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Holiday Inn Express Hotel & Suites Hill City
Ranked #3 of 12 Hotels in Hill City
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay!”
4 of 5 bubbles Reviewed July 12, 2013

Comfortable and clean. Would have liked a room on the other side of the building if I were to stay longer. The back had no view. Staff was friendly and helpful. Right next to the train muesum so plenty of things to do.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrahuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
    172
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
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  • Any
English first
Saint Louis, Missouri
Level Contributor
190 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

Best location is all of the Mt. Rushmore area. If you like wildlife then we saw a small herd of deer as we pulled into our parking spot. If you like mountains then look out the window. If you like a steam train going by your room at 8am they have that too! Easy to get to all of the area attractions and far enough away from Rapid City not to get all the yokels. But still close enough to Rapid City to get to all of those attractions and chain restaurants as well. Now about the hotel. It was July 4th weeks so it was sold out. Parking was ample, pool was cold, hottub was filthy, staff was great, breakfast was hot and average (cinnamon rolls very good if hot, gravy a little runny), can walk to downtown shop/eats, 1880's train is not very loud inside, floors need to be cleaned (wear sandals or socks in room), rooms a little on the small size but not in them much, kitchenette is small fridge, sink, and can opener (bring stuff with you if you need it). A little more expensive than Rapid City but well worth the extra cost. Bottom line is that when we come back to this area we will be staying at this hotel again.

Room Tip: The train does go by one side of the hotel so ask for either that side or the other depending on you...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DachK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wentzville
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

We love the Black Hills, SD area. The scenery never gets old. During our 2010 Black Hills vacation, we stayed 1 night at a motel in Custer (blah), 1 night in another hotel in Hill City before finally staying 2 nights at this Holiday Inn Express. We liked it so much that we booked it as soon as we knew we were heading back to South Dakota this year.

It's in a great location and is within easy walking distance to everything the town has to offer. If you or your kids like trains, the 1880's train excursions to Keystone go right by this hotel. The steam whistle echoing off the surrounding hills is awesome.

The rooms were great 3 years ago and were the same this year. The staff was very helpful and friendly and our kids loved the free breakfast and the pool. Hill City is close to all the fun things to do in the area....Mt Rushmore, Reptile Gardens & the scenic drives through the parks.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, Michigan
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

We stayed here for one night due to the proximity to Blackhills attractions. The room was clean and the breakfast was ok (breakfast area was way to small and completely full when we went to eat). The kids enjoyed the pool area. To be honest nothing really stood out either good or bad about this hotel. I would stay here again. Try the deli across the railroad tracks as it was definitely the highlight of the stay in Hill City.

Room Tip: We had a ground floor that faced a hill which made it very quiet.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbwilson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 28, 2013 via mobile

We stayed for 3 nights when checking in the night staff didnt really seem to care. Gentlemen working the desk was training someone. So he didn't seem interested in us at all. The room was musty but clean. Brenda and Mary made the stay much better. They went out of the way to sung happy birthday to my oldest son at breakfast. The were delightlful. Sa was really small. Pool was dirty. Will say location is convient to everything. Much better then keystone or Custer city. Desperadoes restaurant was really good. Our waiter gave us very. Helpful information for sightseeing. Highly teccomend going there to eat. Lots of historical charm. Be warned the train passes by pretty early in the morning. Overall ok to stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jmsdrln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, July 16, 2013
Dear Jmsdrln,

Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason, we regret to hear about the challenges you experienced with our staff and facilities. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate your feedback as this is our best resource for improving guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Hill, Australia
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed June 27, 2013 via mobile

Very comfortable motel, clean, with friendly staff. Can't say the same about the towns restaurants, or bar. Nice town but unfriendly service. You either drink a beer out of a paper cup, or out of the bottle. No glasses? You also can't order another wine unless you return the glass. Very bizarre!!

Stayed June 2013, traveled as a couple
Helpful?
Thank SteveM2880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hill City, responded to this review, July 13, 2013
Dear SteveM2880,

Thank you very much for reviewing your stay at our hotel. We were pleased to see your positive comments for our staff, clean accommodations, and comfort. We hope to be able to have you as our guest should you return to Hill City. If there is anything we might do to make your next stay more positive, please do not hesitate to ask a member of our staff.

Sincerely,

Adrian D.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Colorado
1 review
5 of 5 bubbles Reviewed June 25, 2013

Clean, clean, clean. Nice hotel, great staff. Couldn't do enough for us. Reservation problem, not their fault, fix it in a second, got the room we wanted. Sore muscles from a day of riding, staff opened the hot tub for us late. Good breakfast. Everything works, great parking for large vehicles in the back. In an area that service is less than lackluster, this place really stands out. You can spend more and not be treated this well. Larry

Room Tip: Book early
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larbear_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Hill City

Property: Holiday Inn Express Hotel & Suites Hill City
Address: 12444 Old Hill City Rd, PO Box 555, Hill City, SD 57745-6610
Phone Number:
Location: United States > South Dakota > Hill City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hill City
#4 Romantic Hotel in Hill City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hill City 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Hill City, SD is centrally located in the heart of the Black Hills, just minutes from Mt. Rushmore and the region's finest family-approved attractions and the Mickelson Trail. The hotel is adjacent to the historic 1880 Train depot and within walking distance of the central business district of historic Hill City with its' quaint shops, outstanding art galleries, great dining and entertainment, and the Black Hills Institute. Hotel features include complimentary breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring eggs, sausage, biscuits & gravy, a selection of fruits, juices, cereals, and breads/pastries. We have also created the world's best tasting cinnamon rolls. Visit Hill City, SD and stay smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Hill City
Holiday Inn Express Hill City
Holiday Inn Hill City
Hill City Holiday Inn

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