We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Welcoming Staff” 4 of 5 bubbles
Review of Hampton Inn Sumter

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hampton Inn Sumter
Ranked #2 of 19 Hotels in Sumter
Certificate of Excellence
Bellevue, Nebraska
Level Contributor
54 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Welcoming Staff”
4 of 5 bubbles Reviewed March 23, 2014

My family stayed here for 6 nights while visiting family in the area. We enjoyed our stay and would return again. We also stayed here the last trip to SC five years ago.

The thing that stands out the most to me is the staff. These are the friendliest, most welcoming people I have encountered at a hotel. They were especially kind to my daughters and always asked about them. The girls liked going to get their tea and hot chocolate so they can chit chat with the staff on the way. Not one time did we see an employee without a smile or a warm greeting. South Carolina is home for me and they made us feel like we were at home.

I especially wanted to highlight excellent service we received from Jatika at the front desk. She assisted me with adjusting my rate to the proper military fare in the middle of our stay. The rate had gone down a couple of days after we checked in and she adjusted it, without a problem, as soon as I inquired about it. She really didn't have to do that as I obviously agreed to the rate I booked. It was much appreciated and I handed out my first Trip Advisor Excellence pin. I hope she wears it proudly.

I want to emphasize that it is much more than the rate adjustment that made us happy. I can't say enough about the staff and their friendliness. Every single person was kind, professional, and eager to please.

There a couple of negatives that prevented me from giving 5 stars. The first is that the hotel is starting to show signs of wear and age. A renovation would be in order and make this hotel a more attractive option. This is especially important due to the newer hotels right down the street and the one currently being built. The entire place was very clean and I felt very comfortable there, I just think it needs to be updated.

The other concern had to do with the housekeeping. May be a minor concern to some, but bothered me on one day in particular. We have a 3 hour time difference where we live vs South Carolina so my children sleep a little later. I had them up and getting ready a little after 10am when we got a slip under the door that the room wouldn't be serviced that day because of the DO NOT DISTURB sign. I think that 1023, to be exact, is too early for a cut off on service. I asked the particular lady about getting towels for the evening/next morning and she was very nice about it. However, when she gave me the towels and said it was because she was a nice person. That was odd because it was still early and I didn't think it was too much to expect to have clean towels for the next morning since she wasn't going to service the room. I want to be fair and point out that other days we didn't have this issue. One other morning I told a different lady not to worry about service because the room was still decent. I would just ask that they not cut off service so early if you miss the first pass.

The hotel is located in a prime location as it relates to many eating establishments. There is a Waffle House right next door along with a Hibachi buffet. There is a Starbucks not too far down along with a myriad of additional options. Especially convenient is the WalMart Super Center across the street. Shaw AFB is maybe 10 minutes west and it took me about 40 minutes to drive from and then back to the Columbia Metropolitan Airport. The Sumter Mall is 5 minutes east of the hotel.

Thank you to the entire staff for making our stay enjoyable and comfortable. We felt like a member of their family. The girls really appreciate the little bags of goodies you gave them. How thoughtful!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YNOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

325 reviews from our community

Traveler rating
    162
    74
    48
    28
    13
See reviews for
100
56
25
121
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Swedish first
  • Any
English first
1 review
4 of 5 bubbles Reviewed March 6, 2014

Beds were extremely comfortable and fresh. I will plan to stay again. My TV went out and remained out for two days because of Direct TV. Staff however was responsive but unable to do anything about the problem.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank 15ednaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

During regular visits to the Sumter/Shaw AFB area, I stay at this Hampton Inn. It meets all that you would expect of this brand and more. The more is the friendliness and customer care that Debra and her staff exhibit to their guests. Case in point was the recent ice storm in that part of the state that caused the hotel to lose power for app 16 hours. Debra stayed the night to assure things were as best they could be. When we awoke the next morning morning still with no power,we discovered Debra had traveled to other nearby hotels to get hot coffee for our lobby. She had also laid out peanut butter and bread for sandwiches. As the morning wore on, her staff assisted guests in scraping ice off of their cars.This was a once a decade event and her care and staff training came to the fore. In tough times you discover who the standouts are , and the staff at the Hampton Inn Sumter are true standouts.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 14, 2014

It has been a long time since I have stayed at a hotel that actively engaged its guests (not just me) to the extent that management did at this Hampton Inn. They asked about our comfort, was everything ok, was there anything that we needed. The rooms and common areas were very well maintained. The front desk staff was very positive, professional, and responsive. I will stay here again and I highly recommend it to anyone traveling to Sumter.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MassachusettsTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

Certainly most hotels are located near places of businesses, but I never been in one that is the epitome of being in the heart of just about every place you would desire to go. I've been in newly renovated properties but this hotel was exceptionally clean and cozy..The staff was great as well.. a really good experience

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Bernard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gastonia, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 10, 2014

The stay at this hotel was great because of the GREAT customer service! The ladies who work the front desk are helpful, kind, and fun! They go out of their way to make sure you are happy and comfortable.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Ebits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannover, Germany
1 review
4 of 5 bubbles Reviewed February 6, 2014

Staff is very nice and although it is not a top notch hotel ( also do not pay a top notch price ) it is quiet, clean, confortable and has all you need for a business trip to relax. Never used the swimming pool but it looks good for a hot summer day after work. Located a bit away from the Center of town but has walmart, a lot of restaurants and cinema very close

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Tiago Martins B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sumter hotels
0.3 mi away
Holiday Inn Express - Sumter
0.7 mi away
SpringHill Suites Sumter
0.3 mi away
Comfort Suites
Comfort Suites
#7 of 19 in Sumter
3.5 of 5 bubbles 64 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Country Inn & Suites By Carlson, Sumter
0.1 mi away
Quality Inn
Quality Inn
#9 of 19 in Sumter
3.5 of 5 bubbles 75 reviews
0.4 mi away
Candlewood Suites Sumter
Show Prices
Show Prices
Show Prices

Been to Hampton Inn Sumter? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Sumter

Property: Hampton Inn Sumter
Address: 1370 Broad St, Sumter, SC 29150-1984
Phone Number:
Location: United States > South Carolina > Sumter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in Sumter
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Sumter 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Travelocity and Priceline so you can book your Hampton Inn Sumter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Sumter Hotel Sumter
Sumter Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing