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“Customer Satisfaction”

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Surfside Beach Oceanfront Hotel
Ranked #1 of 5 Hotels in Surfside Beach
Certificate of Excellence
Jonesville, North Carolina, United States
Level 1 Contributor
3 reviews
“Customer Satisfaction”
Reviewed March 7, 2012

All the staff at Surfside is so friendly and accommodating, especially the manager. Every one we passed smiled and said, "Hello." When I decided to switch to a room with a balcony, the manager got right on it. I couldn't have enjoyed my visit any more! Thank you for a memorable 2nd honeymoon!

Room Tip: Be sure to ask for a room with a balcony. The higher floors have the best views.
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank Sheree' M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, March 18, 2012
Thank you so much for the kind words. We are very fortunate to have Joel and Bill here at the Surfside Beach Resort. They both make it great to come to work everyday. We hope you will bring your friends back with you the next time you visit us as we are always working to expand our Surfside Beach Resort family. The beautiful beach and the convenient shopping and dining makes us the perfect vacation spot. We look forward to seeing you again very soon.
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1,538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
Mt. Holly
1 review
Reviewed March 5, 2012

Our stay at Surfside Beach Resort was pleasent and very rewarding because of Joel`s staff especially desk clerk Bill in accomadating my wifes handicap needs. Everything was in our room upon our arrival that my wife had requested over the phone. Joel is a heck of a nice fellow and we will be seeing you real soon! Thank You Very Much, Perry and Brenda Bass

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, April 13, 2012
We are always here to serve you at the Surfside Beach Resort. We know our guests have many different and sometimes special needs. We work very hard to make sure we can accommodate those needs to make every stay a comfortable as well as a memorable one. We look forward to having you return to the Surfside Beach Resort very soon. We know your next visit will be just as special as the last. See you soon!
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wilmington
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 28, 2012

I just returned from staying at the Surfside Beach Resort (formerly the Days Inn Surfside Beach Resort) in Surfside Beach, SC. I am so glad to see the property re-opened and renovated. We have been staying here for 15+ years and the property looks great. The Management and Staff go out of their way to make our stay very enjoyable. The newly renovated rooms and lobby area looks great and the property is so convient to everything. The beach looks much wider than years past and walking out on the pier is always fun.
Can't wait to return.

Room Tip: Ask for the higher floors on the east side of the building to get a great view of the ocean.
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  • Stayed February 2012, traveled with friends
    • Value
    • Location
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Helpful?
2 Thank worldtraveler1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, February 29, 2012
We are pleased that you enjoyed your stay at the Surfside Beach Resort . It is our goal to make every stay better than the one before. We have worked very hard and made many new improvements to the property in the last year. We are also constantly working with the staff to improve their service to our guests. Thanks for staying with us here at the Surfside Beach Resort and we hope to see you again soon with all of your friends in tow!
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North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2012

I have to say that Surfside Beach Resort is a GREAT place to stay. Clean, comfortable rooms but reasonable prices. The staff is friendly and it's in a perfect location with everything you need within walking distance. I won't stay anywhere else!

  • Stayed February 2012, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorthCarolinaKokanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, February 29, 2012
Thanks for taking the time to tell us about your stay at our wonderful little spot on the Grand Strand. We are thrilled to have you as a member if our family. The Surfside Beach Resort is the perfect compliment to the neighborhood here in Surfside Beach. We are right on the beach and surrounded by local businesses that make the vacation experience both unique and convenient. We have shopping, dining, fishing, and all the activities of the beach within steps of our front door. We hope you will spread the word and let us be of service to all of your friends and family. Come back to see us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Tennessee
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2012

My husband , sister, and I stayed there last week, The room's were very clean, the staff very knowledgeable, and the desk clerk Bill was so polite and helpful to us. Made us feel like he had known us for years! Keep up the good work!

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
5 Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Public Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, February 10, 2012
We are pleased that you had such a nice time here at the Surfside Beach Resort. We have a great staff as you found out and they are constantly working to improve their skills to make the guest experience even better. Our number one goal is service. We will stop at nothing to be the very best at what we do. Please come back soon and bring your friends with you. Let them find out about our great little part of the Grand Strand for themselves.
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Myrtle Beach, South Carolina
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 10, 2011

You cannot beat the location of this hotel--just steps from the beach in an area which is heavily residential, although there were a couple of bars/restaurants nearby.

