their laps in Reception. Great location, with a full size steam train to wake you up in the morning, but don't expect anything other than basic.

Room Tip: Front rooms have views of railway line and steam train.
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  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, August 20, 2014
Dear Philip R,

Thank you for taking the time to post a review of our property. We are so glad you liked the fine location of our hotel in the area. We would like to apologize for the experience you had with your room due to no hot water during your stay. We also apologize for the challenges you had in our breakfast room. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Rest assured that your feedback will be looked into and take actions accordingly. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Hill City

Property: Holiday Inn Express Hotel & Suites Hill City
Address: 12444 Old Hill City Rd, PO Box 555, Hill City, SD 57745-6610
Phone Number:
Location: United States > South Dakota > Hill City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hill City
#4 Romantic Hotel in Hill City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hill City 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Hill City, SD is centrally located in the heart of the Black Hills, just minutes from Mt. Rushmore and the region's finest family-approved attractions and the Mickelson Trail. The hotel is adjacent to the historic 1880 Train depot and within walking distance of the central business district of historic Hill City with its' quaint shops, outstanding art galleries, great dining and entertainment, and the Black Hills Institute. Hotel features include complimentary breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring eggs, sausage, biscuits & gravy, a selection of fruits, juices, cereals, and breads/pastries. We have also created the world's best tasting cinnamon rolls. Visit Hill City, SD and stay smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Hill City
Holiday Inn Express Hill City
Holiday Inn Hill City
Hill City Holiday Inn

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