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“Clean Hotel with good Service”

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Comfort Suites At WestGate Mall
Ranked #4 of 29 Hotels in Spartanburg
Certificate of Excellence
Reviewed March 24, 2013

I visited this place now the 3rd time in the past 6 months. It is nice and clean, the rooms are spacious, but nothing spectacular. Just the weekends are most of the times really crowded and without earplugs it will be hard getting some sleep. Arround the hotel, there are a lots of restaurants and supermarkets.
Had not the chance to check out the pool area, because it has been closed during winter.

I would rate this hotel as good, but could not select that!

  • Stayed: March 2013, traveled on business
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Thank Mahi2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded April 17, 2013

Greetings Mahi2012! Thank you so much for taking the time to review our hotel. We are glad that you have stayed with us 3 times so far and hope that we can take care of you on any future trips! We do try our best to accommodate all needs of our guests and if there's anything better we can do on your next visit to make it more pleasurable, just let us know! Safe travels to you and thank you again!

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212 - 218 of 277 reviews

Reviewed January 24, 2013

I chose this hotel based on prior TripAdvisor Reviews and couldn’t be happier! We had our company sales meeting in Spartanburg and utilized the Comfort Suites for our rooms for our attendants. I worked closely with Derrick the Sales Manager and everything went so smoothly from beginning to end! The check-in was great and both Britney and Constance were so pleasant to work with at the desk. The suites were so nice and spacious…. They all had fridges and microwaves and sofas. Everyone in the group thanked me for picking such a great hotel, so it made me look great as well! The breakfast was so good and had everything we wanted! The waffles were great and they had both regular and strawberry flavored waffles. Mildred worked during breakfast each day and she was such a delight! I would highly recommend this hotel to anyone else looking and will definitely keep coming back upon my next business trip! Kudos Comfort Suites!!

Room Tip: It seems everyone had a great room, so any room should suit your needs!
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  • Stayed: January 2013, traveled on business
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Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded February 27, 2013

Dear Daniel828, Thank you so much for taking the time to leave us feedback! We also thank you for selecting our hotel to host your meeting!! It means a lot to us that you had such a great experience, as this is our goal for all of our guests and we are here for "Your Suite Success"! We hope to take care of you and your guests again in the near future!
Sincerely, Derrick

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Reviewed January 23, 2013

I’ve reviewed this hotel before but it has been a while. Brittney at front desk was great! She explained their incidental hold on a second credit card (needed when booked online if you don’t have card available at check in for them to swipe). They basically only authorize the card for a few cents versus other hotels holding $40 or $50 per night. They held $.09 cent on my card. They have a nice gym, rooms are modern, and serve free food / snacks in the evening. Bed sleeps great, shower was great and location has tons of restaurants nearby including the mall food court directly across the street. Olive Garden is where I got take this night and was less than a mile from the hotel. I will continue staying here when business brings me this way.

Room Tip: King was nice.
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  • Stayed: January 2013, traveled on business
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Thank TravisTompkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded February 5, 2013

Greetings Travis and thank you for your return to Comfort Suites @ Westgate Mall! We are so glad you chose to stay with us again and put your faith in us! We appreciate the time you took to leave us a review and are very pleased that everything went so well with your stay. You are welcome back anytime you are in Spartanburg!

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Reviewed January 1, 2013

Really enjoyed our stay here on our way from Great Smokey Mountains through to Orlando,easy to find just of the I-26 but not backing on to it so no traffic noise.
Breakfast was fine we went in early,went back to room to pack then when leaving grabbed one of the breakfast to go bags.
Reception staff nice and friendly and whole place was very clean and tidy.

  • Stayed: October 2012, traveled with family
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Thank aussiebill42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded January 8, 2013

Hello aussiebill42! We're so happy that you stopped by here on your tour! We appreciate your fine comments and are very glad that we were part of your vacation and met all your needs! If you ever find yourself back in the area, we invite you to return!
Happy Travels!
Derrick Norris, Director of Sales

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Reviewed December 26, 2012

We relied on Trip Advisor yet again, and it came through with a great recommendation. This place was relatively easy to find -not far off I26. The clerk wasn't all that pleasant, but we scored a great rate with military discount ($77 for a Saturday night). The room was exceptionally clean with a very comfortable king bed. There was also a small couch and a comfy chair.
The bathroom was good, with a good sized tub - and excellent water flow from the shower. Two things that usually rate a hotel well (in my opinion), are the shower (water flow, heat, cleanliness) and the towels - they were thick and a good size.
The breakfast was ok - at least with a hot option (eggs and sausage).
The foyer and eating area is also tastefully decorated.
One thing I noticed in the information was the free manager's drinks )beer and wine) Mon-Thur for an hour or so - what a great idea and a shame I missed it !
One minor gripe - the exterior building lights are too bright and shine through the curtains - turn em down !!!
Overall, a great stay and I wish there were others at this quality and price around the country.

  • Stayed: December 2012, traveled as a couple
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Thank Gmac_1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded January 8, 2013

Greetings Gmac_1961! Thank you so much for your comments and for staying with us while you were in town over the holidays! We appreciate all your feedback and suggestions and will work harder to improve everything for all our future guests, as well as you if you'll be returning to Spartanburg! Many thanks!
Regards,
Derrick Norris, Director of Sales

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Reviewed December 10, 2012

Stayed here for business. For a hotel of this class, it was clean, quiet and comfortable. It is directly across from a shopping area and restaurants are nearby. Complimentary breakfast was basic/adequate. Only negative would be if you are coming off of westbound 26, it is a challenge to get to - especially in rush hour traffic. Otherwise, a good value.

Stayed: October 2012, traveled on business
Thank Happy2Travel_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded January 5, 2013

Greetings!! We're so glad you stayed with us while you were in Spartanburg on business! I hope you found our new "Recharge Device" on the desk useful for all your business and recharging needs! Hopefully next time you come, the traffic will be a little less hectic for you. Thank you for taking the time to leave your feedback and we hope to serve you again in the future!
Regards,
Derrick Norris, Director of Sales

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Reviewed November 23, 2012

Having a student at SMC, the Holiday Inn Express had been the recommended accommodation in the past but recently that recommendation changed to the Comfort Suites. I was very pleased with the change. The staff was friendly and the hotel and room was quiet, clean and comfortable. the location was in perfect proximity to the college. I stayed two nights and the breakfast was the same both mornings so it would have been nice to have had a little variety such a bacon one morning instead of sausage both mornings but that was a minor detail. I will stay here again.

  • Stayed: November 2012, traveled with family
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Thank Sistahchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSC333, Director of Sales at Comfort Suites At WestGate Mall, responded to this reviewResponded January 2, 2013

Hello Sistachik! Thank you for your great review and we're glad you were referred to us by SMC - they are wonderful there and we have a great partnership with them! We appreciate you taking the time to leave your feedback! We hope to serve you again on your next trip to visit your child at SMC!

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Additional Information about Comfort Suites At WestGate Mall

Address: 458 W Blackstock Rd, Spartanburg, SC 29301-1361
Phone Number:
Location: United States > South Carolina > Spartanburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 29 Hotels in Spartanburg
Price Range: $100 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites At WestGate Mall 2.5*
Number of rooms: 86
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