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“Nice Place” 4 of 5 bubbles
Review of Cadillac Jack’s Hotel & Suites

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Cadillac Jack’s Hotel & Suites
Ranked #10 of 24 Hotels in Deadwood
Certificate of Excellence
Cheyenne, WY
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Place”
4 of 5 bubbles Reviewed January 27, 2013

Excellent room for the price...clean, comfortable, quiet. Room was updated since our last stay. Very friendly, efficient staff. I expected to make money gambling here, but not lucky! There are plenty of slots and no crowds. Cocktail service in the evening was very good--not so during the day. Food was very good with "specials"--half price pizza and beer before 6pm.

Room Tip: Rooms in back all face the mountain wall. Standard room is very nice with fridge, microwave, coffee...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sunshadows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 28, 2013
sunshadows,

We were so glad to have you back again here at Cadillac Jack's. Thank you for the kind remarks regarding the newly remodled rooms, friendly service and great food specials. We run several promotions every month on our casino floor so make sure you have given us your email so we can send you the promotions calendar each month. We hope to see you again soon!!!

Best Regards,

Deborah Rumpel
Hotel Manager
Cadillac Jack's Gaming Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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644 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Tioga, North Dakota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Rooms were clean and beds were comfy...loved all the pillows! Having a restaurant there made it very convenient especially in the morning...buffet was good and we liked the buy one, get one card we got at check-in. We didn't use the shuttle that takes you into town but we will next time! Casino had a good variety of slots...I don't play the tables so I can't comment on that. We plan on coming back for my birthday in May and we'll definitely be staying at Cadillac Jacks!

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DeAnne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 24, 2013
DeAnne,

Thank you for taking the time to do a review for us on TripAdvisor. We are all so glad to hear your stay was great and even happier that we will get a chance to clebrate your birthday with you in May. Make sure to stop by the Player's Club desk and show your card for your birthday gift.

See you in May!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Our annual holiday staff party was booked at Cadillac Jacks through Deb and Candy. The ease of booking and planning the rooms, dinner and a slot tournament was great. They were agreeable and made great suggestions.

Each member of our staff was warmly welcomed by the front desk staff and had a greeting card in their room. The rooms were cozy, comfortable and had all needed amenities.

April put together a great slot tournament, and the staff had even suggested pre-arranged prizes, which we lined up. The banquet was wonderful, the bar staff was great, and the food was absolutely amazing. While we ate and exchanged gifts, they arranged for a second unplanned slot tournament.

Parking was super easy, with the construction it looked a little difficult, but the valet staff was great. From the hotel, it's just a quick walk to Historic Downtown Deadwood, where parking may be a little more difficult.

We also arranged a practical joke on one of our staff members, and the front desk and bar staff played along wonderfully. They deserve an Oscar! The bar staff, especially Kat, took care of us into the wee hours of the morning.

The breakfast buffet was tasty. The food was replenished with nice bacon and sausage, and the omelets were made to perfection at the omelet station. They also had prime rib available for breakfast/lunch. The price was right, at $16 for two people.

Candy followed up the next day and answered all of our questions in a timely manner. We will definitely be back next year for our party!

Room Tip: If you would like a "view," ask for a room on the south side of the hotel. Since Deadwood...
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rapid City D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 24, 2013
Dear Rapid City D,


Thank you so much for taking time out to post a review on Trip Advisor. The whole staff is still talking about your company's Christmas Party. I believe the staff had almost as much fun as you all did. We are so glad everyone had a good time and look forward to your next getaway.
Just keep us in mind for that corporate retreat or pre summer planning meeting.

We look forward to seeing you all again real soon!!!

Best Regards,

Deborah Rumpel
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Rapid City, South Dakota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 15, 2013

We continue to stay and play at Cadillac Jack's because of their outstanding customer service, great food and gorgeous rooms. The Blackjack Pit has the friendliest staff and know us by name, which is the main reason it's the only place we go in town. Our last stay was during the "Blizzard Party" during the winter storm on Friday. What a blast! Makes me want another winter storm! I would definitely recommend every part of this gaming resort! You won't be disappointed.

Room Tip: The suites have a jacuzzi! But all the rooms are great.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank P2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 17, 2013
LizDP4,

WOW! Thank you for the great review!!! Our staff goes above and beyond to get to know our guests and I love to hear it when they know you by name! We are thrilled you were able to come in for our Blizzard Party. We figure if your going to be snowed in somewhere....what better place than a hotel - Casino Resort!!! We look forward to your next visit and welcome any ideas you may have regarding adding events to our Blizzard Party for the next snow in!

