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“Best place to stay in Deadwood”

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Cadillac Jack’s Hotel & Suites
Ranked #10 of 24 Hotels in Deadwood
Certificate of Excellence
Gillette, Wyoming
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best place to stay in Deadwood”
Reviewed January 30, 2013

My husband and I come here often. We love it. We've stayed at several other places from high end to low. This is the best place to stay in Deadwood, lots of perks, and beautiful rooms. Great staff too.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Liztoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, February 14, 2013
LizToni,

Thank you for taking time to do a review on Tripadvisor. We are so honored to be your favorite place in Deadwood. We are very proud of our staff, casino and our hotel. Couples like you two are the reason our staff goes above and beyond every day.

Come back soon!!!

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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665 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • German first
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  • Any
English first
Alliance, Nebraska
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 27, 2013

Stayed here for Biirthday and Retirement celebration.
My wife called as we were traveling and was quoted higher room rates, and when she metntioned Tripadvisor she was quoted the price from the website.
Staff was very friendly and courteous. Property was very clean overall.
Beds and pillows were comfy. Best nights sleep in Deadwood for many previous stays at other places.
We enjoyed the first night so much we called the front desk and got a second night at the same rate.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Travlin4Retirment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 28, 2013
Travlin4Retirment ,

We are so glad you enjoyed your stay with us. We look forward to sharing your review with our staff. I sincerely hope your travels have been safe and full of wonderful new discoveries. Looking forward to the two of you visiting us here soon!!!

Safe travels,

Deborah Rumpel
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, WY
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 27, 2013

Excellent room for the price...clean, comfortable, quiet. Room was updated since our last stay. Very friendly, efficient staff. I expected to make money gambling here, but not lucky! There are plenty of slots and no crowds. Cocktail service in the evening was very good--not so during the day. Food was very good with "specials"--half price pizza and beer before 6pm.

Room Tip: Rooms in back all face the mountain wall. Standard room is very nice with fridge, microwave, coffee...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunshadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 28, 2013
sunshadows,

We were so glad to have you back again here at Cadillac Jack's. Thank you for the kind remarks regarding the newly remodled rooms, friendly service and great food specials. We run several promotions every month on our casino floor so make sure you have given us your email so we can send you the promotions calendar each month. We hope to see you again soon!!!

Best Regards,

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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Tioga, North Dakota
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 23, 2013

Rooms were clean and beds were comfy...loved all the pillows! Having a restaurant there made it very convenient especially in the morning...buffet was good and we liked the buy one, get one card we got at check-in. We didn't use the shuttle that takes you into town but we will next time! Casino had a good variety of slots...I don't play the tables so I can't comment on that. We plan on coming back for my birthday in May and we'll definitely be staying at Cadillac Jacks!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DeAnne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 24, 2013
DeAnne,

Thank you for taking the time to do a review for us on TripAdvisor. We are all so glad to hear your stay was great and even happier that we will get a chance to clebrate your birthday with you in May. Make sure to stop by the Player's Club desk and show your card for your birthday gift.

See you in May!!!
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Rapid City, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

Our annual holiday staff party was booked at Cadillac Jacks through Deb and Candy. The ease of booking and planning the rooms, dinner and a slot tournament was great. They were agreeable and made great suggestions.

Each member of our staff was warmly welcomed by the front desk staff and had a greeting card in their room. The rooms were cozy, comfortable and had all needed amenities.

April put together a great slot tournament, and the staff had even suggested pre-arranged prizes, which we lined up. The banquet was wonderful, the bar staff was great, and the food was absolutely amazing. While we ate and exchanged gifts, they arranged for a second unplanned slot tournament.

Parking was super easy, with the construction it looked a little difficult, but the valet staff was great. From the hotel, it's just a quick walk to Historic Downtown Deadwood, where parking may be a little more difficult.

