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“Great place to stay in the Black Hills”

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Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Ranked #9 of 24 Hotels in Deadwood
Certificate of Excellence
Almere, Netherlands
Level Contributor
138 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Great place to stay in the Black Hills”
Reviewed October 1, 2013

We stayed in this hotel for three nights during our last US trip. The hotel is separated from the casino although you have to walk through it before you can enter the hotel. As the hotel is just a few years old, the rooms and the whole look and feel are good and clean. Nice rooms, and nicely located very close to the city Main Street. Nice restaurant on site which we only used for breakfast.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FransHeijmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 3, 2013
Thank you for sharing your wonderful experience on TripAdvisor. We are pleased to read Deadwood Mountain Grand exceeded your expectations and provided you with unmatched service and accommodations. We look forward to the pleasure of welcoming you back to our Grand Resort
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
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English first
Celina, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 30, 2013

We spent two nights at Deadwood Mnt. Grand Hotel, which wasn't so "grand"! We were certainly disappointed in this hotel. It was very unhandy to have to take our luggage through the CASINO to get to our room and.... The restaurant service was terrible and our waitress very unfriendly.
When we arrived back in Ohio and checked our credit card statement, we realized that the hotel had billed us twice. Then when I called to tell them that they had charged our credit card twice....they acted like it was no big deal.
I asked for a receipt and when the receipt came it showed they had credited the amount to someone elses card. So I had to make another long distance call to get that straightened out.
...........hmm wondering if someone there is trying to make some money on the side.
We will not go back to this hotel!
...............

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Garks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 2, 2013
Let us begin by thanking you for your business and saying we are sorry for the confusion and frustration surrounding your recent stay at Deadwood Mountain Grand. Your experience is anything but typical of a "GRAND" stay. To ensure these types of mistakes don't happen in the future, we have already taken precautionary measures in the way of customer service training and internal policy and procedure modifications. Our restaurant was in a transitionary state during your visit and we regret the service you received was less than satisfactory. Please know that we strive each day to achieve GRAND guest service and we would encourage you to give us a second chance in order for you to experience it.
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Miami
Level Contributor
410 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed September 29, 2013

This hotel has a great location for walking to everything and their parking is convenient to their building. The doorman was very helpful in giving directions through the casino to the hotel lobby elevator. The lobby is beautiful and welcoming as were the members of the staff.

We booked a king room with a balcony which we enjoyed immensely. Our view of town was the best. The room was nicely decorated and very comfortable. The only drawback was that one could hear the plumbing anytime it was used in the surrounding area.

Stayed September 2013, traveled as a couple
Helpful?
Thank pucgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 3, 2013
Thank you for choosing Deadwood Mountain Grand as your host during your recent visit to Deadwood. I am pleased that you enjoyed the view from your balcony room. Please know I have forwarded your comments on the plumbing to our maintenance department. Again, thank you for choosing Deadwood Mountain Grand, and we hope to see you again in the near future!
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Llandrindod Wells
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 29, 2013

Great, unique hotel. I love the way it is split, on 2 levels. The Casino, then up and into the hotel. Rooms large, and spotless (though it is relatively new). Staff were polite and helpful. Porters wer brilliant! Decent Pool and hot tub. Shame they couldnt provide some sort of breakfast in the price. We had also requested a balcony room on booking, but were told they were all booked, and it would be extra anyway. The website didn't make this clear. However, a lovely hotel and we enjoyed our stay

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 3, 2013
What a kind and thoughtful review of the Grand! Thank you so much for sharing your experience with us. We look forward to welcoming you back the next time you visit historic Deadwood.
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Crystal, MN
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

We stayed at the Deadwood Mountain Grand for the second time and would come back in a heartbeat! Hotel staff is courteous, helpful, and extremely nice! Rooms are exceptionally clean and well maintained. Definitely recommend the balcony rooms, if you can get one! Of all the places we stayed on our trip to South Dakota/Wyoming/Montana areas, this was by far the best!

Room Tip: Balcony rooms have great views of the city!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sawyerlyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 3, 2013
Wow! Thank you so much for your kind review and for providing us feedback on your recent visit. It is with great pleasure to know our property and staff exceeded your expectations for the second time! We hope to see you on your next trip back to South Dakota.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 23, 2013 via mobile

We stayed here for 3 nights/4 days, and had a great time. Hotel accommodations were fantastic. Room extremely comfortable, staff attentive and welcoming. We plan on coming back next year. Great spot as a base for exploring the Black Hills area. Take a walk around town, eat at the Howling Hawg diner and the Deadwood Social Club. Eat, drink, and gamble in the hotel as well. Best accommodations in Deadwood bar none. I will recommend this hotel to everyone. Fantastic time. Don't miss the cemetery tour (climb to top of Mt. Noriah as well).

Stayed September 2013, traveled with family
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMGHotelRep, Director of Sales at Deadwood Mountain Grand Hotel, a Holiday Inn Resort, responded to this review, October 3, 2013
Thank you for taking the time to share your experience and your thoughts on Deadwood Mountain Grand. You have expressed such kind words. We aim to provide experiences that are not only memorable but truly unforgettable, and it delights me to know that you experienced just that. Thank you once again, and we look forward to welcoming you back to the Grand in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga WY
Level Contributor
200 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 23, 2013

After a couple of nights of "roughing it" in basic motels, this hotel/casino was a real treat. The casino/restaurant portion is in the rebuilt "slime plant" where ore and water were mixed in mining days. You'd never know, except from the outside with its' shiny tin exterior. The hotel commands a view from the mountainside, but is just half a block from the action downtown. The hotel portion is new - just 2 years old. We had a very plush room. Service was outstanding. We'd followed a tour bus in, but our valet made us a priority, and even helped my husband bring all the bags to check-in. (Love my husband, but he'd never found it otherwise!) The same valet found us a luggage cart as the tour bus was departing. Front desk was very professional.

Room Tip: We were on the first floor; our window faced the hill side about 6 feet away. (No peeping toms, for...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PBandJ2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deadwood Mountain Grand Hotel, a Holiday Inn Resort

Property: Deadwood Mountain Grand Hotel, a Holiday Inn Resort
Address: 1906 Deadwood Mountain Dr, Deadwood, SD 57732-1572
Phone Number:
Location: United States > South Dakota > Deadwood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 24 Hotels in Deadwood
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Deadwood Mountain Grand Hotel, a Holiday Inn Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more   less 
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