I've stayed at other hotels in this chain before and have enjoyed them. I did not enjoy my stay here.
The room: this is an ordinary hotel room which has been upgraded to include some nice touches like granite counters in the bathroom, but it was not spotlessly clean. In fact, when we arrived there were rotting vegetables in the fridge. Yuck! And I was not pleased to find only 3 bath towels in the room when we arrived (especially since I had to provide the number of guests when I made my reservation) and even less pleased the second night when I found only 3 towels in the room again. That mistake should not be made a second time after a guest has complained once.
The breakfast is advertised as a "hot" breakfast. For those who also stay in any of the Marriott brand hotels, the Holiday Inn "hot" breakfast is billed as merely a "continental" breakfast there. Some warmed up, previously frozen omelets and a waffle maker does not a hot breakfast make, in my opinion.
The food was truly awful and it's hard to mess up a breakfast like this one. The previously mentioned omelets were filled with some unrecognizable lumpy pink goo (and were cut in half). The yogurt was inedible, and I love yogurt and, until now, would have gladly eaten any type and brand. The kids actually spit out the orange juice which had been cut with so much water that it wasn't even the right color, and the coffee was undrinkable. I was offended that the bananas were also cut in half (and browning). For nearly $170/night I think I'd paid for a whole banana.
The staff was unfriendly. I walked by the front desk twice to overhear a staff member berating a customer over the phone. Once I stopped at the desk to ask a question and could hear the staff member behind the wall loudly describing his surgical wound to someone else, but he seemed oblivious to the fact that I was there waiting and there was no bell to call him.
The laundry facilities were inadequate. There were only 2 washers and 2 dryers for a fairly large hotel, and they charged $2/load for each. It took 2 cycles -- so $4 -- to dry an averaged-sized load. This felt like gouging to me.
I don't know if there are any better accommodations in the area, but I might be willing to find out.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites in Hill City, SD is centrally located in the heart of the Black Hills, just minutes from Mt. Rushmore and the region's finest family-approved attractions and the Mickelson Trail. The hotel is adjacent to the historic 1880 Train depot and within walking distance of the central business district of historic Hill City with its' quaint shops, outstanding art galleries, great dining and entertainment, and the Black Hills Institute. Hotel features include complimentary breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring eggs, sausage, biscuits & gravy, a selection of fruits, juices, cereals, and breads/pastries. We have also created the world's best tasting cinnamon rolls. Visit Hill City, SD and stay smart at the Holiday Inn Express Hotel & Suites. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Hill City
- Holiday Inn Express Hill City
- Holiday Inn Hill City
- Hill City Holiday Inn