We checked in March23-25th. My mother reserved the room with her travel points she receives from staying at these hotels so frequently with her job. She was told by the staff the week before our arrival that this room would be oceanfront, it was not. I could understand if the hotel was full & there were a lot of paying customers, this was not the case. The weather was cold & rainy, the hotel probably wasn't half full. Also, fifteen minutes after checking into our room our bathroom light stops working. Maintenance man fixes it, within the hour the light will not turn back on. We waited twenty minutes & decided to go to the desk. I told the guy working that we still did not have light & I just wanted a shower after driving 5 hours to get here. He rudely told me that the maintenance man was probably waiting upstairs for me, never offered to switch our room. Bathroom sink had not been properly cleaned. My mother is a platinum member of this hotel & we have always enjoyed staying at them. The manager told her we could get our things & check out if we weren't satisfied. Lack of consideration is the reason she now takes her business elsewhere.
- Official Description (provided by the hotel):
- The Holiday Inn Oceanfront at Surfside Beach is located just minutes south of Myrtle Beach, SC and minutes from the many Myrtle Beach attractions, including Myrtle Beach Boardwalk, Broadway at the Beach, Family Kingdom Amusement Park, and much more. Situated on Surfside Beach, walk out the door of our hotel to the beautiful beaches of the Atlantic Ocean. Our Surfside Beach hotel offers the comforts of home including spacious guestrooms, complimentary wireless internet access, on-site fitness center, business center, and outdoor pool and whirlpool overlooking the ocean. For your dining pleasure, our Shoreline Restaurant and Tiki Hut Lounge offer a variety of food and beverage. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Oceanfront At Surfside Beach Hotel Surfside Beach
- Holiday Inn Surfside Beach
- Surfside Beach Holiday Inn