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“My SC Trip Review”

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Hilton Garden Inn Rock Hill
Ranked #2 of 24 Hotels in Rock Hill
Certificate of Excellence
Reviewed June 20, 2013

Good service, clean rooms and good atmosphere. We did have some minor problems, but after I mention them in this survey, hopefully, these will be resolved for future trips. Easy access to freeways and shopping and entertainment. The staff were friendly and helpful. We felt welcomed when we first arrived. The front desk staff were always friendly and accessible

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to fill out our survey concerning your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 - 548 of 636 reviews

Reviewed June 18, 2013

Next door to lots of shopping, restaurants, and a movie theater (easy walking distance). Staff at this hotel was extremely helpful, constantly refreshing towels at the pool, checking on needs of kids for food, drinks, etc. Food offered by hotel is OK, but the staff, again very helpful, were willing to provide us with plates, utensils, etc. when we brought food back to the hotel to eat. This was a family stay for a LAX tournament at Manchester Meadows Park (also a very nice facility). The hotel is within comfortable walking distance of that park as well.

  • Stayed: June 2013, traveled with family
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Thank jsantivanez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to review your recent stay with us. We are so excited to have LAX in Rock Hill. Thank you for your great comments concerning the property and our staff. I will absolutely pass them along to the team. We are working hard everyday to provide a clean comfortable place to stay with exceptional service. Your comments only help us get better. We hope the team performed well while in Rock Hill and we look forward to serving you on your next visit to the area.

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Reviewed June 17, 2013

The hotel was very nice my experince was terrible because of the staff, she was very rude and not helpful at all. if i did not find my reseravation number she would not have been able to find my reseraation

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Verlanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 25, 2013

I would like to apologize for the issues encountered with your reservation coming through our system. This is a very rare occurrence however still very aggravating. Regardless of the stituation I apologize for the poor attitude of our front desk team member. It is unacceptable and will not be tolerated. I am pleased to hear the balance of your stay was pleasant. Your business is very important to us and we hope you will give us another try on your next visit to the area.

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A TripAdvisor Member
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Reviewed June 13, 2013

This was just a quick overnight on our way to our final destination, Folly Beach ,SC It was a very nice and clean room. The lobby is beautiful and the it is set up to serve breakfast , however it is not complementary. This should be posted somewhere.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to fill out our survey concerning your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

This was a clean hotel that provided good service and was conveniently located to the highway. The employees were friendly and efficient. The on site restaurant was fine and there are other choices near by as well. I would stay at this hotel again when I am in the area.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 13, 2013

Thank you for taking the time to fill out our survey concerning your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

Nicely refurbished hotel. The hotel itself is only about 15 years old so the refurbishing was a nice upgrade. Rooms are clean and staff is helpful. The restaurant, which is actually nothing more than a seating area within the lobby, has a limited but adequate menu. For me, it's very convenient and beats going to one of the local chains like LongHorn or Outback, but if you prefer the latter they are located nearby (as are a few others, but I'm not a chain restaurant person). I have been coming to Rock Hill on business trips since 1985 and have stayed in every hotel in town over the years. In my opinion, this is the best hotel in Rock Hill.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kenneth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 13, 2013

Thank you so much for taking the time to fill out our survey. I very much appreciate your comments concerning the building and staff. I will pass them along to our team. Your feed back is very important to us and carries a lot of weight because of your continued loyalty to our property as well as the fact that you have tried all of the competition. Your business is very important to us and we thank you greatly for choosing our property. We look forward to serving you on your next visit.

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Reviewed June 10, 2013

I travel all over the USA and this particular hotel provided the best value and service better than any other one around. Friendly, updated amenities, very clean and great staff accommodating an enjoyable stay at their hotel. Well done!

  • Stayed: June 2013, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Shahryar O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinAtkisson, General Manager at Hilton Garden Inn Rock Hill, responded to this reviewResponded June 13, 2013

Thank you for taking the time to fill out our survey concerning your recent stay with us. Your scores and comments are very important to us. We are always looking for ways to improve our service and the experience for our guests. I hope your stay was pleasant and we look forward to serving you on your next visit to the Rock Hill area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rock Hill

Address: 650 Tinsley Way, Rock Hill, SC 29730-7905
Phone Number:
Location: United States > South Carolina > Rock Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rock Hill
#3 Romantic Hotel in Rock Hill
Price Range: $105 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rock Hill 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Hilton Garden Inn Rock Hill hotel in Rock Hill, South Carolina is in the Manchester Village business and retail center near I-77 and Dave Lyle Boulevard. Charlotte Douglas Airport and Uptown Charlotte are 20 miles away from our Hilton Garden Inn Rock Hill, SC hotel. Cherry Park, Winthrop University and York Technical College are a just a 5 mile drive from the hotel. A number of major corporate headquarters are located nearby Hilton Garden Inn's Rock Hill, South Carolina hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Rock Hill Hotel Rock Hill
Hilton Rock Hill

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