We also arranged a practical joke on one of our staff members, and the front desk and bar staff played along wonderfully. They deserve an Oscar! The bar staff, especially Kat, took care of us into the wee hours of the morning.

The breakfast buffet was tasty. The food was replenished with nice bacon and sausage, and the omelets were made to perfection at the omelet station. They also had prime rib available for breakfast/lunch. The price was right, at $16 for two people.

Candy followed up the next day and answered all of our questions in a timely manner. We will definitely be back next year for our party!

Room Tip: If you would like a "view," ask for a room on the south side of the hotel. Since Deadwood...
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  • Stayed January 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Rapid City D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 24, 2013
Dear Rapid City D,


Thank you so much for taking time out to post a review on Trip Advisor. The whole staff is still talking about your company's Christmas Party. I believe the staff had almost as much fun as you all did. We are so glad everyone had a good time and look forward to your next getaway.
Just keep us in mind for that corporate retreat or pre summer planning meeting.

We look forward to seeing you all again real soon!!!

Best Regards,

Deborah Rumpel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2013

We continue to stay and play at Cadillac Jack's because of their outstanding customer service, great food and gorgeous rooms. The Blackjack Pit has the friendliest staff and know us by name, which is the main reason it's the only place we go in town. Our last stay was during the "Blizzard Party" during the winter storm on Friday. What a blast! Makes me want another winter storm! I would definitely recommend every part of this gaming resort! You won't be disappointed.

Room Tip: The suites have a jacuzzi! But all the rooms are great.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 17, 2013
LizDP4,

WOW! Thank you for the great review!!! Our staff goes above and beyond to get to know our guests and I love to hear it when they know you by name! We are thrilled you were able to come in for our Blizzard Party. We figure if your going to be snowed in somewhere....what better place than a hotel - Casino Resort!!! We look forward to your next visit and welcome any ideas you may have regarding adding events to our Blizzard Party for the next snow in!

Best Regards!
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Tucson, AZ
Level 5 Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 13, 2013

We stayed there on vacation in July of 2012. The suite was beautiful, but needed repairs. The fridge was so iced up I had to defrost it before we could use it. One drawer in the chest of drawers was coming apart and couldn't be opened. The entry door would not close tightly. Many small things.

The break area for the staff was outside our window and they woke us up several times during the night with laughing and yelling at each other.

Ate at their restaurant twice, and both times were aweful.

The casino is very nice and paid off well.

Parking wasn't good.

I would stay there again, but make sure these things are addressed right away.

Room Tip: Try to get a top floor, away from the noise.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoobyTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 17, 2013
MoobyTucson,

Thank you for staying with us back in July 2012. We have taken steps throughout the past 6 months since your stay to improve in many areas. We have replaced the menu completley in Brown Rock Sports Cafe and have hired a new chef. The food is much improved from July.
Parking is an issue all hotels face here in Deadwood, this is why we offer COMPLIMENTARY VALET SERVICE to all of our guests. Just pull up front and our valet will park your car for you. This makes it easy for you to walk right in and enjoy yourself.

July is a very busy time and my sincerest apologies if the drawer in your room was off hinge and if the refrigerator was not properly thawed. This is something we should have caught before you checked in. We do employ a full time maintenance staff so that any reported issues from our guests can be corrected as soon as possible. If this was reported and not taken care of I would very much like to know. We are in the process now of going through all of the rooms to ensure everything is in working order and looks new. All rooms are inspected daily and I have used your feedback as an example of what happens when we miss the details.

We do hope you will visit us again soon. If you would like to talk further about your visit, please feel free to call me. 605-578-1500 ext 102
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Additional Information about Cadillac Jack’s Hotel & Suites

Property: Cadillac Jack’s Hotel & Suites
Address: 360 Main St, Deadwood, SD 57732-1236
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Deadwood
#8 Family Hotel in Deadwood
#8 Casino Hotel in Deadwood
#9 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
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Also Known As:
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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