My family stayed here for 6 nights while visiting family in the area. We enjoyed our stay and would return again. We also stayed here the last trip to SC five years ago.
The thing that stands out the most to me is the staff. These are the friendliest, most welcoming people I have encountered at a hotel. They were especially kind to my daughters and always asked about them. The girls liked going to get their tea and hot chocolate so they can chit chat with the staff on the way. Not one time did we see an employee without a smile or a warm greeting. South Carolina is home for me and they made us feel like we were at home.
I especially wanted to highlight excellent service we received from Jatika at the front desk. She assisted me with adjusting my rate to the proper military fare in the middle of our stay. The rate had gone down a couple of days after we checked in and she adjusted it, without a problem, as soon as I inquired about it. She really didn't have to do that as I obviously agreed to the rate I booked. It was much appreciated and I handed out my first Trip Advisor Excellence pin. I hope she wears it proudly.
I want to emphasize that it is much more than the rate adjustment that made us happy. I can't say enough about the staff and their friendliness. Every single person was kind, professional, and eager to please.
There a couple of negatives that prevented me from giving 5 stars. The first is that the hotel is starting to show signs of wear and age. A renovation would be in order and make this hotel a more attractive option. This is especially important due to the newer hotels right down the street and the one currently being built. The entire place was very clean and I felt very comfortable there, I just think it needs to be updated.
The other concern had to do with the housekeeping. May be a minor concern to some, but bothered me on one day in particular. We have a 3 hour time difference where we live vs South Carolina so my children sleep a little later. I had them up and getting ready a little after 10am when we got a slip under the door that the room wouldn't be serviced that day because of the DO NOT DISTURB sign. I think that 1023, to be exact, is too early for a cut off on service. I asked the particular lady about getting towels for the evening/next morning and she was very nice about it. However, when she gave me the towels and said it was because she was a nice person. That was odd because it was still early and I didn't think it was too much to expect to have clean towels for the next morning since she wasn't going to service the room. I want to be fair and point out that other days we didn't have this issue. One other morning I told a different lady not to worry about service because the room was still decent. I would just ask that they not cut off service so early if you miss the first pass.
The hotel is located in a prime location as it relates to many eating establishments. There is a Waffle House right next door along with a Hibachi buffet. There is a Starbucks not too far down along with a myriad of additional options. Especially convenient is the WalMart Super Center across the street. Shaw AFB is maybe 10 minutes west and it took me about 40 minutes to drive from and then back to the Columbia Metropolitan Airport. The Sumter Mall is 5 minutes east of the hotel.
Thank you to the entire staff for making our stay enjoyable and comfortable. We felt like a member of their family. The girls really appreciate the little bags of goodies you gave them. How thoughtful!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Travelocity and Priceline so you can book your Hampton Inn Sumter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Sumter Hotel Sumter
- Sumter Hampton Inn