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“Great park and cruise experience”

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Charleston Airport Hotel
Ranked #42 of 58 Hotels in North Charleston
Reviewed November 17, 2012

We stayed here the night before a cruise. The room was nice and clean. This is showing some age but it was well maintained and very clean. The breakfast Buffett was excellent. We did the park and cruise and were very pleased. The took us directly to the pier and dropped us off with no walking. The gave us a number to call for pickup when we returned and they came promptly when called. I would definitely recommend this hotel to anyone cruising out of Charleston.

  • Stayed: October 2012, traveled with family
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4  Thank tngal15922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEtte C, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 24, 2012

Dear Valued Guest,
It is great to hear that you had a first class stay with us and that you loved the Park and Stay package that we offer! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!


Warm regards,

DeEtte W. Clay
Front Office Manager

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524 - 530 of 587 reviews

Reviewed November 13, 2012

I cannot say enough about this motel , it is awesome and the staff is great. I stayed there with a group of 57 seniors. It is beautiful, although they are in progress of remodeling the whole motel.
Rooms were clean and equipped with anything you could possibly want. I do not understand the bad reviews that people have wrote on here. The breakfast is a buffet and is wonderful! When i return to Charleston, i will be staying with these wonderful folks!!!

Room Tip: all the rooms are great but we stayed on the 7 floor and had no noise problems.
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  • Stayed: November 2012, traveled with friends
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Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEtte C, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 24, 2012

It is great to hear that you and your group had a great stay with us! I want you to know that your group was wonderful and we loved having ya'll. Thank you for taking the time to review our hotel! We hope you and your group will come back and visit us soon!


Warm regards,

DeEtte W. Clay
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

Stayed here four nights; the staff was pleasant enough, but many things wrong with the hotel. Bathroom fan didn't work, no hot water on two mornings, finally had to ask housekeeping to leave enough towels, room had not been properly cleaned upon our arrival (hair in a "clean" bath tub, for example), poor service in the restaurant, room had a "beat up" appearance even though apparently there has been a recent renovation, if you can call it that. Will I EVER stay here again? NO. Would I recommend this hotel to anyone. NO.

Room Tip: Ask for a room facing the pool. Hotel backs up to a very busy, very noisy interstate highway.
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  • Stayed: November 2012, traveled as a couple
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Thank SMcCobra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEtte C, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 24, 2012

Thank you so much for your feedback and please accept my sincere apologies that your experience with your accommodations and the restaurant issues that you experienced was less that top notch. Any feedback we receive helps to make us better. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly at deette.clay@radisson.com if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.


Warm regards,

DeEtte W. Clay
Front Office Manager

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Reviewed November 9, 2012

Close to mall, outlets, restaurants, highway. Bathroom was small and the room definitely was not cleaned well. Our entire stay came down to the fact that it would be excellent if the housekeeping staff did a better job--there was no attention to detail, toiletries missing, hair/dirt in various places. . .

  • Stayed: October 2012, traveled as a couple
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Thank Lisatravels4608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEtte C, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 24, 2012

We are thrilled to see that you enjoyed your time at the hotel and that your were pleased with our park and stay package.

On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,

DeEtte W. Clay
Front Office Manager

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Reviewed November 7, 2012

I had read reviews about this place and was a little worried what to expect. However, I can honestly say that this place met all my expectations! The front desk was very helpful and courteous! The room was clean and the beds were comfortable. I would recommend this hotel as a great place to stay. We did the cruise and park package and am very pleased!!

  • Stayed: November 2012, traveled with family
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1  Thank Countryma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeEtte C, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 24, 2012

Thank you commenting on your recent stay with us. We are pleased that you enjoyed your indoor heated pool. We are gearing up for a refresh on our property and that will include all new flat screen TV's in every room, and I would love for you to revisit our property after the refresh so that we can get that 4 star. Please contact me at deette.clay@ radisson.com, if you are in area again.


Warm Regards,


DeEtte W. Clay
Front Office Manager

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Reviewed November 6, 2012

If you are llooking for the newest hotel in the area, this is not it. If you are looking for the hotel with the best indoor pool area, this is it! I would actually give a 3 1/2 rating because room still had a old tube tv, when they upgrade to flat screens, then it deserves a 4 star!

  • Stayed: November 2012, traveled with family
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Thank beachbum197199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

This hotel had everything wrong, for what we paid it being old and outdated did not bother us. The rude staff, dirty rooms and roach problem did, we also were stuck waiting for the shuttle ride back from our cruise for over a hour.

  • Stayed: October 2012, traveled with family
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Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivan A, Front Office Manager at Charleston Airport Hotel, responded to this reviewResponded November 6, 2012

We are so extremely unhappy to hear of the challenges that you experienced while visiting our hotel. It is our goal that each guest leaves satisfied with their stay. Please know that your comments have been heard and we are working very diligently to ensure that this situation does not happen again. We hope that the next time that time you are in our area, you will return to see that we have been able to make changes to exceed your expectations.



Sincerely,

DeEtte W. Clay
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Charleston Airport Hotel

Address: 5991 Rivers Avenue, North Charleston, SC 29406 (Formerly Radisson Hotel Charleston Airport)
Location: United States > South Carolina > Coastal South Carolina > North Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 58 Hotels in North Charleston
Price Range: $69 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Charleston Airport Hotel 3*
Number of rooms: 159
Official Description (provided by the hotel):
LOCATION Conveniently located just off I-26, the main route into Charleston, at the corner of Rivers Avenue and East Aviation Ave. Hotel is two miles from Charleston International Airport, 1 mile from I-526, ten minutes from Charleston historic district and downtown Summersville, twenty minutes from area beaches, five minutes from the Charleston Convention Center, Coliseum & Performing Arts Center, 2 miles from the Charleston Air Force base and is just a short drive to the Naval Weapons Station and several business centers. GUEST ROOMS The Charleston Airport Hotel is a full-service hotel, offering 159 guest rooms, each comfortably furnished to ensure a quiet, relaxing stay for the business and leisure traveler. Each room features a coffee maker, remote controlled cable television, in-room movies, high speed internet, work desk, sitting area, full size iron/board, microwave (upon request), refrigerator (upon request) and hairdryer. EVENT FACILITIES The hotel features six meeting/banquet rooms with over 8,000 square feet of event space, accommodating groups from 10-400. Each meeting/banquet room is equipped with high-speed Internet access, light dimmers and individually controlled heating and air conditioning systems. A variety of catering services is offered to suit any occasion. From banquets and receptions to breakfasts and luncheons, our professional staff provides personalized service to handle every detail. RESTAURANT The Haven Restaurant offers Low Country cuisine from 6:00 am - 10:00 am and dinner 5:30 pm to 10 pm. Room service is also available. LOUNGE Haven cocktail lounge, open 4:00 pm - 10:pm am, is a popular after hours gathering place. AMENITIES The Charleston Airport Hotel features are variety of amenities to please any guest including: same day laundry, laundry machines, ample free parking, on-site fitness center, heated indoor pool, and whirlpool. AREA ACTIVITES Tennis courts and championship golf courses are nearby. Fort Sumter, Patriots Point, Tanger Outlets, plantations, gardens, beaches, parks, shopping, the Battery, and the historic district are just minutes away. TRANSPORTATION Complimentary airport shuttle service is provided 6am to 11pm, seven days a week. Transportation to North Charleston's Visitor Center is provided at a small fee. ... more   less 
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