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Linkwater Motel & Backpackers
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Reviews (94)
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All reviewsqueen charlotte driveshared facilitiesquiet locationfamily roomrooms are spaciousfriendly hostsshort drivegreat showernext morningcoat hangersswimming poola great place to staythe kitchenmotelbackpackersferrypicton
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Reviewed June 25, 2011

We stayed one night on our way to the Marlborough wine region. A lovely location. We had a one bedroom chalet. It was very clean with a well fitted kitchen.

  • Stayed: April 2011, traveled with family
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Thank MaryCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2011

This is a wonderful motel in a fantastic location. We were late arriving and despite this, we were warmly welcomed by the co-owner Pat. Without any fuss, and in a heavy shower, he helped us to our warm, comfortable room. Nothing could be improved with this motel! Pat and his wife Katerina made our stay one of the best in New Zealand, and were always on hand if we needed anything (often volunteering information initially).
They are in a perfect location if you are heading to/from the Picton ferry, and are beside the start of the marvellous Queen Charlotte Track.
Cannot be recommended highly enough!

Room Tip: Just ask!
  • Stayed: May 2011, traveled as a couple
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Thank carafw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

This motel is modern, clean and set in a beautiful location. On arrival, Katerina (the co-owner) was very friendly and pleasant.

But being visited in our room at 9pm and being shouted at by her was not an experience we had been expecting.

We had made the mistake of believing what was written on the motel's website and advertising materials...

Our mistake: we had a confirmed booking with an online booking service from 10am that morning - we assumed that would mean we would have a room. We didn't realise that a confirmed booking at this motel wasn't really confirmed, at all.
Oops: by 4pm our booking hadn't been processed. I was repeatedly told I didn't have a booking, until I pointed out the print-out on the desk with my name on it. The last available family room was double-booked. The only reason we got it is because we got there first. We hope the other family was ok.

Our mistake: We booked a family room with a bath, as well as shower - as clearly stated (still there as of today) on the motel's website. This was really important for washing our toddler, who is scared of showers and was at risk of going mouldy, after a few days with just flannels!
Oops: there isn't a single bath in the entire complex.

Our mistake: We chose the motel partly for the bath and partly for the free internet access - as confirmed by their website and the online booking system.
Oops: No longer free, as of the day of our arrival. In fact, the most expensive I have found so far in New Zealand.

Our biggest mistake: emailing the booking company (once we had paid for the internet!), through whom we had made the reservation and asking them to update the bath / internet situation in their descriptions. They emailed the owners. This is what produced the previously friendly owner in our room, at 9pm, very angry with us for "getting the motel a black mark" that it "didn't deserve".

So accepting payment for rooms with facilities you don't provide is ok?

I've just checked today and their website still clearly lists the bath and the online booking system's description (as supplied by the motel) still mentions the internet as being free - over a week after we were yelled at for daring to mention it.

We received no apology and no offer of a discount, to make up for the errors in the facility descriptions.

Instead, we were asked to leave, because we had emailed the booking company.

We explained that we would rather stay, having already paid for our room, given that both our young children were already asleep and it wasn't going to be possible to find anywhere else at that late time of night, 30 minutes from the nearest town, with an early ferry to catch the next morning. We were really shaken by the experience.

We were shocked by the way this situation was handled.

From previous, glowing reviews, it would seem that people really like this motel when things go right. But there's absolutely no excuse for getting aggressive with customers who simply hope to enjoy the facilities that are advertised.

  • Stayed: March 2011, traveled with family
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13  Thank Clare2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2011

This modern motel is in a wonderfully quiet position, with cows and mountains for neighbours, on the Queen Charlotte Drive west of Picton. Rooms are fairly standard for a middle-market New Zealand motel, and they are spotless and quiet. The new owners are extremely friendly and service-oriented, and we were made to feel very welcome when we arrived without a booking.

It is out in the wilds, so if you are looking for restaurants and pubs close by, it's not for you. But if you want peace and quiet, it's definitely your place. Every night before bed, I go for a walk (more of an amble) in the company of a cigar; one of my cigars takes about 30 minutes to smoke. I walked out of the motel on to the road outside and decided to find out how long I could walk up and down the central white line before a car moved me. I enjoyed the whole thirty minutes walking the white line - not a car in sight or earshot. Lovely!

  • Stayed: February 2011, traveled as a couple
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Thank UKPeripatetic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2011

Katerina and Pat are wonderful hosts. Always time for you, nothing is too much trouble and a wealth of knowledge of the nearby area and beyond. The units are new, spacious, clean and tidy. Free cable internet connection in the room ensures that you are not behind in anything with your laptop. The free laundry facility and garden washing line area ensures that those womenfolk who like to wash clothes daily can do so. The situation is fantastic for exploring the nearby Sounds areas. Peace, quiet and nature is what you'll get. If you can't cope with wiggley road driving or you want a lot of razzamatazz, don't go. If you want the real thing then make it your top priority. This is the best value for money you will get anywhere in New Zealand.

  • Stayed: February 2011, traveled as a couple
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Thank harryandval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moutzy, Owner at Linkwater Motel & Backpackers, responded to this reviewResponded March 10, 2011

Hi There
Thank you very much for your wonderful review on our small piece of paradise and our motel.

Both Pat and I hope that your trip ended well and that you are both in good health

Still waiting on our new curtains

We look forward to seeing you again

Cheers
Katerina & Pat

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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