Our family stayed at the Avista Resort in August 2009. We were very impressed with all of the amenities this resort has to offer. The 1-BR unit was very spacious and clean. And the oceanfront location was perfect. These positive features, however, were negated by the quality of service at the front desk. Upon checking in, we were served by agent, Manuella Lewis. She did not greet but instantly questioned about the reservation with an arrogant tone. It took her over 15 minutes look up the reservation and finalize the details while a long line was building behind us. When we got to the room, we found out that the agent had incorrectly programmed the keys, so again we had to return to the front desk. While waiting in line, we noticed that the same agent (Manuella) were treating other customers with the same attitude and incompetency she had given us earlier. We were disappointed and approached another agent for assistance.
Overall, we were satisfied with amenities and room comfort of this resort. We only wished that the front desk agents could have been better trained to provide quality service consistent with a 4-star resort.
- Official Description (provided by the hotel):
- One of North Myrtle Beach's newest oceanfront condominium resorts. Extraordinary features and architectural beauty combine to offer visitors the ultimate vacation experience. A condo to suit your every need and provide the finest experience possible; this is what differentiates between an average resort and the Avista Resort. As one of the first guests to have the opportunity to enjoy the experience of our new resort it will be our pleasure to serve you. ... more less
- Reservation Options:
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- Also Known As:
- Avista Myrtle Beach
- Avista Hotel Myrtle Beach
- Avista North Myrtle Beach
- Avista Hotel n Myrtle Beach