I found the place very comfortable--not fancy or posh, but comfortable. Having a good sized refrigerator and a microwave would make it very handy for a family. I never used the microwave, but did find the refrigerator useful. The beds were comfortable, The room was clean. The staff I dealt with from cleaning personel to reception were all polite, friendly and helpful. If you want a 5 star experience, this is not for you. But if you want a comfortable hotel on the beach in a great location, you might consider this hotel. I could quibble about a few things such as a lamp that I never quite mastered the controls on. I think someone said the elevator was slow.. ah, you are on vacation. there is no need to rush. Now I was there in November, so didn't have the sliding doors open. I can't say that there was any problem with noise.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank JustClio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, August 10, 2012
Thank you for staying with us. We are glad you enjoyed your stay. Although we are not a 5 star property we try to treat everyone as though they are staying in one. We appreciate your comments and look forward to your next stay with us.
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Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 15, 2011

My wife and i were at your hotel for our 16th wedding anniversary, we had stayed at your hotel back when it was the Day's Inn and thought it was very nice at that time, upon our arrival this time we seen that the name had changed to the Surfside Beach resort and it had been remodeled.
We were greated at the front desk by Ken and Kacie both were very nice and had us checked in in few short minutes, upon going into our room the temp was perfect and the room was wonderful, very nice view.

I wanted to take my wife someplace very special for our anniversary so i went to the front desk and Ken gave me a list of nice places to chose from and the evening turned out very nice, Thanks to Ken.
Several times during oyr ten day stay we ended up at the front desk asking for advise for places to go and things to do, Nikki and Kacie were very helpful in locating places for us to visit.

Both my self and my wife felt like we were part of the front desk family and we have nothing but prase for the front desk staff, we were so pleased by how we were treated that i ask to speak to the GM of the Hotel and advised him as well.
A few days in to our stay while going down to the beach we seen a gentlemen in the hallway that seemed to be following a maid in her daily route, as we walked past he ask how we were enjoying our stay, he was with the group that rates hotels, he was a most pleasant person and he was advised as well as to our stay.

This is the ONLY HOTEL that we will ever stay in while in Myrtle Beach, the hotel apears to have hand picked the front desk staff from the very best, when you walk into a hotel and you are addressed by your first name and ask how your day was and if there is anything that they can do to make your stay better and more enjoyble, well i think that says it all.
Ken was wonderful as well as Kacie, Nikki, Jessi, and Bill, you are truly what the hotels need to make it today.

We have told quite a few people since we have been home several have trips planed for that area and will be staying with you all as well.

In closing THANK YOU for making our 16th Wedding Anniversary as special as it was and we very much look forward to comming back and seeing all of you.

Room Tip: The 6th floor room has a perfect view on the odd number side
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBRManager, Guest Relations Manager at Surfside Beach Oceanfront Hotel, responded to this review, October 26, 2011
Thank you for your kind words of praise for the staff and the facility here at the Surfside Beach Resort. We have assembled a wonderful staff and it shows. They work very hard to make every guest experience both positive and enjoyable. We are constantly working to improve the Resort so that each visit will be a new experience. It is great to know that you had such a good time during your stay here and that we were able to direct you to some of the other fine establishments that make up the total package that is the Grand Strand!

We look forward to having you return to stay with us again in the near future and we will be ready with more smiling faces and beautiful places when you do!
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Additional Information about Surfside Beach Oceanfront Hotel

Property: Surfside Beach Oceanfront Hotel
Address: 15 S Ocean Blvd, Surfside Beach, SC 29575-3633
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Surfside Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Surfside Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Surfside Beach Oceanfront Hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
Surfside Beach Resort is ideally situated in the center of Surfside Beach, South Carolina, and overlooks the beautiful Atlantic Ocean with 161 tastefully decorated ocean view rooms. All rooms were recently renovated in 2011. ... more   less 
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Also Known As:
Surfside Beach Hotel Surfside Beach
Days Inn Surfside Beach
Days Hotel Surfside Beach
Surfside Beach Days Inn

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