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, AZ
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 13, 2013

We stayed there on vacation in July of 2012. The suite was beautiful, but needed repairs. The fridge was so iced up I had to defrost it before we could use it. One drawer in the chest of drawers was coming apart and couldn't be opened. The entry door would not close tightly. Many small things.

The break area for the staff was outside our window and they woke us up several times during the night with laughing and yelling at each other.

Ate at their restaurant twice, and both times were aweful.

The casino is very nice and paid off well.

Parking wasn't good.

I would stay there again, but make sure these things are addressed right away.

Room Tip: Try to get a top floor, away from the noise.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MoobyTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, January 17, 2013
MoobyTucson,

Thank you for staying with us back in July 2012. We have taken steps throughout the past 6 months since your stay to improve in many areas. We have replaced the menu completley in Brown Rock Sports Cafe and have hired a new chef. The food is much improved from July.
Parking is an issue all hotels face here in Deadwood, this is why we offer COMPLIMENTARY VALET SERVICE to all of our guests. Just pull up front and our valet will park your car for you. This makes it easy for you to walk right in and enjoy yourself.

July is a very busy time and my sincerest apologies if the drawer in your room was off hinge and if the refrigerator was not properly thawed. This is something we should have caught before you checked in. We do employ a full time maintenance staff so that any reported issues from our guests can be corrected as soon as possible. If this was reported and not taken care of I would very much like to know. We are in the process now of going through all of the rooms to ensure everything is in working order and looks new. All rooms are inspected daily and I have used your feedback as an example of what happens when we miss the details.

We do hope you will visit us again soon. If you would like to talk further about your visit, please feel free to call me. 605-578-1500 ext 102
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Rapid City, South Dakota, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

All the staff went above and beyond for our group that stayed at their resort. We received private messages in our room and welcomes from everyone. They knew who we were and who we belonged, spouces included. They really did a fantastic job on our private dinner and made sure our needs were met and planned ahead for our arrival. It was a great time and breakfast the next morning was delicious.
Loved my room and I slept perfectly in their beautiful bed. Never heard a thing all night or morning. Very clean and all rooms we were in were well kept. They kept the casino floor immaculate. I never had the lost feeling and it was easy to be find your way around.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rstbmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, February 14, 2013
Dear rstbmom,

THANK YOU!!!! Your group was great fun and our staff is asking over and over when you will be back. We are so glad you brought your Christmas party to Cadillac Jack's. We loved your rearranging of the banquet tables so everyone in the room sat next to someone they didn't know. What a great idea! The gift exchange was fun but I believe the 2 slot tournaments you had may just go down in Cadillac JAck's history books. WOW are you a competitive group. We look forward to seeing you next year....we have a few more games up our sleeves to help you all sharpen your competitive edge! Thank you again for the wonderful review.

Deborah Rumpel
Hotel Manager
Cadillac JAck's Gaming Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

We continue to stay at Cadillac Jacks when we go to Deadwood mainly because of the awesome jobs done by the staff. Michelle our host and Kat our favorite waitress go above and beyond their jobs to do everything to make is feel welcome. The rest of the staff is very friendly also, don't get me wrong!! ;) Rooms are great, Browns Sport Cafe has good food also! Will definately be back soon!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 4kchansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deborah R, Manager at Cadillac Jack’s Hotel & Suites, responded to this review, February 14, 2013
4kchansen,
Thank you for the review on Trip Advisor. We appreciate our guests who travel back and forth from Sioux Falls to make CJ's their weekend getaway. We think Michelle and Kat are pretty darn special too, and its reviews like these that keep us motivated to give first class customer service. We look forward to your next stay with us, travel safe and see you soon!!!

Best regards,

Deborah Rumpel
Hotel Manager
Cadillac JAck's Gaming Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cadillac Jack’s Hotel & Suites

Property: Cadillac Jack’s Hotel & Suites
Address: 360 Main St, Deadwood, SD 57732-1236
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Deadwood
#6 Casino Hotel in Deadwood
#8 Family Hotel in Deadwood
#9 Romantic Hotel in Deadwood
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cadillac Jack’s Hotel & Suites 3*
Number of rooms: 103
Official Description (provided by the hotel):
Gaming is only the beginning at Cadillac Jack's! Book a room at Cadillac Jack's Hotel & Suites, then hit it big on a gaming floor that houses hundreds of state-of-the-art slot machines, plus many exciting live table games. You're also invited to enjoy a drink and a meal at Brown Rock Sports Cafe, our on-site full-service restaurant and bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia and Priceline so you can book your Cadillac Jack’s Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Americinn Hotel & Suites Deadwood At Cadillac Jack`s Gaming Deadwood
Americinn Hotel And Suites Deadwood At Cadillac Jack`s Gaming Resort
Americinn Hotel Deadwood
Deadwood Americinn Hotel

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