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“Epic Fail #2”

Filet's on the water
Cuisines: Seafood, Steakhouse
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Restaurant details
Good for: Families with children, Local cuisine, Bar scene, Romantic
Dining options: Late Night, Dinner, Reservations
Reviewed June 29, 2013

Here 3 years ago. abysmal. Tried again tonite at request of friend. Steak undersized ordered medium served rare. Brown lettuce -unforgivable..... "special" trigger fish, breading falling off flavorless.....lousy drink. Fool me once shame on you..fool me twice shame on me. No management visible.

2  Thank DurhamQuilter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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411 - 415 of 500 reviews

Reviewed June 20, 2013

I wanted a steak tonight and been staying at hampton the gave a discount 15% off so why not, this place was very nice the mg greeted me and made everyone feel important later he came by and asked how was the dinner he put in a nice touch and later he asked again well i was leaving how was you dinner this place is packed but he found time to check on things which i feel is valuable. Over all the dinner was good and I will go back.

Thank john g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

We have never been so offended and disgusted as we were when we visited Filet's. We got there around 9:15, and the fact that we were there late was obviously part of the reason for the bad experience. However, when charging $26-$39 a plate the time you come in should not reflect the quality of the food that you order.

There were 6 of us, three couples. 5 of the 6 entrees we ordered were disasters, but the problems started long before we received our meals. The service was average at the beginning, the bread was good, and the salads weren't very cold but they were very tasty.

We ordered the clams as an appetizer and attempted to order the sampler appetizer, which was a combo of 4 different things. The server told us that they were out of the wontons, in the sampler. We asked if we could just have extra of the tuna spring rolls, and she told us that they were actually out of those too and they would substitute "fish bites" for the wontons and spring rolls. We said no thank you to that (wondering what in the world is in a "fish bite"). We didn't this much of this at the time really because it was 9:15 on a Saturday night, and assumed they must have had a busy day.

We ordered our entrees then. Our table ordered the Seared Tuna, Surf and Turf, Stuffed Grouper, The Angus Delmonico Steak, Crab Cakes, and The Seafood Sampler Platter as out entrees. The choices of sides were mashed potatoes, collard greens, baked potatoes, rice, or a veggie medley. When trying to order the mashed potatoes we were told they were out. Ok, again, we thought it was because it was late. We thought it was odd that they were able to pop out fresh baked potatoes still, but didn't say anything.

The Clams came out and were overcooked, but not so bad that we said anything. Once our food arrived everything changed. For starters, the vegetable medley was cinnamon glazed carrots (which tasted like pure cinnamon). Everyone who ordered that, couldn't eat them and agreed that had we known the "vegetable medley" was carrots that tasted like thanksgiving day we wouldn't have ordered them. The rice was old and dry, that was sent back too and replaced by a baked potato that was nowhere near fresh (which explained why they had baked potatoes and not mashed--- they were very old and shriveled and had obviously been kept in a warmer for far too long).

Everything that I have mentioned thus far would have still been understandable to some extent had our meals not been disastrously awful. The tuna that was ordered rare to medium rare came out way overcooked. It was sent back. The lobster tail on the $39 Surf and Turf was RAW and not a fresh tail (obviously a frozen one). It was sent back, but the steak that came with it was not, it was edible at least. The Seafood Platter wasn't sent back but it was full of frozen then fried clam strips, and fried fish that had over a quarter of an inch of breading. It was not fresh, again, frozen, then straight into the fryer. At 25 dollars, it was offensive. The Angus Delmonico Steak was described on the menu as "The King of Steaks". It was ordered medium rare and came out almost medium well. It came back medium and tasted weird. I cut into several places in the steak and of all the steaks I have ever seen, this was as close to an Omaha frozen steak as you'll find. It was in no way the king of steaks. It was worse than something you would order at a Shoneys and an actual Shoney's steak would blow this one away. The Stuffed Grouper was the biggest FAIL of all. This restaurant should be ashamed of what was served on this plate. On the menu it was described as a BROILED filet stuffed with a homemade maryland crabmeat dressing. Firstly, the "broiled filet" looked like it was a "boiled filet". It was totally white. No color on it whatsoever, nor seasoning that any of us could see. I am not sure how you could accomplish broiling a filet without giving it any color or seasoning. AND it was undercooked, as in raw, and yet, mushy. It was so disgusting that even when presented with the offer to order something else, my stomach had been turned and I could not eat anything else. The "dressing" was a runny orange sauce that the filet was covered with and so much that it seemed they were trying to hide something under it...I now know what. DISGUSTING and OFFENSIVE that a restaurant with these prices could let food of this quality leave the kitchen. When the manager was told that the filet was undercooked and boiled, not broiled, his response was that it is "finished in a convection oven after it is stuffed with the 'dressing'". Obviously they need to update their description on the menu to an undercooked boiled filet of grouper that is then smothered in an orange crab sauce and stuck in an oven for a second or two before served. It would have been a laughable meal, had it not been dangerously disgusting and made you lose your appetite all together. Then after not wanting anything to replace this atrocity, the management asked if you would like a complimentary after dinner drink instead. After dinner? After WHAT dinner? We probably should have all had an after dinner dose of the strongest antibiotic they have to insure that we won't all have salmonella poisoning from this mess of a dinner.

In the end, all we can figure after extensively talking about how offensive this place was on so many levels is as follows...This sorry excuse for fine dining is nothing more than very very low quality food at fine dining prices. Gordon Ramsey would have a field day in this restaurant, and this place should absolutely be on the show "Kitchen Nightmares." The owner has to be a narcissist, who has absolutely no problem screwing every single person that walks through the door. He knowingly orders, cooks, and sends out this crap food, and then expects you to pay full price for it. He is reliant on managers that come around and half way apologize when caught and called out...acting like it never happens, and you'll need someone in your party very special in order for them to give you 50% off the bill. READ THE OTHER BAD REVIEWS!!!! This place is a nightmare and in need of and could probably only be helped by Gordon Ramsey. Seriously one of the worst restaurants, in terms of the quality of food, most of us had ever eaten at... Good luck if you don't listen to our words and eat here. Hopefully you'll have a doctor in the crowd the night you go. If not, get a 12 pack of charmin and some baby wipes...you'll need it.

6  Thank Jimb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Staff were hospitable and professional, and the menu is more interesting than most in this steak-seafood genre. Best item on our table was the special almond-crusted triggerfish--we all loved it. The filet with Marsala sauce was very nice, too. Salad had nice, "different" greens mix and choices of dressings. The bread was retro, with a wooden board conveying 2 mini-loaves. The collards were a notch TOO spicy, as was the jalapenyo sauce for the flounder. It's a nice place, worth a visit.

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Thank Donald V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

A group of six of us, 4 adults and 2 children, dined in the patio area overlooking The waterway. The views were quite scenic and entertianing as bridges opened and closed to allow numerous boats to pass while we dined. The manager was attentive, asking if it was too windy or sunny, and offering to adjust the shades and closures to meet our needs. The menu was the same as the indoor restaurant's so we were not limited to bar food. The adult meals were very good and the portions were sizeable, especially the pecan chicken. The children's menu provided enough choices and the portions were large enough for some adults. All in all, a very pleasant dining experience. My only small complaint was with the watress who was attentive and pleasant but somewhat forgetfull this evening, forgetting an appetizer and a drink. Also, we had mentioned there was a birthday in the group, and either this fact was lost, or the restaurant doesn't acknowledge birthdays. More of a curiosity than a big issue. We would not hesitate to go back.

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Thank rich s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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