This is by far the worst experience I have EVER had when staying at a motel. We had locked the deadbolt on our door for the night and my daughter had left some things she needed in the car. She tried to leave the room but the deadbolt would not budge. We tried for quite some time to open the deadbolt but it wouldn't budge. She removed the screen from the window which broke in the process and went to get help. We had attempted to call the front desk at least twenty if not more times and never got an answer. I tried calling the phone number for the hotel and never got an answer. We had to have a police officer call to see if he could help us. He had to climb through the window into the room and he attempted to open the deadbolt but could not get it to budge. He felt this was a safety/fire issue and he was able to get a number to contact the night manager or owner who had to climb through the window, remove the deadbolt with a screwdriver so we could get out. He was extremely rude to us about the incident and instead of appologizing to us for the terrible experience, he blamed us like we had done something to the deadbolt. I get home and find out they have charged $20.00 additional dollars to my credit card for the screen which I fully intend to dispute. On top of all that....the price I was quoted for the room when I had called approximately two weeks prior was not what they charged. They charged almost $20.00 over what I was quoted....For a little extra money...I recommend finding another motel that isn't so outdated and far from town and the manager isn't rude and disrespectful to clients.
- Official Description (provided by the hotel):
- The Black Hills Inn & Suites is a motel located in Deadwood, SD. For easy access to Downtown Deadwood, Casinos, Fine Dining and Historical Sites, the Deadwood Trolley offers service. The Black Hills Inn & Suites offers a Free Continental Breakfast, Complimentary WiFi with Internet access, a heated Indoor Swimming Pool and Hot Tub and a computer for Guest use. The Black Hills Inn & Suites offers clean, quiet rooms. ... more less
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- Also Known As:
- Black Hills Hotel Deadwood
- Black Hills Inn And Suites