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“great staff, very clean .” 5 of 5 bubbles
Review of Holiday Inn Express Brookings

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Holiday Inn Express Brookings
Ranked #5 of 9 Hotels in Brookings
Manitoba, Canada
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“great staff, very clean .”
5 of 5 bubbles Reviewed August 9, 2012

Just a great room, we were given the last room with two queens, hotel was quiet, beds comfortable, breakfast good; If in Brookings we would stay here again. walmart just across highway, applebees right next door.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank darren15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    33
    23
    7
    3
    2
See reviews for
35
8
2
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
3 of 5 bubbles Reviewed July 29, 2012

The sheets on the bed were terrible and our room never got cleaned. The air conditioning in the room was subpar too. The sheets by far were the worst thing and that should be the best. They kept coming off the corners during the night on the king bed. I believe this was primarily due to the sheets being cheap and would stick to your clothes so therefore it would pull the sheets.
One other very important note, the waterslide at the hotel has a height minimum that is strictly enforced. 48" and there is a life guide on duty that checks all the kids.
Overall the hotel is nice. The rooms are huge which is nice when you are traveling with kids.

  • Stayed July 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HollyDazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Left of Center
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 23, 2012

We stayed a few nights in Brookings & this hotel didn't disappoint. Clean, friendly staff, nice room, and the pool w/ slide was added bonus for a restless child after a long drive. It is close to interstate, but didn't hear any noise. There's an Applebees within walking distance and plenty of other GREAT local restaurants (the Pheasant, for example) that are a short drive and should be supported.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travel76bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humboldt, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 23, 2012

I booked this motel as part of a mini vacation for my little family. I choose this one over others in the area because of the water slide. I paid more for this room than i could have paid at a different motel. Looks like fun right? yeah it is for those people that allowed on it! you have to be 48" tall to ride on it and parents aren't even allowed to take their shorter kids on this slide. Wish they would have posted this on the website! They have "lifeguards" in the pool area...reading books and texting...nice. My kids were very sad that they had to stare at a water-slide they couldn't go down. Ruined our stay! Oh P.S. left my number for the manager so I could express my concerns. No call back, figures.

Room Tip: pick a different hotel if you have kids under 48"!
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank crystal t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Brookings, responded to this review, August 13, 2012
Dear crystal t,

Thank you for writing us a review. I appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced. I'd like to get additional detail about your experience so I have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, South Dakota, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed July 19, 2012

I made reservation 5/21 for 2 rooms the weekend of the Brookings Arts Festival July 14th and 15th. Luckily I wanted to find out if either room had a mini fridge and called on July 12th. Thank goodness I did because they switched reservation systems and had lost our reservations! Luckily they did find rooms for us but not near each other. The room my parents stayed in was a queen bed with a pull out couch. The pull out couch had popcorn under the cushions and down the sides. The air conditioner did not work well and after a poor night of sleeping we requested a new room for them the next morning. They did move them to a room but it was on the 2nd floor. My parents are older and the stairs were difficult. We had a room poolside which had 2 full size beds. On the ceiling where you go out to the pool there was mold on the ceiling. There was very little insulation in the door or window and you could hear every little sound all night. We will not stay at this hotel again. I would rather drive 60 miles back to Sioux Falls each night than go through this again.

Room Tip: Go to a different hotel!
See more room tips
  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sheryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Express Brookings, responded to this review, August 5, 2012
Dear Sheryl A,

Thank you for taking the time to leave a review of our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 14, 2012

We stayed here as an overnight stop on a multiweek "Laura Ingalls Wilder" vacation. This hotel was the nicest of all that we had stayed at on our trip. The hotel looked new and was very clean and bright. The room was large which was perfect for our large family. The staff was one of the friendliest that we had encountered on our trip doing everything they could to welcome us, serve us, etc. while we were there. For example, while getting quarters to use the laundry facilities, I thanked the gentleman who helped me and he said, "Thank you for choosing to stay with us."

The pool are is small, but really it's size is comparable to most hotels we stayed at on our trip, but the bonus was the water slide (the original reason why I booked this hotel) and kiddie pool. We are usually very nervous with our youngest daughter in the pool area, but this hotel had a pool just right for her and she loved it. Our daughters enjoyed the slide as well. It was perfect for our 7 year old who had never ridden a big water slide so it was just right to help get her initiated! I wouldn't stay at this hotel just to ride on the slide, but it was a nice treat.

Breakfast was the best we've had on our trip as well. The fresh pancakes were a nice change after many places offering the standard belgium waffles. They had omelets which were very good and crispy bacon which I didn't think was possible to offer in quantities required for a "free" hotel breakfast.

We would without a doubt stay at this hotel again.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mickiraye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luverne, Minnesota
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 30, 2012

Paid $115 for a midweek stay and the hotel left a lot to be desired. We stayed there for the water park, it is a 3 1/2 foot hole with a slide. The room has no microwave or fridge and is a very small room. The staff was helpful and the place was clean but very small for a family. The beds were very comfortable for me and the TV is upgraded to a flatscreen. The wifi is fast too! The breakfast was horrible, but most are. The cleaning crew the next morning started pounding on my door at 8am

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JackC48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Brookings, responded to this review, July 10, 2012
Dear JackC48,

Thank you for posting a review of our property. We are happy to hear that our staff was helpful during your stay and glad that you liked the cleanliness of our hotel. We are sorry the overall experience you had was less than satisfactory. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brookings

Property: Holiday Inn Express Brookings
Address: 3020 Lefevre Dr, Brookings, SD 57006-4700
Phone Number:
Location: United States > South Dakota > Brookings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Brookings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brookings 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Come enjoy the beautiful Brookings Holiday Inn Express Hotel & Suites located right off Interstate 29 at exit 132. Brookings, SD offers a small town environment with a big city feel. Brookings is home to South Dakota State University, Daktronics, 3M, Larson Mfg and Rainbow Play Systems. While in the area visit these local attractions: Swiftel Center, Larson Ice Center, McCrory Gardens, S.D. Art Museum, State Agricultural Heritage Museum and Laura Ingalls Wilder home- 1 hour from Brookings. After a long day of traveling let us find the perfect room for you. Whether you are looking for a standard room, a whirlpool suite or a business room featuring an over-sized desk, free high-speed Internet and a king size bed, let our friendly and professional staff assist you in finding a clean and comfortable room that will best suit you and your family. Enjoy your favorite television programs on our new 32' LCD televisions with cable HD channels. Relax in our indoor pool and whirlpool or slide down our 137' water slide, or reserve one of our whirlpool rooms for that special occasion. Our water slide is only open Friday evenings, Saturdays and Sundays. ... more   less 
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Also Known As:
Holiday Inn Express Brookings Hotel Brookings
Brookings Holiday Inn
Holiday Inn Brookings

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