As other reviews have said, it is rather neat to see the only tea plantation in the US (or North America, for that matter). The grounds are attractive, with live oaks dripping spanish moss, huge rockers, well-placed benches. The tea fields themselves look like large bushes that have been meticulously trimmed. The trolley has a pre-recorded tour that you drive along slowly to, with the trolley driver adding a few small details as well. It lasts probably 20 minutes and costs $10 per person. It wasn't exorbitant, but you really just go out, drive in a circle thru a couple of fields and come back.
The factory tour is free, again prerecorded narrative on flat screens this time. It runs beside the factory floor, and is pretty informative. Neat to see how incredibly clean the factory floor is.
The gift shop has free samples of the iced teas they are featuring that day. They have loose and packed teas, adorable tea pots, infusers, etc. They also have a DVD by Bigelow (with whom they partner) about tea and its history.
Your purchases are handed to you in a very attractive reusable tote bag with the tea logo on it. Very cute!
The prices for the tea were not super-inflated, surprisingly. I loved the Breakfast tea! If you get hooked on the American Classic, it is available in local grocery stores as well!
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