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Mar Vista Grande
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Reviews (437)
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All reviewsthe kitchenocean frontmaster bedroomlazy riverice makergranite countertopsoutdoor poolpaper towelslarge balconybeautiful propertyoceanfront balconyjetted tubmain streethome away from homenice condofamily vacationwasher dryer
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Reviewed September 10, 2012

Beautiful property, rooms, service...definitely the most relaxing vacation we've taken! Parking was great, staff was wonderful, luxurious accommodations were a "dream home" away from home. Breath taking view, will never be happy staying anywhere else!

  • Stayed: September 2012, traveled as a couple
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24  Thank sk8rgurl86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this reviewResponded October 3, 2012

Thank you for making the Mar Vista Grande your "dream home" away from home--we are thrilled that you will never look anywhere else for your vacation destination!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2012

This was a nice facility with plenty of pools and a nice lazy river. We stayed the week after Labor Day, so it wasn't crowded at all. The condo (we stayed in a 4 bedroom) had plenty of space and a nice kitchen. Overall, it was a nice place. With just a few improvements, however, it could be great. The kitchen needed to be stocked a little better. A big pot would have been useful. The carpet and furniture (specifically the kitchen chairs and the living room furniture) was dirty and stained. It probably isn't any dirtier than other hotel furniture, but they were light colors; seems impractical for a beach condo. Our biggest problem was housekeeping. The housekeepers themselves were pleasant. But the facility is extremely stingy with their towels! The housekeeper goes through the dirty towels to count them and then gives you back exactly that number in clean towels. You aren't able to just go down to the office to get more towels, you have to trade your old ones in. Come on! We weren't able to get more toilet paper when needed because they were waiting on a truck. We had to wait a day and a half to get more. They need to work on their costumer service skills here. We will probably not stay here again.

  • Stayed: September 2012, traveled with family
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1  Thank Trisha343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this reviewResponded October 3, 2012

We are glad you found the condo spacious and that the amenities met all of your vacation relaxation needs. We are sorry to hear that you found some kitchenwares lacking. We are working on room inventories as we speak so we can make sure every condo includes all the basic housewares. We have no problem providing extra towels or toiletries per special request, and we apologize for the delay in receiving these items. Thank you for your feedback.

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Reviewed September 4, 2012

Visited Labor Day Weekend 2012. Amazing place to stay. Our condo 1516 (4 bedroom condo) was very clean, had very nice furnishings, and a great view. Although the pools are small, we always found a seat when we wanted one. Parking was also a pleasant surprise because we always found a nice spot on the ground floor. We will definately return for our vacation.

  • Stayed: September 2012, traveled with family
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12  Thank eyesintheson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this reviewResponded October 3, 2012

Thank you for your positive feedback on your amazing Labor Day stay at the Mar Vista Grande. We are happy you were pleased with the condo and our amenities, and we hope you come back to see us for your next vacation!

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Reviewed September 1, 2012

Second time coming to the Mar Vista Grande, the first time was an amazing trip, not so this time. The unit was filthy when we checked in, complained to the front desk and they offered a $50 credit, in the MBR the sheets didn't the bed, in the 2nd bedroom the pillows smelled, the second day we came back and they hadn't left clean towels. Traveled all over and this is NOT a 4 star property, housekeeping was rude, we will not be back.

  • Stayed: August 2012, traveled with friends
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2  Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David D, General Manager at Mar Vista Grande, responded to this reviewResponded September 4, 2012

We are delighted to hear your first stay was amazing. Please accept our sincere apology for allowing you to check into a less-than-perfectly clean unit. Cleanliness is our number one priority and I am disappointed we underachieved on this occasion. Through our logs, I am grateful to find our staff was able to immediately address and rectify every concern. Also, please understand we do not tolerate any rudeness and have attempted to contact you for more details. Thank you for your feedback.

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Reviewed August 28, 2012

My family had a wonderful time at Mar Vista #513. The view was amazing!! The space available was great!!!! We will return!! The outdoor pool is some what small but great for little ones to experience the water without worries. Ms Deborah at the front desk was amazing and very helpful - there were no do not distrub signs and she created one just for us. Only disappointment we had was the unit was not as clean as we liked especially having a little crawler. I did have to vacuum the floor before I let him have his freedom. The middle bathroom shower curtain needs to be replace - lots of mold. I would have given 5 stars but I do have to agree with other reviewers - units are not clean like they should be for the 4 diamond rating it has been given. Other then the issue with being clean - everything else was great!!!!!

  • Stayed: August 2012, traveled with family
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2  Thank Lora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather N, Manager at Mar Vista Grande, responded to this reviewResponded September 6, 2012

Thank you for taking the time to write a review of us on TripAdvisor.
The units here are extremely spacious, and we are so pleased the condo
you rented met your needs. We strive to provide excellent customer service from the
moment a guest walks in to the moment the guest leaves, so I am happy
to hear that a staff member went out of her way to take care of you.
We do sincerely apologize for the unit not being adequately
clean upon check in, and I have addressed the issue with the
housekeeping supervisor. We appreciate the 4 stars, but we will do
whatever it takes to earn that 5 star rating from you next time you come!

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