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“Not worth the price”

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Holiday Inn Express & Suites Orangeburg
Ranked #6 of 19 Hotels in Orangeburg
Certificate of Excellence
Pa
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not worth the price”
Reviewed September 3, 2013

Not knowing how far we were going to get on our way up from Florida I didn't get a chance to look on TripAdvisor the reviews of hotels in the proximity of where we were able to get to for the night. Being our last night on the road, we wanted some place decent. We chose Holiday Inn Express hoping we were "smarter" the next day. The exterior was nice, lobby was nice, the check-in girl was nice but once we got into our room, it was a different story. First thing noticed was strong stale cigarette smoke when I specifically asked for non-smoking. The sign on the microwave said "This Room Reserved for NON-SMOKERS". If it was my hotel I would be billing these folks who can't read for smoke removal! The next thing was the carpets, all I have to say is wear your slippers or shoes. The room had an overall dirty feel to it. The bathroom was not bad but very outdated. Beds were not bad but the pillows were like a dingy pillow case with a some cotton balls thrown in. Worst pillows I ever encountered, not sure if just this room or whole hotel. Breakfast choices were good with a nice eating area with a tv. For what we paid for this one night stay, $112 with tax, was not worth it. Go to Country Inn & Suites for the same price.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tmh44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, September 20, 2013
Dear Tmh44,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are so pleased you found our staff to be nice. Please allow us to apologize for the room accommodations you received and any inconvenience the situation may have caused you. It is regrettable that we fell below your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Rest assured that your comments will be looked into and take actions accordingly.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
sarasota, florida
Level 6 Contributor
114 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed August 28, 2013

This place is right off the interstate, seemed clean and spacious. The AC smelled a bit musty, but I thought it was all okay. Breakfast was good (and free). We arrived late-ish, and left early, so there isn't much to say....

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lemstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeburgScManager, Front Office Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, November 20, 2013
Thank you for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canfield, Ohio
Level 6 Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 21, 2013

This is our third stay here...we stay here on our way to Orlando...and it has declined.On the positive side they were repainting some of the rooms on our floor,but the paint smell was intense and they never offered a chance to move.When I tried to use the wake up call,the first phone did not work,the second said that the extension was not working......we might be looking for a new stop next year.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wap4172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeburgScManager, Front Office Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, August 26, 2013
Dear valued guest we are very sorry for your experience. Please give us another try next year we are renovating now and maybe on next visit you will have a better picture of the great service we can deliver our happy guest.
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hilton head
Level 6 Contributor
132 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 9, 2013

This hotel is in the perfect location just off the interstate past Columbia, SC. It's newly renovated, friendly folks. The chekc in person was very friendly and helpful, The gentleman who handled the outstanding breakfast was so friendly and had a ton of energy. Breakfast fresh biscuits, gravy and scrambled eggs, juice, coffee, fresh waffles. perfect. terrific looking indoor pool sorry we didn't have our suits with us.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lk2273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeburgScManager, Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, August 26, 2013
Thank you for comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 4 Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 28, 2013

We stayed here on our way to the beach for a one night stay. Our room was clean with no odors or mold in the bathroom. The mini fridge was clean and good for keeping our cooler items cold. The check in process was easy as we had prebooked. The complimentary breakfast included: hard boiled eggs, yogurt, fruit, bagels, pastries, toast, sausage gravy, eggs, bacon/sausage, pancake maker, oatmeal. There was a selection of teas and coffee as well.
We would stay here again on our next trip through.

Room Tip: Our room, 220 was quiet.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrcfnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeburgScManager, Front Office Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, August 26, 2013
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heath, Ohio
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 18, 2013

Booked here on our way to Florida after reading all the great reviews. Our room at first glance was fine, looked clean, smelled clean, etc. However, when we went into the bathroom, the tub had a steady stream of rusty water flowing from the faucet and the entire tub was full of dirt and rust! Now how in the world could housekeeping NOT see this! So I called the front desk and they arranged for us to move to another room. As soon as we opened the door to our next room (non smoking), the smell of cigarette smoke hit us in the face! Our hair, clothes, etc. was drenched in the smell of smoke. Needless to say, I was done and we cancelled our stay and left the hotel.

Room Tip: Stay at another hotel!
See more room tips
Stayed July 2013, traveled with family
Helpful?
1 Thank dawnntim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Orangeburg, responded to this review, August 4, 2013
Dear dawnntim,

We appreciate you taking the time to share your feedback regarding your experience with us. It is most disappointing to hear of your overall dissatisfaction and we are sorry the rooms you received did not live up to your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2013

We stopped on our way to Florida. Indoor pool was nice and the whole family had a good swim. Hotel was very clean and well maintained. Room was spacious and clean. Had a good night's sleep followed by a good complimentary breakfast. The man tending the bar was very friendly and extremely helpful. A great stay worthy of another visit some day.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripleb2477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Orangeburg

Property: Holiday Inn Express & Suites Orangeburg
Address: 118 Sleep Inn Dr, Exit #145-A off I-26, Orangeburg, SC 29118-8240
Phone Number:
Location: United States > South Carolina > Orangeburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 19 Hotels in Orangeburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Orangeburg 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Orangeburg
Holiday Inn Express Orangeburg
Holiday Inn Orangeburg
Orangeburg Holiday Inn

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