The hotel and casino are beautiful. The rooms (we stayed in a king standard room) were lovely and the beds very comfortable. Every staff member we encountered was very friendly and accommodating. We ate in the restaurant and the food and the wait staff were wonderful. It was nice to have covered parking at the casino. The short walk to main street made the location perfect. Now, for the negative part. The first morning we hung the sign on our door to have our room serviced. You know it was one of those signs that has "do not disturb on one side and please clean on the other". Well, when we got back to our room around 7:00 pm the room had not been touched. They said that there were about 2 rooms a day that weren't getting cleaned because the staff said the signs which were hung by a ribbon would turn sideways and they couldn't tell if people wanted service or not. Well, they brought clean towels, more coffee and shampoo etc. Second day we were out all day again and left the sign off the door so as not to confuse anyone. We got back and our bed had been made (with same sheets again) and new towels in the bathroom and that was it.. Bathroom had not been touched as my husband had dropped the bar of soap and it was still on the floor of the shower. Also, no new soap or shampoo (guess we were suppose to use the one on the floor of the shower). The used glasses and coffee mugs were still there and had not been replaced by clean ones. The trash had not been dumped. The ice bucket had the liner removed but no new one in its place. No bath mat left in the bathroom. And on and on!!! Then to top it off they were out in the hall vacuuming. Wish they would have spent a little more of their time in our room. Sorry but when we pay $150 a night we assume that part of what we are paying for is the wages of the people who service our room. We go to Deadwood a couple of times a year and have stayed in several of the hotels. This is our first experience like this. We are the type of people who usually don't complain. We just don't return. We own a small business and would be totally embarrassed if our staff provided such poor customer service. I'm not saying I wouldn't give the hotel another try but I would think long and hard about it.
- Official Description (provided by the hotel):
- The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more less
- Reservation Options:
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