The Desk Clerk at Check Out told me this location has just been sold and new Ownership was taking over. He stated they know the place needs work and that it will be done under the new Ownership.
Well I hope they do, because this review is not a good one. Every review I submit is factual and evidence based. Photos are worth a thousand words.
So here are the good points.
Free Wireless that delivered 5.81Mbps download and 1.4Mbps upload. (Speedtest Photo provided)That's fast enough to do your e-mail and generally be productive. It's not fast enough for your kids to stream a movie but compared to the Hyatt I was at the week before this speed was Screaming.
The nasty old bathtub and enclosure you will see in some other reviews of this location has been redone with one of those shiny Tubfitter Enclosure systems. The nasty is probably buried underneath but for my time there, I had a shiny new tub and shower.
They have a pretty decent 32" flat screen TV with HBO and the picture clarity was decent.
My room was generally clean, and I looked closely for bugs based on another reviewers comments. I found no bugs, of any type.
Here's the bad. I have provided a total of 9 photos taken during my stay that illustrate what I encountered.
In short this location needs to be totally refurbished. It is beat, worn out and just plain nasty. Perhaps the worst part of what happens maintenance wise here is that the work they do is of such poor quality that it's like throwing money down the drain. The ceiling in the bathroom is hard plaster and has an access hatch where they have fixed long standing leaks. The problem is that by the time they fixed the leaks the whole ceiling was shot and rather than put in a new ceiling they stuck an access hatch in the sagging and rotting ceiling. (See the photos). The bathroom had an odor. That odor came from the rotting ceiling. It's not the housekeepers fault, this is a serious management issue.
The rooms are seriously underwired and do not meet current building code. When this place is upgraded this must be fixed. (See photo)
They must have hired someone to paint the room in the dark because this mess is beyond bad. (See the photo)
I was alone on this business trip and made do for the night. It was quiet and I was up early the next day looking for the standard Choice Hotel Group Breakfast. Sadly they do not serve it here. Instead they have greasy sausage gravy and biscuits. The Coffee Pots were empty and the Breakfast Area was unattended. When asked, the desk clerk immediately came over and started to make more Coffee. That took 20 minutes and seriously irritated a number of guests who need that cup of Joe to start their day. (I call that sort of thing being clueless)
It's pretty clear the word has spread about this place. It looked to me like their occupancy the night of July 16th was about 18%.
Look at the photos and judge for yourself regarding what I reported.
They say they will make improvements. Let's hope they do because with an occupancy rate that low in the middle of Summer you can't cover operating costs.
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- Also Known As:
- Quality Inn Rock Hill
- Rock Hill Quality Inn