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“Disappointed”

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Hampton Inn & Suites Brookings
Ranked #1 of 9 Hotels in Brookings
Certificate of Excellence
1 review
“Disappointed”
Reviewed July 12, 2012

To pay $125 a night one would expect a fridge and microwave in their room. Instead had to refrigerate my sons medicine in the staff fridge... Greatly disappointed. I anticipated a great stay based upon my other stays at various Hamptons. Moreover, the pool was extremely small.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coralett13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn & Suites Brookings, responded to this review, July 16, 2012
Dear Coralette13,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel and its team for your stay.

I understand the frustration that not all of our guest rooms have microwaves and refrigerators. We do try to let people know that only our suites have those amenities, but I am very sorry that you were expecting one. I hope that everything else with your stay was excellent and that we have the chance to serve your needs again should you travel to Brookings. Thank you again for your comments.

Dex Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
    227
    95
    18
    3
    1
See reviews for
140
56
23
102
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
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  • Any
English first
Rochester, MN
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 24, 2012

Stayed here while touring the college, room felt new and was clean, very quite stay, did not use pool or other ammenities. 1 mile away from SDSU. Provides free Breakfast which was very good, the ommletes were excellent. Hard boiled eggs, bacon, sausage, bagels, waffles, oatmeal, cold cerael ext.. also offered. Nice stay...

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tslammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD
Level Contributor
157 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 14, 2012

As a couple that stays in hotels 80-90 nights a year on business and pleasure, we get the chance to stay in a lot of different hotels. Truly, this is one of the best. We stayed here on a weekend night and have stayed at this hotel 3 or 4 other times. This is our 1st choice of hotels in Brookings and is a lovely hotel with a most professional and friendly staff. Our room was a King suite with plenty of room, scrupulously clean, a very comfortable bed, and plenty of linens. The hotel was completely sold out for the night but we had no problems with noise or anything else. The internet worked great. There is a fitness room and swimming pool, but we did not use them. In the morning, we had a great breakfast with many options including egg omelets, breakfast sausage, waffles, and more.
We will stay here again and recommend it to others. Once again, great job Hampton Inn and Staff!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelmomma78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valparaiso, Indiana
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 28, 2012

I had a recent stay in Brookings and needed late checkout. This Hampton was very flexible and lived up to all of the expected Hampton Inn standards!

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TT_Traveler79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 12, 2012

Seldom do I take the time to write a letter to a hotel's management to commend their hotel, employee service and overall satisfaction with a hotel. This was one of them. I've stayed here twice on business. Both times the employees were exceptionally helpful, courteous and go beyond customer service. If you're in Brookings, stay here. Great location, great employees, cool fitness center and overall great score.

Stayed April 2012, traveled on business
Helpful?
Thank Teebox6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 14, 2012

We were there for three nights to see 2 SDSU Men's Basketball games. Our stay was
wonderful. We were treated with kindness and respect. The breakfast was delicious.
We will return next year when we come to games. Thank you very much! We wukk
recommend the Hampton to our friends.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with cheaprooms.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
100 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 26, 2012

I stayed there one night passing through South Dakota and got the suite for a change. It looks as if the hotel is new or recently remodeled.It is very clean,modern and has a very friendly staff. It if are looking for one of the better hotels in Brookings I would definatly reccomend this hotel.The only bad thing I can say is that even the the hot breakfast is "alright", it really isn't anything special either.Another very nice thing about the hotel is that it is right next to Applebees and and has a "full" gym unlike most other hotels that advertise its gyms as a anemity.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MandySSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Brookings

Property: Hampton Inn & Suites Brookings
Address: 3017 Lefevre Dr, Brookings, SD 57006-4712
Phone Number:
Location: United States > South Dakota > Brookings
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Brookings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Brookings 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Hampton Inn And Suites Brookings
Hampton Inn & Suites Brookings Hotel Brookings

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