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“Update Policy for Concerts!”

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #8 of 24 Hotels in Deadwood
Certificate of Excellence
Perrysburg, Ohio
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Update Policy for Concerts!”
Reviewed June 26, 2014

On June 6th, my friend and I had the honor of attending the Kenny Rogers concert! Let me tell you, he still has it at his age. The show was fantastic and more than we expected. I have one BIG complaint....please tell the people attending to take off their wide brimmed cowboy hats. I understand people who want to make a statement, but don't do it at the expense of another person. Wearing a hat at a concert is disrespectful. We didn't want to cause a scene so we didn't report this to security. I wish I had! that's all I want to say on the subject...get rid of the hats!

Room Tip: Although my husband and I have never had the honor to stay here, the place is a gem for Deadwood!
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Stayed June 2014, traveled with friends
Helpful?
3 Thank Travelers76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Saint Paul, Minnesota
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 24, 2014

Our group of 4 had a great visit to this hotel June 19-22. The property still has that new look while being surrounded by wonderful history. Everything at Deadwood Mountain Grand (DMG) was attractive, clean and polished. The staff we met; Jerry the Bellman, Neil in Security, Kymber the Concierge, and Matt at the bar were all just great. Neil was the "new guy" but he rememberered my name all weekend-which is rare especially for a security guy. But Neil is not your normal security guy, he held great conversations, smiled a lot, spoke nicely about his fellow staff, and was really looking forward to all the great concerts they have coming to DMG. He was a great reflection upon the hotel. Jerry always has a big smile on his face and will break his back to help you. Kymber had not even clocked in when I asked her some questions and she gave me some great recomendations with no hurry to punch in or put her keys and coat away at all. Cocktail Matt worked a group of bachelorettes like a pro and still had time to tend to the other customers. Upon check in we had a small issue with the room, but it was fixed within minutes-nice recovery Mr. Trautman's team! Mistakes happen, but fixing the issue is what a professional organization like DMG does. The Hotel location is perfect. The hotel section is perfectly set back away from the Casino and Concert venue to maximize our quiet rest. We had a great nights sleep each night. The value was great for what we got. I would come back without hesitation. We were sorry to leave for home. Good Job DMG and please tell your staff to keep up the great work!

Room Tip: Choose city view for a nice view of Historic Downtown Deadwood.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNBedMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 23, 2014

This complex perches on a hillside with a view of the upper end of Deadwood below. It was recently opened in the refurbished Homestake Gold Mine Slime Plant, so has an industrial look outside. Inside, the hotel is contemporary Holiday Inn luxurious. It is confusing when you first check in. The entrance (which leads to the restaurant, casino and convention complex) does have a little space to park while you check in - ask the doorman how to get to the hotel, which is kept separate from the casino and actually is above it on the hillside. He will send you through the casino to the hotel elevator, which leads up to the hotel lobby, where there is a nice sitting area next to an enormous stone fireplace.
There is a children's playroom attached to the lobby, as well as a spa and a pool/hot tub that has an adults-only time from 11:00pm-midnight.
The hotel dining room does a nice job - we ate dinner and a couple breakfasts there. All the hotel employees we encountered during our 3-day stay were very friendly. Beds were very comfortable. The attached parking ramp does feature valet parking, thanks to the casino. There is also the option of taking the Deadwood trolley, which stops at the bottom of the hill at the beginning of the parking approach. It is $1 (exact change) each time you board or $5 for a full day. We were there on a Mon-Thurs, so found the schedule a little sketchy. It is a good way to get a view of the town and nearby area, as it stops at resorts on the outlying edges of Deadwood.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsnelsonplays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 22, 2014

We stayed at the Deadwood Mountain Grand for 7 nights and couldn't of asked for much more. The Black Hills are incredible and the town of Deadwood is one of my favorites. Deadwood to this day still symbolizes the wild days of the old west. Back then luxuries were at a premium. The DMG allows guests the comforts of home, smack dab in the center of a historic town. In a town with a population of only 1270, the DMG offers comfortable lodging and entertainment options more commonly found in higher populated area.

My only two knocks on this property would be
1. The restaurants service and food quality leave a lot to be desired. (One women, who appeared to be in charge was wonderful. The rest of her staff seemed like they could care less about us)
2. The casino is tight, meaning very little winning going on and the comp system is a joke. The Native American casino around my local area comps out at a rate that's around 10x higher than the DMG.

Normally my complaints would drop my rating down from the 5-star but to be honest after we realized that the restaurant wasn't very good and the comp system stunk, we simply used the DMG as a prime launching point for our days activities and a comfortable place to retire to each night.

Room Tip: Make sure to get a view of historic Deadwood
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthony m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelan
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 18, 2014

Very nice, spacious, quiet and clean rooms. Excellent front entry staff. Great location in Deadwood. Awesome that a slime factory was remodeled into a wonderful hotel. Would recommend it as a place to stay if visiting the area. Cleaning service could have been better about replenishing cups, etc. Did have a laundry facility on site. Food was good in their restaurant but the service was a bit slow.

Room Tip: Request a room facing the town!!!
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, June 20, 2014
Thank you for your kind remarks regarding your recent stay at the Grand. I am so pleased that you had a great experience and were impressed with your stay. Please accept our apologies regarding the replenishing of amenities. I will share your concerns with our housekeeping staff. Please know this issue is not typical at our property. Again, thank you so much for choosing to stay with us. I hope you have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davis, California
Level Contributor
448 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed June 15, 2014

We stayed here for 5 nights and found it to be welcoming and comfortable. Walking through the casino to locate the hotel elevator (to check in) was a bit confusing at first, but the casino is smoke-free and usually not too loud. Staff were friendly and helpful. After check-in, we needed to take another elevator to get to our room. As others have mentioned, it's near the main part of town and parking is free. We used the laundry facilities and appreciated this opportunity. The hot tub was wonderfully hot and didn't stink of chlorine. The restaurant is convenient and the food was good, although service was uneven.

  • Stayed June 2014, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USAwalkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, June 20, 2014
Thank you for your review on TripAdvisor. I am so glad that you had a great time with us, and I am confident that we are able to provide not just a good stay but a great one on your next visit. I very much look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2014

Typically, we stay at Crown Plaza or Intercontinental properties in the IHG group, so I was pleasantly surprised at atmosphere and amenities. Pluses: the location is beautiful; it is very family friendly (daily activities sheet); the hotel staff is warm and friendly, especially Lizzy, at check in, on-site laundry was appreciated after 9 days of traveling, food was adequate (I had a burger). Minuses: workout facilities lacking - didn't even have an olliptical machine, plastic wrapped plastic cups reminded me that I was in a Holiday Inn.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vhinnant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, June 20, 2014
Thank you for taking the time to share your experience and for choosing Deadwood Mountain Grand, a Holiday Inn Resort as your host during your recent visit to Deadwood. We are happy to hear your stay with us exceeded your expectations for the most part, however disappointed to hear that your visit was not a complete success. I will share both your comments on how to improve our offerings with our management team. Again, thank you, and hope to see you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Property: Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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