My husband and I stayed at this hotel while on our way to our home in Southern Florida. We enjoy Intercontinental Hotels in other places but found this property and it's management to be inferior and rude when confronted with two different issues.
We were watching TV at around 10PM when a couple entered our room with a room key. We were shocked, needless to say, as were they. We called the main desk and they matter of factly said, "I guess we gave them a room we shouldn't have." We felt this was not an appropriate response. Perhaps, "We're sorry" would have satisfied us.
At around 11:30PM a family group of about 10 people were given the room next to us and another room across the hall from us. They chose to congregate in the hall for at least 90 minutes going back and forth and slamming doors. May I add, when we check into any hotel, we always specify a "quiet room, away from the elevator and housekeeping closet." We called the main desk and told them how noisy it was and to please have their security ask these people to stay in their rooms and have consideration for other guests who were trying to sleep. No security ever came so we called the desk again to no avail.
When we checked out, we were given $10.00 off our bill which us not compensation for what we endured. Where is the claim of "satisfying the guest?" The manager would not speak to us and we were told he was "not on the premises."
When we got to our home, we emailed Holiday Inn Express and told them of our stay. We received no satisfaction and no further compensation. We travel frequently and will NEVER stay at another INTERCONTINENTAL owned property. Travelers beware.
- Official Description (provided by the hotel):
- Welcome to the newly opened Holiday Inn Express Hotel & Suites of Walterboro, SC. We are conveniently located at the junction of Interstate-95 and SC Highway 63 (Exit 53). We are only 45 minutes away from Charleston, SC, one hour from Savannah, GA and just ninety minutes from Columbia SC. Our state of the art three-story hotel, offers luxurious accommodations designed with you in mind. We feature facilities that meet the needs of the leisure, corporate or group traveler. Our hotel provides 81 well-appointed, spacious guestrooms, 16 of which are suites. We offer the complimentary new Express Start Breakfast featuring our world famous cinnamon rolls and SMART Roast Coffee. While you re here, enjoy our unique Simply SMART Bath Experience . Our guest rooms offer free high-speed Internet access, in-room voicemail, wake-up service and more! For recreational activities, we have a state of the art fitness center and a 24-hour business center. Other business services are available at the front desk. We are home to Asten Johnson, University of South Carolina Salkehatchie, South Carolina Artisans Center, Tuskegee Airmen Monument, among other companies. ... more less
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- Also Known As:
- Holiday Inn Express Walterboro Hotel Walterboro
- Holiday Inn Walterboro