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“Nice hotel in a nice area”

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Hilton Garden Inn Rock Hill
Ranked #1 of 24 Hotels in Rock Hill
Certificate of Excellence
Reviewed August 5, 2014 via mobile

Very nice upscale hotel. Clean rooms. Love the coffee service in lobby. A great amenity. Great stay. Restaurant on site
Good choice of restaurants and shopping in area. Will return when traveling this way im the future

  • Stayed: August 2014
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Thank minpin00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, Assistant General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 11, 2014

Dear valued guest. Thank you for choosing to stay at the Hilton Garden Inn Rock Hill. Your comments are instrumental to our overall operation, and on behalf of the hotel staff and management we want to personally thank you for your business. We are happy to hear that your stay was satisfactory and we hope that if you are in the area again that you choose to stay with us!

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427 - 433 of 624 reviews

Reviewed August 4, 2014

This was a beautiful hotel, but I think they catered to mostly business people. There were no families there with children. I thought they could of had a bigger eating area and they could of had things planned. In fact, no one was ever in the pool.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank pinhead2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for taking the time to review your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. I apologize for the issues encountered. We do not specifically cater to any group. Our mix of business changes daily based on what is going on in the Rock Hill area. I hope the balance of your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Sincerely,

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Reviewed August 4, 2014

Hilton Gardens Inns is one of the best and most friendly staff that one could ever happy to spend their overnight sta...It is a very clean and friendly place where one could/should be happy to dine/room...try the Hilton Garden Inn....Try it with family, friends or even Solo just a time to get away for a quite moment of rest .......Try it .....you want be disappointed.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Clara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for taking the time to review your recent stay with us and for your feed back. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. Thank you for your business and your great comments. I am pleased to hear your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Sincerely,

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Reviewed August 2, 2014

I chose this hotel in Rock Hill because of it's location, but I got much more than I expected when I checked in. The check in and out process was smooth, quick and painless. The room was clean, the ac was quiet and the TV was great. The breakfast was alright, nothing to write home about, but I do wish it was a complimentary breakfast buffet. The pool/hot tub is great, but it is only open until 10 pm, wish it was open later until like midnight or 1 am. But, overall I would suggest this hotel to others and would most likely stay at it again when traveling to or thru Rock Hill.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for taking the time to review your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. We would like to keep the pool open later as well however with it located just outside other guestrooms we do close the pool at 10pm to keep the noise down so those guest will not be disturbed. Thank you for your feedback. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Sincerely,

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Reviewed July 31, 2014

This is a wonderful property our family members used as part of our 2014 reunion. The hotel is stylish, clean and has an attentive team who are so friendly. Conveniently located near shopping and lots of food options. An outstanding place for groups and individuals.

Room Tip: The deluxe room gives you even more space.
See more room tips
  • Stayed: July 2014, traveled with family
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Thank JewelCLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for your feed back concerning your recent stay with us. We take great pride in our facility and service. I am pleased your reunion went well. I know the staff really enjoyed interacting with your group. Thank you for your great comments concern our property and team. We hope you will consider us again for your next reunion. Thank you for your business.

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Reviewed July 26, 2014

As Hilton Honors members, we selected this hotel because of other excellent experiences with Hilton Garden Inns as well as for its location on the side of I-77 in South Carolina on our way home from Florida to Pittsburgh.

There were many good things about this hotel... Obviously, the location is excellent for travelers. The hotel is well-maintained and it is very clean. There are many restaurants in the area (several within walking distance), and there is a restaurant and bar onsite, which is open until 10:00 pm.

We rented a junior suite with bathroom, small living room with easy chairs, pull-out sofa bed, microwave, refrigerator, and flat screen TV, and a bedroom area with two queen-sized beds and a second flat screen TV. While the unit itself was quite spacious, the beds were very tight. There wasn't room between one of the beds and the window wall with air conditioner to get out of the bed. This was awkward. I also found the mattresses to be on the unusually firm side.

But really, my only major complaint was that there was at least one family reunion going on in the hotel (despite our stay being a Sunday night), and this group took up ALL of the public areas of the hotel. The pool was more than full on Sunday evening, so we didn't try to use it. The lobby was also full with a private birthday party for one member of the family on Sunday night, so it was difficult even to check in. It was very loud in the lobby. Monday morning, we tried to eat at the restaurant in the lobby, but again, the same family had every single table and chair taken. I would've expected that for a group of this size, the hotel would've used its ballroom or a meeting room to accommodate all of the reunion members, so that other full-paying guests could also utilize the hotel's facilities.

We probably just hit the hotel on an unlucky day, but despite that, I probably won't return. It really wasn't pleasant.

  • Stayed: July 2014, traveled with family
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2  Thank LoveABeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for your response. I am aware of the exact Monday morning in question. I can assure you that this was not a normal Monday. We did have a large group departing by bus that morning and due to the rainy weather they had to all congregate inside. Because of this the lobby area was extremely busy. I apologize for the lack of space. I know our staff worked very hard to make sure all guests were taken care of. That being said the lobby is normally a very relaxing place to enjoy a cup of coffee and a fresh cooked to order breakfast. Your business is very important to us and I hope you will give us another try the next time you are in the area.

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Reviewed July 24, 2014

This was our second stay at his property (the first was about a year ago). Now, as then, everything ran very smoothly, from making the reservations to checking in to getting a late meal at the cafe (a tad on the slow side, but not excessively so). Its relatively convenient location to both I-77 and Winthrop University are also advantages to staying here.

  • Stayed: July 2014, traveled with family
    • Value
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Thank radishmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded August 5, 2014

Thank you for your review. A well oiled machine is exactly our goal. Efficiency is the name of the game. We want our guests to enjoy a clean comfortable room and outstanding service. I am happy you enjoyed our property and staff. Thank you for your positive comments. I will absolutely pass them along to our team. Thank you for choosing Hilton Garden Inn and we look forward to serving you on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rock Hill

Address: 650 Tinsley Way, Rock Hill, SC 29730-7905
Phone Number:
Location: United States > South Carolina > Rock Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rock Hill
#3 Romantic Hotel in Rock Hill
Price Range: $103 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rock Hill 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Hilton Garden Inn Rock Hill hotel in Rock Hill, South Carolina is in the Manchester Village business and retail center near I-77 and Dave Lyle Boulevard. Charlotte Douglas Airport and Uptown Charlotte are 20 miles away from our Hilton Garden Inn Rock Hill, SC hotel. Cherry Park, Winthrop University and York Technical College are a just a 5 mile drive from the hotel. A number of major corporate headquarters are located nearby Hilton Garden Inn's Rock Hill, South Carolina hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rock Hill Hotel Rock Hill
Hilton Rock Hill

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