The bagel recipe is the only thing that makes this place an ok choice. But you have to go on the right day because sometimes they are burnt, sometimes doughy, sometimes good. For that reason and because i watched the older female manager drop a knife ON THE FLOOR and pick it up, wipe it on her apron and cut a bagel with it- eat here with caution. And don't bother being healthy and getting vegetables on your bagel because they will probably be slimy. The teenagers and even the manager lady are constantly on their phones talking and playing- not paying attention to me when I am standing waiting for service. When they do talk to you, it is not friendly at all. In fact the older manager lady even accused me of lying when I came for a coffee refill that I had not paid for the coffee! The only person who has ever been nice to me is the blonde girl at the counter and a younger fit white guy. There is more times than not only the one blonde girl there by herself with customers waiting, another employee or two wouldnt hurt. I work across the street and it is convenient for me to go there and the bagels are so good that you almost forget the rest of it. But my patience and the patience of many of my friends and coworkers is wearing thin. panera has coffee just as early and they are just a few more blocks away.