I only give this a one, because I can't give it a zero! We stayed there in August of 2018. The first thing we saw when we walked in the door was a roach on the kitchen counter. It was late, so we left to get pizza to bring back to the room, walked in and there were more roaches in the kitchen!!! We didn't want to use the plates or paper towels they had there, so we winded up eating just out of the box w/o anything to actually put our food on. We couldn't unload the snacks or luggage, because we didn't want roaches to get in it. We had to go back out to the store to purchase lysol, lysol wipes, fresh paper towels, paper plates, etc... because we didn't feel ok with not knowing where all the roaches were/had been. If we opened a snack to eat (bag of chips, cookies), or used a spoon or something, we had to put it in the refrigerator to make sure no bugs got into it. Everything not opened, we kept tied into bags. When we went to the bathroom, there were yet MORE roaches!!! My husband went to the office to tell them of this problem. They sent someone with bug spray sometime the next day. That was supposed to stop the problem. It didn't. They continued to be all over the hotel room. My husband went BACK, and told them we STILL had roaches in the room with us, they sent someone else to spray. You guessed it...it didn't remotely deter them. After this went on several days, my husband told them we had tried to work with them, but they were not solving the problem, and he wanted us moved immediately. Side story, we had someone calling asking for another man, and we told them he wasn't staying in that room. They verified they had called the right room, but he wasn't there. They told us they had talked to him the day before we had arrived, and he was supposed to be there that week. Best we can figure is, he was there and likely got frustrated at the roaches in the room as well, so he had left. When my husband demanded to be moved, they suddenly had a room to move us to. When we went to the balcony of the new room, there was room for ONE chair IF you were willing to sit SIDEWAYS on the balcony! We had driven over 7 hours to get there, I was recovering from surgery, and it was our 10 yr old daughter's first time ever even being to the beach (19 yr old son's first time since he was very small, so he didn't really remember the ocean), so this was a big event for us to finally have the money to even get to take this family vacation. Once we were moved, we were still nervous about roaches showing up, so we never cooked in the kitchen, which meant spending money we didn't really have extra, to eat out. (had to pull from our Christmas money we were saving, to pay for all the eating out costs). We went to the pool and there was some people spitting in the water, and a guy who was playing his music VERY loud....between these two things, literally everyone who was out by the poo just got up and left. We talked to the staff to see if they would do something about it....they said they would. Nope, they never even came out to the pool to even see the problem. When we checked out, my husband asked about refunding us for the days we had to live in the roach room/nasty pool...they said we had to call someone else. We called them, and they said they would refund ONE day! Seriously? We spent months going back and forth with them trying to get what would be fair....half of the money we had spent staying there, since half of the time was horrible. Nope. They refused, and finally completely stopped responding to our asking them for a solution to this problem. I would NEVER, EVER recommend staying in this roach hotel. We had several family members who were planning to schedule vacations there, until we told them our experience. We don't want to see anyone else have their vacation to the beach ruined by staying here!