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Cadillac Jack’s Hotel & Suites
Ranked #10 of 24 Hotels in Deadwood
Certificate of Excellence
Rapid City, South Dakota
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“How old is this hotel?”
Reviewed November 11, 2013

We had a choice between a hotel in Sturgis, Spearfish, or Deadwood. We chose Cadillac Jacks because of it's proximity to activity. It's impossible to find a parking spot. If we knew valet was complimentary, we wouldn't have driven around the area looking for a place to park. Check in was quick and painless. Upon arrival to our room, like most people do, we quickly surveyed the room. The window looked it was never cleaned. It had white crusty stuff on the trim around the pane of glass. The ledge below the window and to the right of the HVAC unit in the room was filthy. The bathroom wall had a spot of blood on the wallpaper between the mirror and vanity. The light fixture outside the bathroom was crooked and dusty. The pillow on one of our beds had stains that were visible through the pillowcase.
The Historic Maintenance fee? It's my understanding this room is less than 10 years old. I'd be ok paying a maintenance fee if the room was properly maintained.
The food we ordered in the bar downstairs was ok. I'd probably stay somewhere else when returning to Deadwood. I wasn't too impressed.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catchm1725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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671 reviews from our community

Traveler rating
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    22
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 3, 2013 via mobile

Working front desk of a high rates hotel myself in my hometown I tend to be more judgmental of other hotels than the average person but also know that mistakes happen. Which did we checked in and were checked into a room with a dirty bathroom and stains all over the chair when we went down to the desk Sarah and Courtney m were more then happy to take care of us and get us moved. Once in the new room the room was fine but nothing over the top. We found the bed to be uncomfortable we toss and turned all night and there were several lose strings on the couch which I get can happen but housekeeping should point these things out to maintenance. Service was very very poor in the brown rock cafe we were one of 3 other tables and at one point sat for 10 mins with empty drinks not to mention when we sat down took a very long time to even be waited on. We purchased the nachos appetizer and it was very plain with no flavor. Parking when we arrived was a nightmare and took us 20 mins just to even get into our hotel. all and all I don't know that I would stay here again would probably stay at the other choice property...

Stayed November 2013, traveled as a couple
Helpful?
2 Thank 52110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitou Springs, Colorado
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 1, 2013 via mobile

Look no more, this is the place to stay. No, it's not high end, but for $45-$65/night, I've never stayed anywhere so comfortable and clean. It's also nice to be exactly where the action is. I've stayed in this hotel at least 3 times; 3 times of consistency. I will definitely be back.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rckymthgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, November 2, 2013
Thank you for taking the time to review our hotel, and for your loyalty to Cadillac Jack's as your Deadwood destination. We treat all our guests as we ourselves would like to be treated when staying at a hotel. We want to create a positive, warm, and inviting environment with friendly and accomodating service in every area. Thank you for appreciating our efforts and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casper, Wyoming
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

My mom, sister, and aunt came to visit me in Casper, WY for a week. With it being fall/winter it's hard to find things to do when you're not sure if you're going to get snow and with them being from Washington I decided to play it safe. We decided to make the quick trip to Deadwood and saw that Cadillac Jacks had rooms for $39 and since my husband and I have stayed here before I knew it was a GREAT VALUE. We showed up and my family was very impressed with ease and convenience of check-in and how friendly the staff was. Later that night we entered the free slot tournament, at first it was a little slow watching people just hit the button repeatedly but we decided that with the free drinks rolling in us we'd make our fun out of the event and started rooting each other on and doing stunts during our play like doing a 'behind the back' push of the button. We really got the crowd laughing and even the others joined in cheering each other on. We had a blast at Cadillac Jacks and would most definitely stay here again. My mom went back home and told my dad about our experience and he can't wait to come and play too! Thank you Cadillac Jacks!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeonaB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, November 2, 2013
I am so happy you enjoyed your stay with us! We love hearing from our guests and appreciate you taking the time to review our hotel. It is our mission that all our guests have the same experience as you did with a welcoming front desk staff, quick and efficient check in, clean and fresh hotel room, and a peaceful nights rest. I hope your unique approach to the slot tournament brings you good luck! Thank you again for your review and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 21, 2013

Well year six report..... Cadillac Jacks excellent as always. The rooms are spacious and clean staff in all areas are great. We stayed six nights this year.
Room cleaning on week end was okay but excellent on weekdays. They had a blizzard party which was fun. The lounge provides great service you never have to wait long for a drink. Machines paid did not get a jackpot but won enough to game for nothing. Food seems to have gotten better miss the fried chicken but everything seemed not to bad. You have to pay a historical tax now ours was $9.95 per day but resort fees have been removed you get 2/1 buffet breakfast, two free drinks per day in lounge, free app or dessert in restaurant each nites the comps outweigh the charge. You are able to use new pool and Jacuzzi and outdoor firepit at Springhill suites next door so that was great. Cadillac jacks made our holiday very special thanks

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank luvdisneyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, October 22, 2013
It is such a pleasure to host your holiday each year! We appreciate your loyalty and look forward to sharing that special occasion with you as years go by. It was wonderful to read your review today. We also thank you for your feedback regarding the changes you have seen over the years. The new Jacuzzi and Infinity pool in the SpringHill addition are very relaxing, even in blizzard conditions! We look forward to your stay next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mammoth Cave, KY
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 20, 2013

This was a large group of friends (45) on 34 Harley motorcycles. They were very friendly and treated us well. We had room 357, we were surprised it was very quiet even though it was conveniently located by the ice machine and elevator. We had meals and drinks by the fire pit in the evening. Great food & drinks & fantastic service!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjrarts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, October 22, 2013
Thank you for your compliments regarding your recent road trip. I am pleased to hear you enjoyed your stay and enjoyed our superior service and hospitality. It will be our pleasure to welcome you again during your next Harley ride to historic Deadwood.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheridan, Wyoming
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2013

We wrote a review earlier this year about the food at the restaurant at Cadillac Jacks,it was not good!! We just got back from another trip there, and boy were we impressed. They must have gotten a new Chef because this time we never got a bad meal and we ate there several times,the food was very good!! and the choices also were good!! Our KUDO'S to you for the improvement!! Keep it up!!
We love CJ's and go there three or four times a year,the rooms are big,clean and comfortable,and the staff is wonderful,we have our favorites.
We found out that the 4th floor is the pet friendly and smoking floor,next time we will go to a lower floor so we do not hear BARKING Dogs!! They do bark when the owners are downstairs in the casino.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristi S, General Manager at Cadillac Jack’s Hotel & Suites, responded to this review, October 19, 2013
Thank you for your rave review of Cadillac Jack's and the Brown Rock Sports Cafe! I am so pleased that you returned to rediscover our property and enjoyed your visit. To receive your recommendation is so rewarding, I am pleased to hear that our team was able to exceed your expectations. We do have a new Chef and he's just getting started! We certainly hope to have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cadillac Jack’s Hotel & Suites

Property: Cadillac Jack’s Hotel & Suites
Address: 360 Main St, Deadwood, SD 57732-1236
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Deadwood
#8 Family Hotel in Deadwood
#8 Casino Hotel in Deadwood
#9 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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