I would strongly recommend that guests avoid this hotel at all costs. While the facilities are themselves standard Holiday Inn fare, the customer service is the worst I've ever experienced. They summarily canceled our hotel reservation w because they claim the credit card did not go through, After initially claiming that they did not attempt to contact me first because they did not have my contact details, they subsequently admitted that they did in fact have my phone and email but that the staff person made a mistake in not attempting to contact me. While mistakes are happen, the worst part was the staff's attitude: no apology, no understanding, no offer to help find another hotel. Instead, the Front Dest Manager Randy Ahluwalia of this family run Holiday Inn was disrespectful and surly, showing no concern whatsoever, merely announcing that he had canceled my reservations and that they had no rooms and i and my kids had to leave, even though we were there with our track team and had confirmed our reservations over a month ago. When i asked to speak to a manager, he said his manager was the police and actually called the police rather than apologize for canceling my reservation and trying to make amends. The police were courteous and promptly left when i explained the situation to them. Honestly, i expect better service from the Holiday Inn brand, and will ask their corporate office to investigate this incident and review the training and service of the staff here. In the meanwhile, i would suggest those checking out this site to stay at any of the lovely comparable hotels nearby.
- Official Description (provided by the hotel):
- Welcome to Rock Hill s new and only full service hotel in York County, the Holiday Inn Rock Hill. Our guests enjoy signature Southern hospitality, and will delight in the hotel's excellent location for both the professional and leisure traveler. We are within walking distance of the Rock Hill Galleria Mall, just a few blocks from over 30 outdoor shops and restaurants, and within a leisure drive to Manchester Meadows, Winthrop University and Charlotte Douglas International Airport (CLT). Newly constructed, our hotel boasts the newest in quality and amenities. Ourmeeting facilities provide ample space to host business and leisure events alike. Relax with a drink at the end of the day at our bar and lounge or retire to your guest room and allow us to serve you with in room dining. After a quite nights rest awaken to our Carolina blue skies and join us for breakfast in our restaurant or on the patio. Should you need directions kindly ask our front desk agents they will be happy to provide you with directions to the many business and athletic parks surrounding our hotel. The Holiday Inn Rock Hill. The pleasure is ours! ... more less
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- Also Known As:
- Holiday Inn Rock Hill Hotel Rock Hill