My wife and I booked 2 nights here. Upon our arrival, we found the parking garage and were greeted by friendly staff. Can't recall his name, but he showed us how to get into the place. You will want a luggage cart, and maybe a bellhop. You will be guided though the casino to a set of elevators, up to the hotel, then on another set of elevators to your room. No big deal for us, but can be very confusing at first.
We found all staff very friendly and helpful. We played a few games in the casino and walked out with some winnings.
Our room was "Love Everybody" Suite. My wife was very impressed, as was myself. Jerry showed us our room, the balcony, the fireplace (electric with heat), heating/ac controls, etc. He noticed we didn't have any bath robes in the closet, and promised to get us a couple. He showed back in 5 minutes with them.
The Wi-Fi works well.
I don't want to be too negative about this place. It is still new, only operating less than a month. Some minor details do need attention:
-Our room had no bathrobes (Jerry fixed that).
-Our room had no info book.
-No paper/pen to jot down notes.
-There was no call from the front desk asking if our room was OK? Even the smaller chains do this.
-I called about room service for food. I was told there should be a card to fill out and hang on door. Nope.
-When the card was promptly brought up, the choices were very slim for breakfast.
-Bed was very hard compared to what we are used to. Others might find this Ok.
-Single cup coffee maker is average. Need to supply more coffee packets per night.
-We found food in the bar sink, and it was not clean as you would expect a stainless sink to be.
-VERY small fridge, and no microwave.
-Housekeeping needs a check list and adhere to it.
-Aught Six Grill was average.
Again.....Very nice place. I'm hoping things come up to par. This is a refreshing look to a historic, old town.Don't be afraid to give them a chance to wow you.
- Official Description (provided by the hotel):
- The only place in Deadwood to rock out and rest up -- Deadwood Mountain Grand, A Holiday Inn Resort -- is one of the area’s newest and most unique hotel properties, a resort experience that is sure to leave you longing for a return trip long after you return home. At the Deadwood Mountain Grand Hotel, Casino and Event Center, perched on a hill overlooking historic Deadwood and featuring GRAND views, the 98-room luxury hotel is a wonderful addition to the recently refurbished adjoining Homestake Mine Slime Plant, one of Deadwood’s most unique historic landmarks, now home to Deadwood’s only large-scale event center and casino. Combined, the three (hotel, event center and casino) provide a resort mix unparalleled by any other. Our three executive king rooms, along with our five king suites deliver the most breath taking views in town. Seven of these eight well-appointed rooms feature spectacular views from their private balconies, including that of Mount Moriah Cemetery (the final resting place of Wild Bill Hickok, Calamity Jane and other legends of the Wild West) and Historic Deadwood. Relax and enjoy lounging by the grand stone fireplace over two stories tall under vaulted ceilings or cozy up by the side seating fireplace both making our rustic interior. ... more less
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