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All reviewsevent centerhotel lobbyparking garageyour luggageloved this hotelhistoric buildingvalet serviceblack hillsclose to downtownmain streetpool and hot tubroad tripslot machinesjerryelevatorconcertdoorman
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Reviewed February 18, 2014

First impression: AMAZING! Never in SD have I had a bellman take us up to our room and unload the bags! Every bit of the staff treated us like we were family! I've never seen so many people that genuinely enjoy their jobs. The dealers were fantastic. The fun tournaments they offer throughout the casino, blackjack, slot tourney, etc. I have never stayed there and I would do it again and again. You knew who the regulars by the way the staff interacted with them, and I didn't feel I was treated any different, it was spectacular and I will be talking about this place for years to come. I will recommend it to EVERYONE!

  • Stayed: February 2014, traveled as a couple
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Thank Aubrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded March 4, 2014

What a pleasure it was to have you as our guest! Thank you for choosing Deadwood Mountain Grand and for allowing us the opportunity to provide you with an experience that was truly memorable. We are excited to welcome you back in the near future!

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Reviewed January 23, 2014

I took my husband for a birthday weekend. We had the BEST time, From Jerry the "bellman" thru Travis the manager (hotel check-in, sales store, casino, restaurant & bar(Slime,table +concert) personnel,+ parking) we were "treated like royalty"! My husband is not hard to please yet he has very high standards when it comes to service. The sharing of history & knowledge was amazing VERY FRIENDLY, HELPFUL & SOCIABLE L Sipe

Room Tip: Tho the spa was not open yet We enjoyed the pool/hot tub often
  • Stayed: January 2014, traveled as a couple
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Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded January 30, 2014

Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort - hopefully, on your next visit you will take advantage of our new spa!

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Reviewed January 15, 2014

My son and I stayed here on the second stop on our way from Louisville to Seattle where he is relocating. This hotel, now a Holiday Inn and Casino, sits mostly on the side of a hill overlooking most of the town creating some interesting views. When arriving by car you drive to the top of a ramp where you can unload and then self park or valet park (both free). Given the cold weather we elected the valet. To enter the hotel you must push your luggage cart to the opposite end of the casino to find the elevators. The casino at about 9:30pm on a Thursday night was empty with the exception of three people playing black jack at one table. The casino needed a bit of sprucing up including replacement of the dirty carpet. This was not an impressive entrance. Once in the hotel lobby things began to look a bit better. Checking in was a bit different since it is done sitting at a concierge type desk. The clerk was friendly and helpful. We asked for direction to restaurants still serving at that hour and were shocked to hear that none would be open by the time we would be able check in and walk to them. We were able to eat at the hotel bar getting in just under the wire before the kitchen closed. Menu at that time was limited to burgers and fries but they were very good and we enjoyed talking to the bar tender and other patrons. The room was adequate and clean and checking out was no problem. This hotel was OK but I would likely try another lodging location if I return to Deadwood.

  • Stayed: January 2014, traveled on business
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2  Thank Dwtilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded January 21, 2014

Thank you for choosing Deadwood Mountain Grand during your recent trip through South Dakota. We appreciate hearing from all our guests and value each and every review we receive. Yes, we agree, January in South Dakota can certainly present challenges for our housekeeping staff when it comes to keeping the front entrance carpet free of snow and the salt mixture that is a must when caring for our outside entrance and keeping our guests safe. I well certainly share your concerns with our cleaning staff. Please know that our main building was actually a Slime Plant, built in 1906, because it is historic and lies within Deadwood's Historic Landmark District, Deadwood Historic Preservation rules and regulations apply. But the hotel is new. Nevertheless, our hotel that completed almost two years year ago had to follow the guidelines set forth by those historic preservation rules in joining the existing building, thus, the short walk through the casino. We have a great valet service waiting to help all our guests with their luggage. Again, thank you, and we do hope to see you again should you travel this way in the future.

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Reviewed January 11, 2014 via mobile

The hotel is very nice and clean. The front desk staff always greeted us upon entering. The doormen also opened the door and warmly greeted us. Weekend pricing was a little high but weekday price was fair. You can walk downtown to casinos and bars. The entrance was difficult to find. You must go entirely through the casino to an elevator then take the elevator to the hotel lobby. Once checked in, you take another elevator to your room. The bar food is mediocre. We didn't eat in the restaurant/grill. Good place to stay in Deadwood.

Stayed: January 2014, traveled as a couple
Thank KSeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded January 21, 2014

Thank you so much for sharing your experience with us. We look forward to welcoming you back the next time you visit historic Deadwood.

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Reviewed January 8, 2014

We stayed at this hotel from December 26-29th, 2013. This is the second time we stayed there, but the first time under it's new ownership (Holiday Inn). The hotel is new so it is in really good shape, and clean. But the staff, service and amenities really suck! We booked 6 rooms three months in advance and requested to be put all together, but they put us on two different floors! We booked one room with a king-size bed, as me and my husband are newly weds and we did not get it! The restaurant food is terrible and the service is worse! We were the only table in the restaurant and it took almost an hour to get our food and two of the orders were wrong! There is nothing on the menu for vegetarians other than one garden salad. The gaming floor is not well set-up and they usually only had one waitress for the whole thing. Which means you wait an hour+ to get drinks. The manager is this sleazy little man, that did not care what we had to say, and did nothing about our complaints. We definitely will not be staying there again! The Deadwood Gulch is 1000 times better!

  • Stayed: December 2013, traveled with family
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4  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this reviewResponded January 12, 2014

Let us begin by saying we are so sorry for the confusion and customer service errors that surrounded your visit. Please be assured that the points you have made have been addressed and appropriate training measures put in place with our management and staff to ensure they won't happen again. Although we are affiliated with Holiday Inn, no ownership change has occurred at our property. What concerns us most is that you enjoyed your first stay with us enough to return for a second visit, which points to a series of isolated events that we sincerely apologize for and are disappointed you encountered. Your experience is atypical of the GRAND guest experience we strive for and we invite you back for another positive experience at our property

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