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Traveler rating
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All reviews front desk corned beef hash indoor pool waffles stay there again shuttle service great customer service breakfast was excellent hot breakfast breakfast bar clean rooms free breakfast downtown charleston cynthia kenyon bw ihop
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Reviewed January 19, 2020

The room was very clean and guest friendly my wife and i was wonderly suprise great thebest so nice super good how can i thank thee let me count the ways; this is one of the b.est hotel that I have ever stayed in. keep up the good work I look forward to staying again. Thanks!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank larrycurry8210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded January 19, 2020

Your kind compliments mean so much to us, and we thank you for taking the time to share this
review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

Great stay was greeted by Kenyon at the front desk he has some of the best customer service skills that I have seen in a long time. Then I saw him cleaning and maintaining the front of the hotel, very busy guy and still had time to help guest with there need. I was very impressed.

Room tip: Rooms very quiet, and hotel was close to the interstate.
Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank niceplacetostay2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded January 12, 2020

Hi niceplacetostay2020,

Thank you for taking the time to share this five star experience with our management, staff, and
future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and
hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020 via mobile

We came in to check in just as breakfast was over but they allowed my family of 12 to sit down and enjoy our meal. They even made more to accommodate all of us. Cynthia was very helpful and so kind. Amazing hospitality :)

Date of stay: January 2020
Trip type: Traveled with family
Thank ashleejanean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded January 12, 2020

ashleejanean,

Thank you for sharing this five star review of our hospitality and service. At all times we will provide an efficient, friendly and helpful service to all our customers , and we are very pleased to hear of our success in this ambition. We will happily share your comments with Cynthia and we look forward to seeing you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020 via mobile

Cynthia at The Best Western had the most AMAZING customer service I've ever experienced! Not only that the breakfast spread was outstanding! Eggs, sausage, bacon, potatoes, breakfast sandwiches, waffle bar, bagels, danishes, fresh served yogurt and every topping you can think of! HIGHLY RECOMMEND

Date of stay: January 2020
Trip type: Traveled with family
Thank monayac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded January 12, 2020

monayac,

We enjoy sharing these reviews with Cynthia and we thank you for giving us this opportunity to congratulate her on a job well done. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't wait to give you another five star experience here at the Best Western Plus Airport Inn & Suites.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2020 via mobile

The women in charge of breakfast were awesome. They made us feel welcomed from the moment we stepped in to the area. Cynthia and the other lady were so friendly and made sure we had everything that we needed. They even carried on a conversations with us while we ate. They interacted with all of the guests and there display of the food was flawless. The area was so clean. The food not only looked good but it taste good as well. Awesome job ladies, keep up the good work!!

Date of stay: January 2020
Trip type: Traveled with friends
Thank Klhud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina M, Guest Relations Manager at Best Western Plus Airport Inn & Suites, responded to this reviewResponded January 6, 2020

Klhud,

Happy new year! Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and
hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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